Troubleshooting: Error message – Root element is missing
Question : Error message – “Root element is missing” when double click AutoCount Accounting.
Version : 1.8 / 1.9 / 2.0
Possible Reason :
Something is missing in the file/folder.
Reset Accounting Configuration and re-attach account book to login.
Please refer to the following link on how to reset accounting configuration.
Others: How to reset account book list for login screen
Note : Please seek assistance from your software dealer if the problem persists after performing the steps as above.
By : Lay Swan 180712, P180719
|AutoCount Accounting 2.0 & 2.1
|AutoCount Accounting 1.8 / 1.9
|AutoCount On The Go
|AutoCount Accounting Plug-In Documentations