Troubleshooting: Login error - Invalid LCP Decrypt File

Question : Why there is an error message prompted “Invalid LCP Decrypt File” when I want to login into AutoCount? What should I do?

Version : 1.8 / 1.9 / 2.0

Possible Reason (1) :

Missing of some files that are required for your application to load.

Solution (1) :

Reinstall AutoCount.

Those missing file will be re-create after reinstall, and you will able to login into AutoCount.

Possible Reason (2) :

Antivirus program (Sophos) blocks the AutoCount specific file path.

Solution (2) :

Add the specific file path into Sophos Antivirus exclusions list.

By : Lay Swan 180711, P180719

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