Category:AutoCount Pos 3.0 1.8: FAQ Troubleshoot

From AutoCount Resource Center

Sync Issue

  1. Sync Failed to Setup Remoting -(KS/KM/P)
  2. Sync error - Specified argument was out of the range of valid values -(KS/KM/P)
  3. Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column -(KS/KM/P)
  4. Sync error - Internal Query Processor Error -(KS/CY/KM/P)
  5. Sync Error - Avast Antivirus program blocked sync process -(KS/CY/KM/P)
  6. Sync Error - Error found while sync Pos from Terminal to HQ -(KS/CY/KM/P)
  7. Sync error - Please make sure current Port No ‘19319’ is not using by others program / other sync profile and Auto Sync is turn off -(KS/CY/KM/P)
  8. Sync error - The value of column MemberNo in table PointTrans does not exist in its master file -(Azi/KM/P)
  9. Sync Error - Failed to get valid DB Sync license. Please register your POS license -(KS/KM/P)
  10. POS Auto Sync Service can’t be stopped - Stoppending -(CY/KM/P)
  11. Sync Error - “Please make sure Apos Sync Client firewall port is open and service is started” -(KS/KM/P)
  12. Sync Error - Missing source record for Member ‘’ “. Last error key. Member. ChangeType: l, Key1: -(KS/KM/P)
  13. Sync process stuck at Get All Change Log -(KS/KM/P)
  14. Pos sync error - Method not found: ‘Void BCE.AutoCount.MainEntry… -(SW/KM/P)
  15. Sync error - The value of column Location in table does not exist in its master file -(JS/KM/P)
  16. Sync error- Unknown Sql Exception…SQL Server detected a logical consistency-based I/O error -(Mic/KM/P)
  17. Sync Error – Missing Source record for member xxxxxx -(KS/KM/P)
  18. Sync Error – Pos Sync stuck at 83% -(EL/KM/P)
  19. Sync Error - LoadModuleLicense fails. (Result = RemoteUSBKeyNotFoundError) -(Ais/LS/P)
  20. Sync Error - You should login to the system in order to access the function -(Mic/LS/P)
  21. Sync Error - The directory name is invalid
  22. Sync Error - Unknown Sql Exception Internal Query Processor Error
  23. Sync Error - Concurrency violation
  24. Sync Error - Unable to Open Autocount POS Sync
  25. Sync Error - You should login to the system in order to access the function

Promotion/Price Plan

  1. Unit Price not follow Member Price Plan -(Mei/KM/P)
  2. Unable to delete commission from commission maintenance -(Azi/KM/P)

Pos Error

  1. Pos installation error - The specified service already exists -(Jes/KM/P)
  2. Pos Posting error - The value of column DEAccNo in table G/L does not exist in its master file -(KS/KM/P)
  3. Pos posting error - No payment records found -(KS/KM/P)
  4. Close Counter Error - “There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.” -(Azi/KM/P)
  5. Error message ‘Please configure HQ Database information first’ prompted when click on Remote HQ Function -(CY/KM/P)
  6. Preview POS report error: Access denied! Please tick Access Backend at POS User Maintenance first -(CK/KM/P)
  7. Item balance quantity for outlet is different from HQ -(CY/KM/P)
  8. POS Posting error - ‘Cash Payment Method is not set’ -(CY/KM/P)
  9. Unable to dril down source document – Invalid Column Name -(Mic/KM/P)
  10. Hold Bill Document Number is invalid -(Far/KM/P)
  11. Pos Posting error - Duplicate Cash Book Entry No. -(Far/KM/P)
  12. Unable to print all items in a receipt -(Far/KM/P)
  13. Login Error - Unknown SQL Exception (Number = 207, Message=Invalid column name ‘ReturnQty’. Invalid column name ‘ReturnQty’.) -(Mic/KM/P)
  14. Save new transaction error- There is a Discount applied to multiple type of taxtype -(EL/KM/P)
  15. Edit Pos transaction error - Line printer, cannot set discount on this line -(HY/KM/P)
  16. Edit Pos transaction error - The value of column LastModifiedUserID in table Pos does not exist in its master file -(LS/KM/P)
  17. Pos Transaction error – Nullable object must have a value -(Jul/LS/P)


  1. Pos couldn't print Xtra Report -(Azi/KM/P)
  2. Unable to key in decimal places for bonus point payment -(HY/KM/P)
  3. Item numbering not appeared in POS receipt -(SW/CY/KM/P)
  4. Unable to find POS Posting tab under Location Maintenance -(Mic/KM/P)
  5. Minimum Selling price issue -(CY/KM/P)
  6. Unable to find Open Backend button in POS front end login screen -(CK/KM/P)
  7. Member details not updated -(CK/LS/P)
  8. System always prompts to choose Sales Order or Cash Sale -(JS/LS/P)
  9. Item price book not sync to outlet -(Azi/LS/P)
  10. Unable to find document type of POS in Price History Settings -(Che/LS/P)
  11. Set default Pos receipt -(SH/J/P)
  12. Optical POS outlet prompt error during check connectivity -(CK/JK/P)
  13. Reprint Last Receipt always prompt to choose report -(SH/JK/P)
  14. License can't update to POS Dongle -(SH/JK/P)
  15. Stock Group account missing -(SH/JK/P)
  16. Fiscal Year issue when change item UOM -(SH/JK/P)

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AutoCount POS

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