Troubleshooting: Login issue - Invalid User ID or Password
Question: Invalid User ID or Password when login AutoCount.
Version: 1.8 / 1.9 / 2.0
Possible Reason (1):
The User ID or Password was wrong.
Solution (1):
Make sure you key in the correct User ID and password.
Possible Reason (2):
Your have set Medium or Strong password in Security Policy which is case-sensitive.
Solution (2):
Make sure you key in the correct password (case-sensitive)
Possible Reason (3):
The User ID is Inactive.
Solution (3):
Request your Admin user to set it back to Active your User ID.
Go to General Maintenance > User Maintenance, edit the specific User ID, and check the checkbox of Active and click on Save.
By: Park Yao 220315, Lay Swan 220329, P220330
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AutoCount Accounting 2.0 & 2.1
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AutoCount Accounting 1.8 / 1.9
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AutoCount On The Go
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AutoCount Accounting Plug-In Documentations
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