Troubleshooting: Login issue - Invalid User ID or Password
Question: Invalid User ID or Password when login AutoCount.
Version: 1.8 / 1.9 / 2.0
Possible Reason (1):
The User ID or Password was wrong.
Make sure you key in the correct User ID and password.
Possible Reason (2):
Your have set Medium or Strong password in Security Policy which is case-sensitive.
Make sure you key in the correct password (case-sensitive)
Possible Reason (3):
The User ID is Inactive.
Request your Admin user to set it back to Active your User ID.
Go to General Maintenance > User Maintenance, edit the specific User ID, and check the checkbox of Active and click on Save.
By: Park Yao 220315, Lay Swan 220329, P220330
|AutoCount Accounting 2.0 & 2.1
|AutoCount Accounting 1.8 / 1.9
|AutoCount On The Go
|AutoCount Accounting Plug-In Documentations