Purchase: Serial Number windows not prompted when I select Serial Number Item

From AutoCount Resource Center

Question: When I create Purchase Invoice and select item that controlled by serial number, why is serial number windows not prompted?

Version: 1.8 / 1.9 / 2.0

Sn no prompt1.png

Possible Reason (1):

This document “Post to Stock” is not enabled.

Solution (1):

Check on the document whether you have unticked Post to Stock.

Sn no prompt2.png

If yes, you need to tick and reselect the item with serial number. Now, the serial number windows is prompted.

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To find out why the document Post to Stock is unchecked, go to Tools > System Option Policy > Post to Stock. You may refer to the following FAQ as a guideline.


Possible Reason (2):

The document date is before Actual Data Start Date (may check at Tools > Manage Fiscal Year).

Sn no prompt4.png

Solution (2):

There will be no posting for stock on document before actual data start date, so the serial number windows will not be prompted. Please make sure you have keyed in correct document date.

By: Soh Wee 220811, Lay Swan 220826, P220829

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