Pos: Preview POS report error: Access denied! Please tick Access Backend at POS User Maintenance first

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Question: When I preview report in POS Front end, system always prompts me an error ‘Access denied! Please tick Access Backend at POS User Maintenance first.’ How can I view the report?

Preview error1.png

Possible Reason:

POS user does not have access rights to access backend. System does not allow user to view any report in POS Front end.


To set the access rights, go to Point of Sale > Maintenance > POS User Maintenance

Preview report error2.png

Select user ID > Edit

Preview report error3.png

Please check the checkbox ‘Access BackEnd’ and at BackEnd User ID: click on Preview report error4.png button.

Preview report error5.png

After selecting AutoCount backend user ID, fill in user password and click on OK.

Preview report error6.png

Login into POS and you can view any report now.

By:CK 171226, KM 171226, P171229

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