Category:AutoCount Cloud Payroll: FAQ Troubleshoot
Subscription
Maintenance
- Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" -(LS/P)
- Payroll Migration : not able to select company after applied API key and login -(LS/P)
General
Reports
- Preview Payslip after committed but nothing appears -(Ais/LS/P)
- Leave Credit created but not update into leave balance report -(Aim/LS/P)
- Preview report error – Empty Report -(Ais/LS/P)
Payroll
- Total Deduction did not include EPF amount -(LS/P)
- Unable to run payroll process for a new Year -(Aimi/LS/P)
- Missing employees in Employee list -(Ais/LS/P)
- Electronic Payment - No data to display at Bank Payment Files -(Che/LS/P)
- Department selection list not match with department in Department Maintenance -(Ais/LS/P)
- Unable to edit Overtime Rate -(Ais/LS/P)
- Payroll User can access to few employees only -(Ais/LS/P)
- Overtime Rate show zero -(Ais/LS/P)
- Overtime amount is not updated after keyed in -(Ash/LS/P)
Human Resource
- Employee User not able to apply Leave and Claim -(Ais/LS/P)
- Error “This leave does not have any approver” when employee apply E-Leave -(Ais/LS/P)
- Employee not able to choose date from calendar when want to apply leave through E-Leave -(Ash/LS/P)
- Missing amount column in Claim Request -(LS/P)
- How to record if employee pay cash for the loan settlement -(LS/P)
- Apply leave Error - Payroll Process is created -(Ais/LS/P)
- Unable to save Leave Adjustment – Selected dates are not match with Adjust days! -(Ais/LS/P)
Settings
AutoCount Accounting 1.8 / 1.9
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AutoCount Payroll
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AutoCount POS
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AutoCount On The Go
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AutoCount Accounting Plug-In Documentations
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