Troubleshooting: Login error - Invalid LCP Decrypt File: Difference between revisions
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'''Question :''' Why there is an error message prompted “Invalid LCP Decrypt File” when I want to login into AutoCount? What should I do? |
'''Question :''' Why there is an error message prompted “Invalid LCP Decrypt File” when I want to login into AutoCount? What should I do? |
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<b>Version :</b> 1.8 / 1.9 / 2.0 |
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[[File:Invalid lcp.jpg]] |
[[File:Invalid lcp.jpg]] |
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<u><b>Possible Reason :</b></u> |
<u><b>Possible Reason (1) :</b></u> |
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Missing of some files that are required for your application to load. |
Missing of some files that are required for your application to load. |
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<span style='color:red'>Reinstall</span> AutoCount. |
<span style='color:red'>Reinstall</span> AutoCount. |
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Those missing file will be re-create after reinstall, and you will able to login into AutoCount. |
Those missing file will be re-create after reinstall, and you will able to login into AutoCount. |
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<u><b>Possible Reason (2) :</b></u> |
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Antivirus program (Sophos) blocks the AutoCount specific file path. |
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<u><b>Solution (2) :</b></u> |
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Add the specific file path into Sophos Antivirus exclusions list. |
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Latest revision as of 02:14, 24 February 2020
Question : Why there is an error message prompted “Invalid LCP Decrypt File” when I want to login into AutoCount? What should I do?
Version : 1.8 / 1.9 / 2.0
Possible Reason (1) :
Missing of some files that are required for your application to load.
Solution (1) :
Reinstall AutoCount.
Those missing file will be re-create after reinstall, and you will able to login into AutoCount.
Possible Reason (2) :
Antivirus program (Sophos) blocks the AutoCount specific file path.
Solution (2) :
Add the specific file path into Sophos Antivirus exclusions list.
By : Lay Swan 180711, P180719
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