Category:AutoCount Payroll 1.8: FAQTroubleshoot

Login Issue

1. Unable to login into Payroll – Message box ‘Setup Type’ prompted -(LS/KM/P)
2. Login error - Your user name and password are not defined… -(KC/KM/P)
3. Login Error - Unable to connect to database server -(Jul/KM/P)

Common Issue

1. Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount... -(Jul/KM/P)
2. Unable to add a new allowance after processed payroll in particular month -(LS/KM/P)
3. Login failure for the workstation – Cannot create concurrent user lock file… -(CK/KM/P)
4. Incorrect leave entitlement -(LS/KM/P)
5. Create payroll transaction error – Sorry, your License only allow process up to 100 employees. (Total employees now is 101) -(HY/KM/P)
6. Export text file error for CP8D -(Azi/KM/P)
7. Attach Database error – Unsupported on-disk structure for file -(Mic/KM/P)
8. Income Tax EA report not found when preview -(Mic/KM/P)
9. Error ‘Mismatch in datapacket’ when edit an employee -(Jul/KM/P)
10. Key in employee error - 'cdsMaster:Field'TaxQuliafiedChild' not Found. -(LS/KM/P)
11. Bonus amount is not shown in Payroll Summary Report -(Mic/KM/P)
12. Incomplete IC No in EPF Borang A -(EL/KM/P)

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