New pages

11:12, 16 June 2024 ‎Release Note 2.1.18.42 (hist | edit) ‎[1,024 bytes] ‎Jae Sen (talk | contribs) (Created page with "'''Release Note 2.1.18.42''' '''Official Release Date: 14/06/2024''' This version of AutoCount Accounting will upgrade your '''Database Version to 2.2.57''' '''Bug Fixed:''' {|class="wikitable" |- !width="50px"|<div style="text-align: center;">ID</div> !width="1000px"|<div style="text-align: left;">Description</div> |- |width="50px"|<div style="text-align: center;">19263</div> |width="1000px"|<div style="text-align: left;">Fix incorrect Business Activity Desc l...")
10:34, 12 June 2024 ‎Release Note 2.1.16.40 (hist | edit) ‎[2,013 bytes] ‎Jae Sen (talk | contribs) (Created page with "'''Release Note 2.1.15039''' '''Official Release Date: 12/06/2024''' This version of AutoCount Accounting will upgrade your '''Database Version to 2.2.55''' '''Bug Fixed:''' {|class="wikitable" |- !width="50px"|<div style="text-align: center;">ID</div> !width="1000px"|<div style="text-align: left;">Description</div> |- |width="50px"|<div style="text-align: center;">19089</div> |width="1000px"|<div style="text-align: left;">Fix save ARAP Past Payment or Refund w...")
01:38, 4 June 2024 ‎Pos5/FNB: Error when click ‘+’ for new Member No. (hist | edit) ‎[1,718 bytes] ‎PeterT (talk | contribs) (Created page with "Question : When I want create a new member, after I click on ‘+’ button beside Member No: , there is an error prompted as show below. System.NullReferenceException: Object reference not set to an instance of an object. at AutoCount.POS.PosDataAccess.GetNextDocumentNumber(String posDocType) in C:\Users\Admin\source\repos\AutoCount POS 5.x\AutoCount POS 5.x\AutoCount POS\PosFrontEndLib\Po...")
01:23, 4 June 2024 ‎Pos3/5/FNB: POS5/FNB window resolution issue (hist | edit) ‎[895 bytes] ‎PeterT (talk | contribs) (Created page with "Question : When I open POS or FnB system my windows resolution will automatically switched to lower resolution and resulted it did not show whole screen. File:000495-a.png Possible Reason : User has tick force run in 640 x 480 display size. Solution : 1. Right click your POS / F&B icon > Properties File:000495-b.png 2....")
07:43, 30 May 2024 ‎Programmer:Debtor Statement (21) (hist | edit) ‎[3,460 bytes] ‎DanielY (talk | contribs) (Created page with "==References of AutoCount Accounting version 2.1== ===Minimum NuGet Package required=== AutoCount2.Accounting.UI ==Extract data of Debtor Statement with API== The sample code below shows how to retrieve DataSet of Debtor Statement. <syntaxhighlight lang="csharp"> class ARStatements { private UserSession myUserSession; public ARStatements(UserSession userSession) { myUserSession = userSession; } public System.Data.DataSet GetDebtorStatement(...")
07:20, 30 May 2024 ‎Programmer:Debtor Aging (21) (hist | edit) ‎[2,484 bytes] ‎DanielY (talk | contribs) (Created page with "==References of AutoCount Accounting version 2.1== ===Minimum NuGet Package required=== AutoCount2.Accounting ==Extract data of AR Debtor Aging with API== Examples below shows how to retrieve DataSet or DataTable of Debtor Aging. It filters result of: #Up to Today's date; #Debtor code range of "300-A001" and "300-C999"; #and does not include debtor whom the balance is zero. ===Aging DataSet=== <syntaxhighlight lang="csharp"> class ARAging { private UserSession myUs...")
08:08, 9 May 2024 ‎Release Note 2.1.15.39 (hist | edit) ‎[6,371 bytes] ‎Jae Sen (talk | contribs) (Created page with "'''Release Note 2.1.15039''' '''Official Release Date: 09/05/2024''' This version of AutoCount Accounting will upgrade your '''Database Version to 2.2.54''' '''Bug Fixed:''' {|class="wikitable" |- !width="50px"|<div style="text-align: center;">ID</div> !width="1000px"|<div style="text-align: left;">Description</div> |- |width="50px"|<div style="text-align: center;">16859</div> |width="1000px"|<div style="text-align: left;">Fix no access right but still able to...")
01:39, 2 May 2024 ‎Accounting 2.1 - Sales: Document Transaction Tax Code () is transfer from different Tax Code category (SV-6) (hist | edit) ‎[1,002 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' I created a Sales Order dated Feb’24 with SV-6 tax code and wish to transfer to a new Invoice dated Mar’24. After transferring to Invoice, I remove the tax code SV-6 and save the Invoice. However, the system prompted a warning “Document Transaction Tax Code () is transfer from different Tax Code category (SV-6)” and does not allow me to save. What should I do? Sales Order File:Diff tax code1.png Invoice File:Diff tax code2.png...")
01:27, 2 May 2024 ‎Accounting 2.1 - Others: Import from excel - Tax code is not imported (hist | edit) ‎[775 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' Why does the tax code not showing up when I import AR Debit Note from excel sheet? 1050px File:Taxcode not import2.png Possible Reason: From AutoCount Accounting 2.12.33 onwards, tax code field had renamed from TaxType to TaxCode. Solution: Rename the column name from TaxType to TaxCode in the excel template. Then you wi...")
07:34, 24 April 2024 ‎Pos3/5/FNB: Login or Logout EDashBoard error Not found (hist | edit) ‎[547 bytes] ‎PeterT (talk | contribs) (Created page with "Question : When I click Login / Logout for EDashBoard, system come out below error: Not found File:000494-a.png Possible Reason : System Processor (CPU) and Installed RAM info shows NOT AVAILABLE or blank. File:000494-b.png Solution : User may try follow below FAQ to do: https://wiki.autocountsoft.com/wiki/Pos3/5/FNB:_License_Control_Error_-_Processor_and_Ram_Missing By: CK 202...")
07:26, 24 April 2024 ‎Pos3/5/FNB: Insert license error Product ID is used by dongle (hist | edit) ‎[581 bytes] ‎PeterT (talk | contribs) (Created page with "Question : When I click Finish for completing the Activate License Wizard, system prompt out error below: This product ID is used by dongle (xxxxxxxxx) File:000493-a.png Possible Reason : Your license product ID are not same as this dongle product ID. Solution : Please call in for support helpline or license department for f...")
07:15, 24 April 2024 ‎Pos3/5/FNB: How to update/insert POS & FnB FE USB Key license? (hist | edit) ‎[1,130 bytes] ‎PeterT (talk | contribs) (Created page with "Question : How to update/insert license for dongle at POS5/F&B Frontend License? Solution : 1. Go to Start Menu, click on Database Configuration under AutoCount Pos 5 / FNB 5 Folder. File:000492-a.png 2. Go to top menu Tools > License Control File:000492-b.png 3. Click Next...")
06:57, 22 April 2024 ‎Cloud Payroll - How to set 7.5 working hours in AC Cloud Payroll? (hist | edit) ‎[2,828 bytes] ‎Azirah (talk | contribs) (Created page with "'''Question :''' How to set 7.5 working hours in AC Cloud Payroll? Answer : 1) Go to Calendar > Edit > Month Information 1000px 2) Key 7.5 in the working hours per day column and tick the apply this setting to other months for bulk edit whole years. 600px Note: Only allowed 0.5 rounding figure. Eg 6.5, 7.5 and etc… 3)...")
04:42, 16 April 2024 ‎Accounting 2.1 - How to use Withholding Tax-New (hist | edit) ‎[4,624 bytes] ‎LaySwan (talk | contribs) (Created page with "This article is mend for Accounting 2.1 Revision 33 and above as the Withholding Tax function is revamped to cater more business scenarios. Withholding Tax is an amount withheld by the party making payment (Payer) on income earned by ta non-resident (Payee) and then the tax will be paid to the Inland Revenue Board. '''Enabling Withholding Tax''' 1. Go to Tools > Options > General > Withholding Tax</span...")
04:15, 16 April 2024 ‎Accounting 2.1 - How to use Withholding Tax (New) (hist | edit) ‎[4,624 bytes] ‎LaySwan (talk | contribs) (Created page with "This article is mend for Accounting 2.1 Revision 33 and above as the Withholding Tax function is revamped to cater more business scenarios. Withholding Tax is an amount withheld by the party making payment (Payer) on income earned by ta non-resident (Payee) and then the tax will be paid to the Inland Revenue Board. '''Enabling Withholding Tax''' 1. Go to Tools > Options > General > Withholding Tax</span...")
09:36, 15 April 2024 ‎Release Note 2.1.14.38 (hist | edit) ‎[5,594 bytes] ‎Jae Sen (talk | contribs) (Created page with "'''Release Note 2.1.14.38''' '''Official Release Date: 09/04/2024''' This version of AutoCount Accounting will upgrade your '''Database Version to 2.2.53''' '''Bug Fixed:''' {|class="wikitable" |- !width="50px"|<div style="text-align: center;">ID</div> !width="1000px"|<div style="text-align: left;">Description</div> |- |width="50px"|<div style="text-align: center;">18425</div> |width="1000px"|<div style="text-align: left;">Fix Debtor Statement Group Company did...")
02:49, 2 April 2024 ‎Pos3/5/FNB: Cant sync back PosPayment VCType (hist | edit) ‎[1,903 bytes] ‎PeterT (talk | contribs) (Created page with "Question : I have an transaction can’t sync back to HQ account book. Show Error Trans encounter error as shown below. Error Message: Doc No. Foreign Key Error (Constraint Name=FK_PosPayment_VCType) File:000491-a.png Possible Reason : Most probably user already remove or change the voucher ID Solution : 1. We need check what VC type used on the transaction, click the ‘<span style='...")
02:27, 2 April 2024 ‎Pos5/FNB: Hotkey or Syntax Formula on enter Barcode (hist | edit) ‎[2,974 bytes] ‎PeterT (talk | contribs) (Created page with "Question : In AutoCount POS Retail and FnB, we have some syntax formula to enhance user experience especially to those veteran users who get used on using keyboard to enter their item or give discount. Solution : File:000490-a.png 1. Change Quantity ( * ). Sample A: Determine the qty of your item before you enter the item code. Quantity*Item Code/Barcode > Enter key ...")
01:45, 2 April 2024 ‎Optical Pos: How to clear All transaction for outlet? (hist | edit) ‎[899 bytes] ‎PeterT (talk | contribs) (Created page with "Question : How to clear All transaction from outlet? Solution : 1. Go to Optical Pos -> Pos Config -> Click Clear All Transactions File:000489-a.png 2. Click Yes. File:000489-b.png 3. Refer software provider for Password -> Type in password provided -> <span style='color:re...")
08:39, 1 April 2024 ‎Pos5/FNB: Failed to Send Test Email for Gmail SMTP server in Pos Terminal settings? (hist | edit) ‎[1,288 bytes] ‎PeterT (talk | contribs) (Created page with "Question : Failed to Send Test Email for Gmail SMTP server in Pos Terminal settings? Can’t receive email when Close Counter? 1000px Possible Reason : The password insert in the Own SMTP server is email password. Gmail require setup App passwords for send mail through third party applications Solution : 1. Erase the email password of the settings File:000488-b.png 2. Copy the password generat...")
08:03, 1 April 2024 ‎Pos3/5/FNB: After add New Fiscal Year, Why Synchronizer Error? (hist | edit) ‎[877 bytes] ‎PeterT (talk | contribs) (Created page with "Question : Why after add New Fiscal Year, still occur synchronizer error? Transaction date dd/m/yyyy is not in the maintained fiscal year range. PosARPayment: Synchronizer Error: {"Message":"Transaction date dd/MM/yyy is not in the maintained Fiscal Year Range (01/01/20yy to 31/12/20yy), if you want to enter transaction date outside the Fiscal Year Range, please go to Tools | Manage Fiscal Year to add new Fiscal Year."} ...")
07:47, 1 April 2024 ‎Pos3/5/FNB: Sync error Primary Key Error (UOM Conversion) (hist | edit) ‎[1,997 bytes] ‎PeterT (talk | contribs) (Created page with "Question : Error Message: Primary Key Error Stack Trace: at AutoCount.Data.DataError.HandleSqlException(SqlException ex) at AutoCount.Data.Sql.DBSql.SimpleSaveDataTable(DataTable table, String selectCmdText, Boolean returnIdentityColumnValue) at AutoCount.Data.DBSetting.SimpleSaveDataTable(DataTable table, String selectCmdText, Boolean returnIdentityColumnValue) at AutoCount.Data.DBSetting.SimpleSaveDataTable(DataTabl...")
07:26, 1 April 2024 ‎Pos3/5/FNB: Sync error PosStaffAttendance UserID (hist | edit) ‎[1,539 bytes] ‎PeterT (talk | contribs) (Created page with "Question : During sync POS Staff Attendance record, system prompt out User ID error, why? Synchronizer Error: {‘Message ‘:’ Foreign Key Error (Constraint Name = FK_PosStaffAttendance_UserID)’}. File:000485-a.png Possible Reason : Most probably is user had changed or deleted POS User ID. Solution : 1.Go to Windows Start Menu > <span style='color:r...")
06:38, 1 April 2024 ‎Pos3/5/FNB: Sync error PosDocNoFormat TerminalID (hist | edit) ‎[1,728 bytes] ‎PeterT (talk | contribs) (Created page with "Question : During sync, I get sync error as shown below, why ? Synchronizer Error: {‘Message ‘:’ Foreign Key Error (Constraint Name = FK_PosDocNoFormat_TerminalID)’}. File:000484-a.png Possible Reason : User had changed or deleted POS Terminal ID before sync transaction. Solution : 1. Go to Windows Start Menu > AutoCount P...")
07:38, 18 March 2024 ‎Programmer:Sales Agent v2 (hist | edit) ‎[1,438 bytes] ‎DanielY (talk | contribs) (Created page with " ==Technical Specification== # Default SalesAgent size = 12 # Not allow to delete Sales Agent when it is referred in document and transaction. ==References of AutoCount Accounting version 2.0== {{BaseReferenceAC20}} '''AutoCount.GeneralMaint.dll''' ==Sales Agent API== ===New=== <syntaxhighlight lang="csharp"> public void NewAgent(string agentCode, string agentName) { AutoCount.GeneralMaint.SalesAgent.SalesAgentCommand cmd = AutoCount.GeneralMaint.Sales...")
04:30, 2 March 2024 ‎Release Note 2.1.13.37 (hist | edit) ‎[5,793 bytes] ‎Jae Sen (talk | contribs) (Created page with "'''Release Note 2.1.13.37''' '''Official Release Date: 01/03/2024''' This version of AutoCount Accounting will upgrade your '''Database Version to 2.2.52''' '''Bug Fixed:''' {|class="wikitable" |- !width="50px"|<div style="text-align: center;">ID</div> !width="1000px"|<div style="text-align: left;">Description</div> |- |width="50px"|<div style="text-align: center;">17903</div> |width="1000px"|<div style="text-align: left;">Fix Undo Button enabled incorrectly at...")
04:03, 2 March 2024 ‎Release Note 2.1.12.37 (hist | edit) ‎[5,793 bytes] ‎Jae Sen (talk | contribs) (Created page with "'''Release Note 2.1.12.37''' '''Official Release Date: 01/03/2024''' This version of AutoCount Accounting will upgrade your '''Database Version to 2.2.52''' '''Bug Fixed:''' {|class="wikitable" |- !width="50px"|<div style="text-align: center;">ID</div> !width="1000px"|<div style="text-align: left;">Description</div> |- |width="50px"|<div style="text-align: center;">17903</div> |width="1000px"|<div style="text-align: left;">Fix Undo Button enabled incorrectly at...")
09:49, 21 February 2024 ‎Report Script: Get object and value of a parameter (hist | edit) ‎[670 bytes] ‎DanielY (talk | contribs) (Created page with " <syntaxhighlight lang="csharp"> private AutoCount.Report.BaseReport __report; private void Report_BeforePrint(object sender, System.ComponentModel.CancelEventArgs e) { __report = Report as AutoCount.Report.BaseReport; //Name of the parameter is "parameter1" //__report.Parameters is Parameters.ParameterCollection object param1Value = __report.Parameters["parameter1"].Value; if (param1Value != null) { label22.Text = param1Value...")
04:41, 15 February 2024 ‎Release Note 2.1.12.35 (hist | edit) ‎[1,156 bytes] ‎Jae Sen (talk | contribs) (Created page with "'''Release Note 2.1.12.35''' '''Official Release Date: 15/02/2024''' '''Bug Fixed:''' {|class="wikitable" |- !width="50px"|<div style="text-align: center;">ID</div> !width="1000px"|<div style="text-align: left;">Description</div> |- |width="50px"|<div style="text-align: center;">18307</div> |width="1000px"|<div style="text-align: left;">Fix invalid object name 'TaxCode' when upgrade account book</div> |- |width="50px"|<div style="text-align: center;">18308</div>...")
04:43, 14 February 2024 ‎Release Note 2.1.12.34 (hist | edit) ‎[2,107 bytes] ‎Jae Sen (talk | contribs) (Created page with "'''Release Note 2.1.12.34''' '''Official Release Date: 13/02/2024''' '''Bug Fixed:''' {|class="wikitable" |- !width="50px"|<div style="text-align: center;">ID</div> !width="1000px"|<div style="text-align: left;">Description</div> |- |width="50px"|<div style="text-align: center;">18290</div> |width="1000px"|<div style="text-align: left;">Fix unable to restore table structure from KIV folder</div> |- |width="50px"|<div style="text-align: center;">18292</div> |widt...")
04:16, 7 February 2024 ‎Release Note 2.1.12.33 (hist | edit) ‎[15,089 bytes] ‎Jae Sen (talk | contribs) (Created page with "'''Release Note 2.1.12.33''' '''Official Release Date: 07/02/2024''' This version of AutoCount Accounting will upgrade your '''Database Version to 2.2.51''' This version requires to use '''AutoCount Server Revision 2.1.0.10 and above''' '''Bug Fixed:''' {|class="wikitable" |- !width="50px"|<div style="text-align: center;">ID</div> !width="1000px"|<div style="text-align: left;">Description</div> |- |width="50px"|<div style="text-align: center;">15125</div> |widt...")
09:01, 5 February 2024 ‎AutoCount Accounting 2.1.12 Tax Updates (hist | edit) ‎[5,057 bytes] ‎DanielY (talk | contribs) (Created page with "'''[Draft - Not complete]''' All previous "TaxType" is renamed to "TaxCode". '''Tax Entity''' * Fieldname - max size, Compulsory * Name - compulsory * IdentityNo - 30 * FullTIN - 30 * TIN - 20 * TaxBranchID - 10, Compulsory * Address - 200 * PostCode - * Phone - * EmailAddress - * TaxCategory - * TaxClassification - '''Tax Entity ID''' '''Master Data''' * Branch * Debtor * Creditor * Payment method '''Transactions''' * Cash Book Master * Cash Book Detail * Journa...")
02:10, 31 January 2024 ‎Troubleshooting: Missing document for certain locations when login with different user (hist | edit) ‎[1,871 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' Some of documents for certain sales / purchase location went missing when I login with different User ID? '''Example:''' When I login with user ADMIN, the Invoice: I-000002 (sales location: KL) was missing. But if I login with user CASH, it appears. '''Version:''' 1.8 / 1.9 / 2.0 / 2.1 1000px 1000px Possible Reason: You have enabled “Filter by Current Use...")
10:17, 30 January 2024 ‎Others: How do I open SQL Server Configuration Manager if I cannot find it from search bar? (hist | edit) ‎[1,226 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' How do I open SQL Server Configuration Manager if I cannot find it from search bar? Answer (1): Search for SQLServerManager12.msc File:Sql manager msc1.png If you are using other SQL Server, you may refer to the below list: SQLServerManager16.msc for [SQL Server 2022] SQLServerManager15.msc for [SQL Server 2019] SQLServerManager14.msc for [SQL Server 2017] SQLServerManager13.msc for [SQL Server 201...")
07:02, 30 January 2024 ‎GL: What is the feature of Negative KO Payment (Negative Knock Off Payment)? (hist | edit) ‎[891 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' What is the feature of Negative KO Payment? '''Version:''' 1.8 / 1.9 / 2.0 / 2.1 Answer: This feature is mainly used for those transactions that have negative figure such as payment voucher of salary contains accrual EPF and SOCSO. 1) At Payment Voucher detail line, right click the column header > Column Chooser, drag out ‘Negative KO Payment’. File:Negative ko.png...")
03:37, 30 January 2024 ‎Accounting 2.0 - Prompted Message: Open Profit and Loss Statement error - Could not load file or assembly ‘AutoCount.FinancialReport…' (hist | edit) ‎[567 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' When I go to G/L > Profit and Loss Statement, an error prompted “Could not load file or assembly ‘AutoCount.FinancialReport. Version = 2.1.0.0. Culture = neutral, PublicKeyToken = null’ or one of its dependencies. The module was expected to contain an assembly manifest.”. Why? File:Cannot open pnl.png Possible Reason: Some files in AutoCount Accounting App are missing or corrupted. Solution: Reinstall AutoCou...")
07:13, 29 January 2024 ‎FNB/QR ordering: Why is QR order no showing service charge, rounding adjustment, tax charge? (hist | edit) ‎[1,489 bytes] ‎PeterT (talk | contribs) (Created page with "Question : Terminal setting maintenance already enabled service charge, rounding adjustment, tax charge. Why is QR order table doesn’t have service charge, tax or rounding adjustment? Solution : QR ordering itself had its own settings. You may yet to set the QR settings. Solution : 1. Go to POS Backend -> Point of Sale -> QR Ordering</s...")
06:31, 29 January 2024 ‎Pos3/5/FNB: Sync keep prompting PosPayment record not found? (hist | edit) ‎[1,360 bytes] ‎PeterT (talk | contribs) (Created page with "Question : Whenever I sync, system keeps saying Pos Payment record not found. It will keep on looping there. PosPayment record not found. Guid is ... File:000482-a.png Possible Reason : Stock location of sync contains unrecognized special characters. For Example:’HQ ’ with spacing. Solution : 1. Go to POS Backend -> Tools</span...")
04:57, 29 January 2024 ‎Pos5/FNB: I clicked on Cash Button at POS AR Payment, but the payment method shows bank account instead of cash account? (hist | edit) ‎[944 bytes] ‎PeterT (talk | contribs) (Created page with "Question : I clicked on Cash Button at POS AR Payment, but the payment method shows bank account instead of cash account? File:000481-a.png Possible Reason : You have set wrongly the payment method at POS Posting Setting. Solution : 1. Login POS Backend, go to Stock > Stock Location Maintenance > Select respective <span style=...")
04:45, 29 January 2024 ‎Pos5/FNB: When perform POS posting it shows multiple sales accounts instead of one combined sales account? (hist | edit) ‎[850 bytes] ‎PeterT (talk | contribs) (Created page with "Question : When perform POS posting it shows multiple sales accounts instead of one combined sales account? 1000px Possible Reason : You can either choose to separate or combine sales accounts when perform POS posting. Solution : 1. Login POS Backend, go to Point of Sale > Backend Settings > <span style='colo...")
04:37, 29 January 2024 ‎OneSales Pos: Sync Issue - Load dbsetting error (hist | edit) ‎[1,086 bytes] ‎PeterT (talk | contribs) (Created page with "Question : When I try to configure sync for OneSales Pos, it shows error message below. Any idea to solve this issue? ClientSyncServices: Load dbsetting error. File:000479-a.png Possible Reason : Your OneSales services was logon as local system. Need to change to Local User to run the services. Solution : 1. Go to Windows Services > right click <span styl...")
04:23, 29 January 2024 ‎Pos5/FNB: Enter Password Open Cash Drawer (hist | edit) ‎[1,151 bytes] ‎PeterT (talk | contribs) (Created page with "Question : I have enabled open cash drawer access right function for my cashier, but why still being prompted asking for password to open cash drawer? Enter password for Open Cash Drawer. File:000478-a.png Possible Reason : You have enabled requirement to enter password for cash drawer settings every time they open cash drawer. Solution : 1. Login POS Backend</s...")
04:14, 29 January 2024 ‎Pos5/FNB: Pos Posting Error - Duplicate Posting Number (hist | edit) ‎[915 bytes] ‎PeterT (talk | contribs) (Created page with "Question : When I try to do POS posting from POS BACKEND, it shows duplicate POS posting no. How to solve? Outlet ...: Duplicate POSPosting No. File:000477-a.png Possible Reason : It could be your POS posting number has been reset Solution : 1. Login POS Backend > Point Of Sale > Backend Settings</spa...")
09:08, 2 January 2024 ‎Optical Pos: How to set different Company Profile for Frontend? (hist | edit) ‎[462 bytes] ‎PeterT (talk | contribs) (Created page with "Question : How to set different Company Profile for Frontend? Solution : 1. Go to Optical POS -> Maintenance -> Company profile File:000476-a.png 2. Fill up company profile -> OK File:000476-b.png By: JUNWEI 20231220, Jacky 20231220, P231221 [000476] {{NavigateForUser}} Category:Users")
09:01, 2 January 2024 ‎Pos3/5/FNB: Why is cash drawer ejected when print order slip or hold bill? (hist | edit) ‎[1,022 bytes] ‎PeterT (talk | contribs) (Created page with "Question : Why is cash drawer ejected (open drawer / kick drawer) when print order slip or hold bill? Possible Reason : at printer properties you have set to eject cash drawer after print or before print. Solution : 1. Go to Control Panel -> All control panel items -> Device and Printers 1000px 2. Right cli...")
08:45, 2 January 2024 ‎Pos3/5/FNB: Error launch SQL Configuration Manager Invalid Class 0x80041010 (hist | edit) ‎[2,444 bytes] ‎PeterT (talk | contribs) (Created page with "Question : Unable to launch SQL Server Configuration Manager – Invalid class [0x80041010]? Cannot connect to WMI provider. You do not have permission or the server is unreachable. Note that you can only manage SQL Server 2005 and later servers with SQL Server Configuration Manager. Invalid class [0x80041010] File:000474-a.png Possible Reason : Multiple SQL server vers...")
07:29, 2 January 2024 ‎FNB/QR ordering: Set QR ordering Expiration (hist | edit) ‎[1,058 bytes] ‎PeterT (talk | contribs) (Created page with "Question : Can I set QR Code for QR ordering an expiry date? Solution : Yes , you can set QR Code Type from F&B terminal 1. Login AutoCount F&B Frontend > More Function > Settings > Table Design. Setup the table if you had not done so. File:000473-a.png File:000473-b.png 2. Right...")
07:04, 2 January 2024 ‎Pos3/5/FNB: Show Voucher No at POS receipt (hist | edit) ‎[834 bytes] ‎PeterT (talk | contribs) (Created page with "Question : Can I show Voucher No in Pos/F&B Receipt? Solution : Yes, but you need to re-design receipt. 1. Login POS/FNB system > More Function > Configuration Setting > Go to Receipt tab Select receipt then click Design Receipt button. File:000472-a.png 2. In Data Field List,...")
02:03, 27 December 2023 ‎Troubleshooting: Unable to Save Invoice-Unable to generate a new tax document number from default set (hist | edit) ‎[1,062 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' When I try to save a new invoice, system prompted “Unable to generate a new tax document number from default set.” What should I do? '''Version:''' 1.8 / 1.9 / 2.0 / 2.1 File:New tax docno1.png Possible Reason: You have enabled Tax Document Number Management, and the current default Tax Document Number has been fully utilized. 800px Solution: Request and create another set of tax do...")
10:09, 26 December 2023 ‎Troubleshooting: Restore error-The Server Backup Shared Folder and the Client Access Shared Folder Path does not point to same folder...Operating system error 5(Access is denied) (hist | edit) ‎[1,619 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' When I restore account book, message prompted “The Server Backup Shared Folder and the Client Access Shared Folder Path does not point to same folder. Please re-enter your Database Server Info and try again. Cannot open backup device...Operating system error 5(Access is denied). RESTORE FILELIST is terminating abnormally.” '''Version:''' 1.8 / 1.9 / 2.0 / 2.1 File:Restore access denied1.png Possible Reason: This is a permission...")