Troubleshooting: Error message – Root element is missing

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Question : Error message – “Root element is missing” when double click AutoCount Accounting.

Version : 1.8 / 1.9 / 2.0

Root element.jpg


Possible Reason :

Something is missing in the file/folder.


Solution :

Reset Accounting Configuration and re-attach account book to login.


Please refer to the following link on how to reset accounting configuration.

Others: How to reset account book list for login screen


Note : Please seek assistance from your software dealer if the problem persists after performing the steps as above.



By : Lay Swan 180712, P180719



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