Troubleshooting: AOTG dashboard is blank

From AutoCount Resource Center

Question : AOTG dashboard is blank when login? I am the ‘Administrator’ for AOTG.

Aotg blank1.png

Possible Reason :

Your username is not assigned to access group of Administrator.

Solution :

1) Click on the Setting icon on top right, and select Administration.

Aotg blank2.png

2) Click on Access Group.

Aotg blank3.png

3) Click on Edit icon Change id3.png at the Administrator row to edit this Access Group.

Aotg blank4.png

4) Click on Authority Users tab, look for the username that you used to login. Check the checkbox of the username. Then click on Save.

Aotg blank5.png

5) Logout AOTG and login again, you should be able to see your dashboard.

Please refer to the below link for How to set Dashboard.

AOTG: How to set AOTG Dashboard

By : Michelle 200815, Lay Swan 200824, P200826

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