Troubleshooting: Error message – Root element is missing

Question : Error message – “Root element is missing” when double click AutoCount Accounting.

Version : 1.8 / 1.9 / 2.0

Possible Reason :

Something is missing in the file/folder.

Solution :

Reset Accounting Configuration and re-attach account book to login.

Please refer to the following link on how to reset accounting configuration.

Others: How to reset account book list for login screen

Note : Please seek assistance from your software dealer if the problem persists after performing the steps as above.

By : Lay Swan 180712, P180719

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AutoCount Accounting 2.0 & 2.1 AutoCount Accounting 2.0 What's New AutoCount Accounting 2.0 Help File AutoCount Accounting 2.0 FAQ (Application) AutoCount Accounting 2.0 FAQ (Troubleshoot) AutoCount Accounting 2.0 Others AutoCount Accounting 2.0 Release Note AutoCount Accounting 2.1 Release Note

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