Category:AutoCount Payroll 1.8: FAQTroubleshoot: Difference between revisions
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#[[Troubleshooting Payroll: Login error - Your user name and password are not defined…|Login error - Your user name and password are not defined…]] -(KC/KM/P) |
#[[Troubleshooting Payroll: Login error - Your user name and password are not defined…|Login error - Your user name and password are not defined…]] -(KC/KM/P) |
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==Common Issue== |
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#[[Troubleshooting Payroll：Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount...|Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount...]] -(Jul/KM/P) |
#[[Troubleshooting Payroll：Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount...|Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount...]] -(Jul/KM/P) |
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Revision as of 01:40, 28 March 2018
Login Issue
- Unable to login into Payroll – Message box ‘Setup Type’ prompted -(LS/KM/P)
- Login error - Your user name and password are not defined… -(KC/KM/P)
Common Issue
- Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount... -(Jul/KM/P)
- Unable to add a new allowance after processed payroll in particular month -(LS/KM/P)
- Login failure for the workstation – Cannot create concurrent user lock file… -(CK/KM/P)
- Incorrect leave entitlement -(LS/KM/P)
- Create payroll transaction error – Sorry, your License only allow process up to 100 employees. (Total employees now is 101) -(HY/KM/P)
- Export text file error for CP8D -(Azi/KM/P)
- Attach Database error – Unsupported on-disk structure for file -(Mic/KM/P)
- Income Tax EA report not found when preview -(Mic/KM/P)
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AutoCount Accounting 2.0 & 2.1
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AutoCount Accounting 1.8 / 1.9
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AutoCount Payroll
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AutoCount POS
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AutoCount On The Go
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AutoCount Accounting Plug-In Documentations
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