Troubleshooting: Exceed Network Users when log in

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Question : I have purchased 15 network users, but when I try to login to one of my account books, system prompted message “10 network user(s) and 0 internet user(s) already login to AutoCount Accounting but your current license only allow 3 network user(s) and 1 internet user(s).”

Exceed network user.png


Possible Reason :

This account book is not registered for license OR is registered but changes made in company profile causing it becomes Trial Version. For trial version, system will only allow maximum 3 network user(s) and 1 internet user(s) to log in.


Solution :

Get the logged in users to log out AutoCount, so that there is at least 1 user count is available for you to login.

You may refer to the following link for steps to request for license of this account book, and then register your account book with the license.

Others: Account book – How to register an account book?

Others: What should I do if my company name is changed


By : Ju Lee 190301, Lay Swan 190311, P190311


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