Category:AutoCount Pos 3.0 1.8: FAQ Troubleshoot

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Revision as of 01:39, 21 November 2017 by Keatmeng (talk | contribs) (→‎Sync Issue)


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AutoCount Accounting 2.0 & 2.1


AutoCount Accounting 1.8 / 1.9
AutoCount Payroll
AutoCount POS


AutoCount On The Go
AutoCount Accounting Plug-In Documentations

Sync Issue

  1. Sync Failed to Setup Remoting -(KS/KM/P)
  2. Sync error - Specified argument was out of the range of valid values -(KS/KM/P)
  3. Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column -(KS/KM/P)
  4. Sync error - Internal Query Processor Error -(KS/CY/KM/P)
  5. Sync Error - Avast Antivirus program blocked sync process -(KS/CY/KM/P)
  6. Sync Error - Error found while sync Pos from Terminal to HQ -(KS/CY/KM/P)
  7. Sync error - Please make sure current Port No ‘19319’ is not using by others program / other sync profile and Auto Sync is turn off -(KS/CY/KM/P)
  8. Sync error - The value of column MemberNo in table PointTrans does not exist in its master file -(Azi/KM/P)
  9. Sync Error - Failed to get valid DB Sync license. Please register your POS license -(KS/KM/P)
  10. POS Auto Sync Service can’t be stopped - Stoppending -(CY/KM/P)
  11. Sync Error - “Please make sure Apos Sync Client firewall port is open and service is started” -(KS/KM/P)

Promotion/Price Plan

  1. Unit Price not follow Member Price Plan -(Mei/KM/P)

Pos Error

  1. Pos installation error - The specified service already exists -(Jes/KM/P)
  2. Pos Posting error - The value of column DEAccNo in table G/L does not exist in its master file -(KS/KM/P)
  3. Pos posting error - No payment records found -(KS/KM/P)
  4. Close Counter Error - “There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.” -(Azi/KM/P)

Others

  1. Pos couldn't print Xtra Report -(Azi/KM/P)
  2. Unable to key in decimal places for bonus point payment -(HY/KM/P)
  3. Item numbering not appeared in POS receipt -(SW/CY/KM/P)

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