Troubleshooting: Backup error – The database could not be exclusively locked to perform the operation

Question: When I try to backup, an error prompted “Backup Failed. Database Error found. Unknown SQL Exception (Number=5030, Message=The database could not be exclusively locked to perform the operation. Check statement aborted…)

Version: 1.8 / 1.9 / 2.0 / 2.1

Possible Reason:

Antivirus blocked user from performing action to the database.

Solution:

Deactivate Antivirus or turn off firewall, then try to perform backup again.

Note: Please seek assistance from your software dealer if the problem persists after performing the suggested steps.

By: Cit Ta 230406, Lay Swan 230420, P230426

Go to menu

AutoCount Accounting 2.0 & 2.1 AutoCount Accounting 2.0 What's New AutoCount Accounting 2.0 Help File AutoCount Accounting 2.0 FAQ (Application) AutoCount Accounting 2.0 FAQ (Troubleshoot) AutoCount Accounting 2.0 Others AutoCount Accounting 2.0 Release Note AutoCount Accounting 2.1 Release Note

AutoCount Accounting 1.8 / 1.9 AutoCount Accounting 1.8 FAQ (Application) AutoCount Accounting 1.8 FAQ (Troubleshoot) AutoCount Accounting 1.8 / 1.9 Release Note

AutoCount Payroll

AutoCount POS

AutoCount On The Go

AutoCount Accounting Plug-In Documentations