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07:17, 27 November 2022 ‎Cloud Payroll - Subscription : Where can I add billing party at subscription portal? (hist | edit) ‎[635 bytes] ‎Azirah (talk | contribs) (Created page with "'''Question :''' Where can I add billing party at subscription portal? Answer : 1) Login to https://subscription.autocountcloud.com/ and click on billing party, look for add billing party 1000px 2) Fill in the details and Save. File:BillingPartySubPortal_02.png 3) Now billing party has been added suc...")
06:51, 27 November 2022 ‎Cloud Payroll - Subscription : Where to add billing party at AC Payroll webpage? (hist | edit) ‎[826 bytes] ‎Azirah (talk | contribs) (Created page with "'''Question :''' Where to add billing party at AC Payroll webpage? Answer : 1) Login to payroll.autocountcloud.com and go to Subscription. 1000px 2) Then click Manage 1000px 3) Look for add billing party 1000px 4) Key in the detai...")
09:22, 23 November 2022 ‎Release Note 2.1.0.2 (hist | edit) ‎[3,161 bytes] ‎Jae Sen (talk | contribs) (Created page with "'''Release Note 2.1.0.2''' '''Release Date: 23/11/2022''' This version of AutoCount Accounting will upgrade your '''Database Version to 2.2.42''' '''Bug Fixed:''' {|class="wikitable" |- !width="50px"|<div style="text-align: center;">ID</div> !width="1000px"|<div style="text-align: left;">Description</div> |- |width="50px"|<div style="text-align: center;">13938</div> |width="1000px"|<div style="text-align: left;">Fix Serial Number Info on Manufactured Date, Expir...")
04:40, 21 November 2022 ‎Cloud Payroll -To show duplicate apply reason in below leave report (hist | edit) ‎[1,595 bytes] ‎Azirah (talk | contribs) (Created page with "'''Question :''' How to show duplicate apply reason in below leave report. 1000px Answer : 1) Go to Reports > Leave Report > click design button for Leave Request Listing. 1000px 2) Please click on the behavior in the right side. 1000px 3) Below is the information will be list out und...")
03:56, 21 November 2022 ‎Cloud Payroll - How the system will include Absent & Unpaid Leave in payroll process (hist | edit) ‎[3,259 bytes] ‎Azirah (talk | contribs) (Created page with "'''Question :''' How the system will include Absent & Unpaid Leave in payroll process {| class="wikitable" style="text-align: center;" |+ Caption text |- ! rowspan=2 | NO. ! colspan=2 | from Time Attendance Import ! from E-Leave / Leave Entry ! from Adhoc Payroll Items ! rowspan=2 | Result |- !Absent!!Unpaid Leave!!Unpaid Leave!!Unpaid Leave |- | 1 || 10px || || || || style="text-align: left;" | All will be included in payroll process. |- | 2...")
03:05, 8 November 2022 ‎AutoCount Accounting 2.1 API (hist | edit) ‎[4,271 bytes] ‎DanielY (talk | contribs) (Created page with " ==Introduction to AutoCount Accounting 2.1.0.1== First release of AutoCount Accounting 2.1 is the continuous update to previous version of 2.0. This release there are some new namespace and rearrangement of the namespace to better separation of UI and logic which it has been done for the GL, AR and AP. Therefore, when programming the GL, AR and AP without UI, programmer only need to download autocount.dll and autocount.accounting.dll for integration and plug-in. We ha...")
03:39, 3 November 2022 ‎Release Note 2.1.0.1 (hist | edit) ‎[13,064 bytes] ‎Jae Sen (talk | contribs) (Created page with "'''Release Note 2.1.0.1''' '''Release Date: 02/11/2022''' This version of AutoCount Accounting will upgrade your '''Database Version to 2.2.41''' This version of AutoCount Accounting requires '''.Net Framework 4.8''' This version of AutoCount Accounting requires to use '''AutoCount Server 2.1 Revision 1''' '''Bug Fixed:''' {|class="wikitable" |- !width="50px"|<div style="text-align: center;">ID</div> !width="1000px"|<div style="text-align: left;">Description</...")
02:38, 3 November 2022 ‎AutoCount Server 2.1 Release Note (hist | edit) ‎[1,626 bytes] ‎Jae Sen (talk | contribs) (Created page with "'''AutoCount Server 2.1''' AutoCount Server 2.1 is required to run AutoCount Accounting 2.1 and register Product ID for Licensing purpose. This document is a release note for AutoCount Server changes. '''Revision 1:''' {|class="wikitable" |- !width="50px"|<div style="text-align: center;">ID</div> !width="1000px"|<div style="text-align: left;">Description</div> |- |width="50px"|<div style="text-align: center;">13679</div> |width="1000px"|<div style="text-align:...")
06:32, 1 November 2022 ‎Pos3/5/FNB: How to Turn on 2nd Display (LCD Customer Screen) (hist | edit) ‎[1,178 bytes] ‎PeterT (talk | contribs) (Created page with "Question : I bought a new Monitor to use as POS 2nd Display (LCD Customer Screen), how to setup? Solution : 1. Right click on Desktop > Display settings File:000361-a.png 2. Multiple displays set to Extend these displays File:000361-b.png 3. Keep Changes File:000361-c.png 4. Login <span style='col...")
05:03, 1 November 2022 ‎Pos3/5/FNB: How to link Credit Card Terminal (A920) to POS (hist | edit) ‎[3,542 bytes] ‎PeterT (talk | contribs) (Created page with "Question : How to link Credit Card Machine (A920) to POS / FnB system? Solution : Example: Hardware spec: Credit Card Machine PAX A920 Setup Steps: 1. Download PAX library from shared link https://drive.google.com/folderview?id=1o5yCMo03vwySNVSSpnXkPEm9ttTwVK4C Download 2 folders: Simulator POS for A920 and IM30 USB Driver for A920 and IM30 > <span style='color:r...")
04:39, 1 November 2022 ‎Pos3/5/FNB: How to set alternative windows IP address? (hist | edit) ‎[1,576 bytes] ‎PeterT (talk | contribs) (Created page with "Question : How to set alternative windows IP address? Solution : Some POS F&B users like to create alternative windows IP address to link and match the kitchen slip printer without changing printer default IP address. 1. Press Win + R to open “Run Program” and type in or paste in “control.exe /name Microsoft.NetworkAndSharingCenter” to open Mi...")
04:18, 1 November 2022 ‎Pos3/5/FNB: How to add unit price column at second customer display? (hist | edit) ‎[839 bytes] ‎PeterT (talk | contribs) (Created page with "Question : How to add unit price column at second customer display? File:000358-a.png Solution : 1. First, login POS Front End program and stay at the login screen page. 1000px 2. Then switch to the second screen display page 3. Right click on the Column Tab and click on <span style='c...")
03:59, 1 November 2022 ‎Pos5/FNB: Posting Error TaxBrNo (hist | edit) ‎[1,075 bytes] ‎PeterT (talk | contribs) (Created page with "Question : When perform POS Posting, the system prompts an error. What is the problem here? Outlet LocationName: Cannot set column 'TaxBRNo'. The value violates the MaxLength limit of this column. File:000357-a.png Possible Reason : Debtor company registration number exceeded maximum length limit. Solution : 1. Find out those transactions involved this d...")
13:15, 31 October 2022 ‎Others: How can I keep leading zeros in CSV files (hist | edit) ‎[1,393 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' When I export a report to CSV file and open with Excel, all the leading zeros are cut off from nonzero numbers. How can I keep the leading zeros? '''Version:''' 1.8 / 1.9 / 2.0 File:Leading zero1.png File:Leading zero2.png Answer: The Excel automatically truncates all leading zeros from numbers in CSV files. However you may change the setting. Excel: 1) Open a new worksheet in E...")
10:55, 31 October 2022 ‎Troubleshooting: Year End Closing Error - No Retained Earning Account (hist | edit) ‎[1,323 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' When run year end closing, an error prompted “No Retained Earning Account”. What should I do? '''Version:''' 1.8 / 1.9 / 2.0 File:No re acc1.png Possible Reason: You have created Retained Earning account as a normal account. Retained Earnings (or Retained Profit) account must be of Special Account Type (SRE) should you need the system to calculate and show accumulated profit (except current year). File:No re acc2.png...")
10:28, 31 October 2022 ‎Troubleshooting: Attach Account Book error – The client and server cannot communicate, because they do not possess a common algorithm (hist | edit) ‎[1,535 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' I tried to get available database at Client PC, an error message prompted “Critical Sql Exception (Number=-2146893007, Message=A connection was successfully established with the server, but then an error occurred during the login process. (provider: SSL Provider, error: 0 – The client and server cannot communicate, because they do not possess a common algorithm.)). Why? '''Version:''' 1.8 / 1.9 / 2.0 900px...")
09:46, 31 October 2022 ‎Others: How to expand all details (hist | edit) ‎[517 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' How to view the details without clicking on ‘+’ symbol one-by-one? '''Version:''' 1.8 / 1.9 / 2.0 File:Expand all dtl1.png Answer: Right click on column header and select Expand all. File:Expand all dtl2.png Click on Yes. File:Expand all dtl3.png Now, all details are expanded. File:Expand all dtl4.png By: Christine 221007, Lay Swan 221026, P22102...")
09:26, 31 October 2022 ‎Others: Sales Order Processing – Purchase Request Processing did not assign creditor automatically (hist | edit) ‎[753 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' Why don’t the system assign creditor automatically during Purchase Request Processing? '''Version:''' 1.8 / 1.9 / 2.0 File:So processing1.png Answer : This is because the selected item has not yet been purchased from any creditor. Normally, the system will auto assign the item’s last purchased creditor code. However, you may directly assign a creditor code by clicking on the arrow key. File:So processing2.png...")
03:28, 31 October 2022 ‎Sales: What is the function of Use Font Style in Invoicing (hist | edit) ‎[1,183 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' What is the function of Use Font Style in Invoicing inside Option? '''Version:''' 1.8 / 1.9 / 2.0 File:Fontstyle1.png Answer : It allows user to change the font style of detail line in document. Before Enable File:Fontstyle2.png After Enable, new functions Indent Left, Indent Right and Font Style will be available. File:Fontstyle3.png Font Style: Add a detail line and click on <span style='color...")
02:30, 31 October 2022 ‎Troubleshooting: Profit & Loss Report – All expenses show in negative value (hist | edit) ‎[950 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' Why are all Expenses Account in Profit & Loss showing negative value? '''Version:''' 1.8 / 1.9 / 2.0 File:Exp show negative1.png Possible Reason: You’ve mistakenly set the Display as Positive to ‘Credit’ for Expenses account type. By right for expenses accounts the ‘Debit’ should be Displayed as Positive. Solution: 1) Go to G/L > Profit and Loss Statement, click on <span styl...")
02:07, 31 October 2022 ‎Troubleshooting: Ledger did not show the details as per transaction entry (hist | edit) ‎[825 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' In Journal Entry I have entered 5 lines for Purchases account, but when I view Ledger, the Purchase Account shows only 1 line in total. Why? '''Version:''' 1.8 / 1.9 / 2.0 Journal Entry File:Ledger posting1.png Ledger File:Ledger posting2.png Possible Reason: You have entered the same acc.no., description, proj no., tax code for the Journal Entry Detail. When all this information is the same, system will group it as 1...")
01:31, 31 October 2022 ‎AR: What is the calculation formula of Average Age in Debtor Collection report (hist | edit) ‎[876 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' What is the calculation formula of Average Age in Debtor Collection report? '''Version:''' 1.8 / 1.9 / 2.0 900px Answer: The formula of Average Age is: Average Age = Total Age / Number of knockoff transaction Example: For knockoff no.1: Payment Days = Payment Date (OR Date) – DocDate (Invoice Date) = 07/10/2022 – 23/05/2022 = 137 days Age = Payment D...")
06:59, 28 October 2022 ‎GL: How to record return/bounced cheque (hist | edit) ‎[614 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' I have created a A/R Payment with cheque payment but now the payment bounced back/Cheque returned. How to record the return transactions? '''Version:''' 1.8 / 1.9 / 2.0 Answer : Edit the related A/R Payment, check the checkbox of ‘Is RCHQ’ (Is Returned cheque) and key in the RCHQ Date (Returned Cheque Date). System will reverse the posting based on the RCHQ Date and will u...")
04:47, 28 October 2022 ‎Cloud Payroll - I have keyed in the Claim in Adhoc, but there is no employee eligible for Claim processor (hist | edit) ‎[1,741 bytes] ‎Azirah (talk | contribs) (Created page with "'''Question :''' I have keyed in the Claim in Adhoc ( Image 1), but when run payroll process, it shows ‘There is no employee eligible for Claim processor at October 2022’ ( Image 2). 1000px Image 1 1000px Image 2 Possible Reason : Payroll Type is wrongly selected, or you are not running the process of matching payro...")
04:01, 28 October 2022 ‎Report Design: How to change line direction in report design (hist | edit) ‎[526 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' I pulled out a line from toolbox, the direction is horizontal. How can I change it to vertical? '''Version:''' 1.8 / 1.9 / 2.0 File:Line direction1.png Answer : Click on the line, go to Properties, and change the Line Direction from Horizontal to Vertical. File:Line direction2.png Now the line in vertical position. File:Line direction3.png By: Lay Swan 22101...")
03:36, 28 October 2022 ‎Cloud Payroll - How to disallow leave application when leave balance is zero (hist | edit) ‎[825 bytes] ‎Azirah (talk | contribs) (Created page with "'''Question :''' How to disallow leave application when leave balance is zero Answer : 1. Go to Tools > Leave Type 1000px 2. Select the leave type you wish to apply such control. Example AL, click edit icon 1000px 3. For the Limits, select <...")
03:15, 28 October 2022 ‎Cloud Payroll - Where to download the SOCSO + EIS text file in AC Cloud Payroll? (hist | edit) ‎[638 bytes] ‎Azirah (talk | contribs) (Created page with "'''Question :''' Where to download the SOCSO + EIS text file in AC Cloud Payroll? Answer : 1) Go to Payroll > Payroll Management > Electronic Payment. 1000px 2) Look for Monthly Government Files > SOCSO + EIS and click download 1000px 3) File has been successfully downloaded and need to unzip. The text file unzipp...")
03:10, 28 October 2022 ‎Accounting 2.0 - How to search like AutoCount 1.9 in Auto Filter Row (hist | edit) ‎[1,010 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' How can I get the search result as in AutoCount 1.9 while using Auto Filter Row? In AutoCount 1.9, it responses to my input according to the sequence of letters. File:Auto filter search1.png In AutoCount 2.0, it will show all the result that contains the letter I typed. File:Auto filter search2.png Answer : AutoCount 2.0 default filter in Auto Filter Row is Contains. File:Auto filter search3...")
02:48, 28 October 2022 ‎Accounting 2.0 - License: Temporary product ID is not allowed to deactivate (hist | edit) ‎[615 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' I tried to deactivate license for AutoCount 2.0, it prompts an error “Temporary product ID is not allowed to deactivate.” What should I do? File:Temp cannot deactivate.png Possible Reason: According to licensing policy, the same temporary product ID is not allowed to deactivate for more than 1 time. Solution: Contact your software provider and make payment to get the permanent license for this Product ID. Then yo...")
02:44, 28 October 2022 ‎Accounting 2.0 - License: Activate License - Same device can only maintain 1 temporary product ID (hist | edit) ‎[826 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' I tried to activate license for AutoCount 2.0, it prompts an error “Same device can only maintain 1 temporary product ID. This device had been registered under temporary product ID (500XXXXX).” What should I do? File:Same device 1 temp.png Possible Reason: This device is already registered with a temporary product ID (temporary license). According to our licensing policy, each device can maintain only 1 temporary ID. Solu...")
02:43, 28 October 2022 ‎Cloud Payroll - Where to click reset button in payroll process 2.0? (hist | edit) ‎[772 bytes] ‎Azirah (talk | contribs) (Created page with "'''Question :''' Where to click reset button in payroll process 2.0? Answer : 1) Go to Payroll > Payroll Management > Process Payroll 2.0. 900px 2) Click on edit 1000px 3) Select the employee to reset, and look for [⁝] in front of the employee nam...")
02:37, 28 October 2022 ‎Accounting 2.0 - License: Activate License - This product ID is used by other device (hist | edit) ‎[1,014 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' My server computer broke down, I try to activate the product ID on new server, it prompts an error “This product ID is used by other device.”. Why? File:Id used by other device.png Possible Reason: This product is activated in another device. Solution: To transfer the license to another device, you need to deactivate the product ID on old device. In case the old device is not accessible, seek assistance fr...")
02:23, 28 October 2022 ‎Accounting 2.0 - Sales: How to transfer Advanced Quotation to Sales Order (hist | edit) ‎[1,301 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' The advanced quotation status is Success, and customer has placed the order. When I try to key in Sales Order and wish to transfer from Advanced Quotation, I can’t find the button of Transfer From Advanced Quotation. Nothing shown in Transfer from Quotation too. How can I transfer Advanced Quotation to Sales Order? File:Transfer adv qt1.png File:Transfer adv qt2.png File:Transfer adv qt3.png Answer: The transfer functio...")
02:07, 28 October 2022 ‎Accounting 2.0 - Stock: Access Denied when add new batch number in Stock Assembly (hist | edit) ‎[722 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' I tried to add new batch number in Stock Assembly or Purchase Invoice, message “Access Denied” is prompted. Why? 950px 950px Possible Reason: This user has no access rights to edit stock item. Solution: Go to General Maintenance > Access Rights Maintenance > Stock > Stock Item Maintenance > Edit Stock Item, grant the...")
01:50, 28 October 2022 ‎Cloud Payroll - Payroll Management : Why is employee self service / mobile app no showing payslip? (hist | edit) ‎[1,209 bytes] ‎Azirah (talk | contribs) (Created page with "'''Question :''' I already committed my payroll process 2.0 (Image 1). Why is employee self service/ mobile app no showing payslip? (Image 2) 1000px Image 1 1000px Image 2 Possible Reason : Payslip not yet release. Solution : 1) Go to Payroll > Payroll Management > Process Payroll 2.0. File:Commi...")
01:39, 28 October 2022 ‎Accounting 2.0 - GL: Unable to create new Bank Reconciliation (hist | edit) ‎[449 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' When click on master row, ‘New’ button is not available. Why? File:New bankrecon1.png But if click on detail row, ‘New’ button is available. File:New bankrecon2.png Possible Reason: This is a known bug and has been fixed in version 2.0.31.205. Solution: Update to version 2.0.31.205 or above. By: Angel 221014, Lay Swan 221026, P221027 {{NavigateForUser}} Category:Users")
09:03, 29 September 2022 ‎Troubleshooting: Why are the search criteria for Item Group not available (shown in grey) (hist | edit) ‎[504 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' In Find Stock Item, why some of the search criteria like Item Group, Item Type are not available? '''Version:''' 1.8 / 1.9 / 2.0 File:Search criteria1.png Possible Reason: You have enabled Google like Search. Solution: Uncheck Google like search, then you will able to use those search criteria. File:Search criteria2.png By: Christine 220826, Lay Swan 220913, P220926 {{Navigate...")
08:23, 29 September 2022 ‎Troubleshooting: Trial Balance Report does not balance on second year (hist | edit) ‎[887 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' When I preview Trial balance report for first year it is balanced, but when inquiry for second year it does not balance. Why? File:Tb not balance1.png File:Tb not balance2.png Possible Reason: You have created Retained Earning account as a normal account. Retained Earnings (or Retained Profit) account must be of Special Account Type (SRE) should you need the system to calculate and show accumulated profit (except current y...")
03:50, 29 September 2022 ‎FnB: Android Price Checker error during launch (hist | edit) ‎[643 bytes] ‎PeterT (talk | contribs) (Created page with "Question : When switch on my Android price checker, it pops up this error: Error Unknown Error happen when getting license details. [The type initializer for ‘AutoCount.POS.EncDec’ threw an exception.] File:000356-a.png Possible Reason : AutoCount Price Check not able to get license information from POS system. Solution : Double check your windows firewall. <span style='colo...")
03:35, 29 September 2022 ‎Pos3/5/FNB: How to add & remove Item in Item Package (hist | edit) ‎[993 bytes] ‎PeterT (talk | contribs) (Created page with "Question : I need to change the component items in this Item Package. How to do it? Solution : Add Item onto Item Package: 1. Select Item Package > click ‘+’ to expand the item detail list > click on any of the details row > Find Item (F1 key for POS) File:000355-a.png 2. Sea...")
03:25, 29 September 2022 ‎Pos5: I have changed bonus point calculation option to (Calculate bonus points based on item's quantity) but the item still not earning any point? (hist | edit) ‎[1,173 bytes] ‎PeterT (talk | contribs) (Created page with "Question : I have changed bonus point calculation option to (Calculate bonus points based on item's quantity) but the item still not earning any point? Possible Reason : Setting is not complete. Solution : Calculate Bonus Points based on Item’s Quantity is calculated by stock item > Sales Entitlement settings instead of pos terminal settings. File:000354-a.png 1. After changed setting to (Calculate Bonus Points ba...")
03:09, 29 September 2022 ‎FnB: How if I want to use table layout to take order without pax number? (hist | edit) ‎[727 bytes] ‎PeterT (talk | contribs) (Created page with "Question : How to disable (Turn Off) the pax number entry? My company does not use pax number. File:000353-a.png Solution : 1. Go to POS Backend, Point of Sale > Maintenance > Terminal Setting Maintenance > Edit Option id > Document Control 2 tab > <sp...")
03:01, 29 September 2022 ‎FnB: Item did not show service type (hist | edit) ‎[1,013 bytes] ‎PeterT (talk | contribs) (Created page with "Question : I have set each table with default service type, but after selected item from menu and table is selected, the service type shows nothing? File:000352-a.png File:000352-b.png Possible Reason : You did not enable service charge at your POS BACKEND. Solution : 1. Login POS Backend > Point Of Sale > Maintenance > <...")
02:50, 29 September 2022 ‎Pos3/5/FNB: POS installation error (hist | edit) ‎[1,077 bytes] ‎PeterT (talk | contribs) (Created page with "Question : When I try to reinstall POS/F&B system, it prompts this error. How to solve this? “Error writing to file: C:\Program Files (x86)\AutoCount\POS 5.0\AutoCount POS.exe. Verify that you have access to that directory”. File:000351-a.png Possible Reason : System detected files that were not uninstalled properly. Solution : 1. Install RevoUninstaller (https://www.revouninstall...")
01:59, 29 September 2022 ‎Troubleshooting: Closing Stock amount in Profit & Loss Report not same as Stock Value Maintenance amount (hist | edit) ‎[843 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' Why is my closing stock amount in Profit & Loss report not the same as stock value maintenance July amount? '''Version:''' 1.8 / 1.9 / 2.0 File:Stock amt livestk1.png File:Stock amt livestk2.png Possible Reason: This account book has enabled ‘Use Live Stock balance in all Financial Report’ Solution: Go to Tools > Options > General > Application Settings, uncheck <span style='...")
01:15, 29 September 2022 ‎Stock: Can I limit the user to view only own default location for Stock Report (hist | edit) ‎[1,608 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' Can I limit the user to view only their own default location for stock card report and stock balance report? '''Version:''' 1.8 / 1.9 / 2.0 User “test” default location is 2. Currently he can view all location. File:Filter location1.png File:Filter location2.png File:Filter location3.png Answer : Yes, you will need to enable the “Filter by Current User Location” access right at system option policy and grant user...")
14:52, 28 September 2022 ‎Stock: How to import stock item opening balance with serial number (hist | edit) ‎[2,044 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' How to import stock item opening balance with serial number? '''Version:''' 1.8 / 1.9 / 2.0 Answer : There are 3 methods to import stock item opening balance with serial no. Import a Range of Serial Number, such as from A001 to A005 The following is an Excel template of import stock item opening balance with serial no. You can maintain the SerialNo column using ‘->...")
13:59, 28 September 2022 ‎Accounting 2.0 - Prompted Message: AutoCount Accounting Session has been expired and unable to re-register your session. ... Note: Fail to connect AutoCount Server Service (hist | edit) ‎[650 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' After upgraded to version 2.0.30.203 & AutoCount Backup Server 2.0.6.141, while using the AutoCount sometimes keep prompting “AutoCount Accounting Session has been expired and unable to re-register your session. … Note: Fail to connect AutoCount Server Service”. Why? File:Session.png Possible Reason: This is a known bug and already fixed in version 2.0.31.204. Solution: Please upgrade to version 2.0.31.204 or l...")
10:05, 28 September 2022 ‎Accounting 2.0 - Prompted Message: Error during upgrade to 2.0-Access to the path My AutoCount is denied (hist | edit) ‎[1,576 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' When upgrade database from version 1.9 to version 2.0, error message prompted “Access to the path ‘My AutoCount’ is denied.”. Why? File:Access denied myac1.png Possible Reason: The windows user has no access right permission to access this path. Solution(1): Run AutoCount as Administrator and upgrade again. File:Access denied myac2.png Solution(2): Give ful...")
09:36, 28 September 2022 ‎Accounting 2.0 - Data grid filter is different compared to version 1.9 (hist | edit) ‎[1,769 bytes] ‎LaySwan (talk | contribs) (Created page with "'''Question:''' After upgraded from AutoCount 1.9 to 2.0, I found that the data grid filters are different compared to version 1.9. For example, previously there was a calendar for me to filter date range, but in version 2.0 is different. How can I filter a specific date range? Date filter in AutoCount 1.9 File:Filterdate1.png File:Filterdate2.png Date filter in AutoCount 2.0 File:Filterdate3.png Answer :...")

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