Category:AutoCount Cloud Payroll: FAQ Troubleshoot: Difference between revisions
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==Subscription Portal== |
==Subscription Portal== |
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#[[Cloud Payroll - Subscription : Why and how can I remove company not created by me |Why and how can I remove company not created by me ]] -(Ais/Azi/P) |
#[[Cloud Payroll - Subscription : Why and how can I remove company not created by me |Why and how can I remove company not created by me ]] -(Ais/Azi/P) |
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#[[Cloud Payroll - Employee : Employee Maintenance shows No Data Available | Employee : New payroll user invited, but Employee Maintenance shows No Data Available ]] -(CO/Azi/P) |
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==Dashboard / Employee Self Service / My Calendar== |
==Dashboard / Employee Self Service / My Calendar== |
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#[[Cloud Payroll - Employee : I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? | I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? ]] -(CO/Azi/P) |
#[[Cloud Payroll - Employee : I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? | I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? ]] -(CO/Azi/P) |
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#[[Cloud Payroll - Employee User login ESS show no profile and has limited function |Employee User login ESS show no profile and has limited function ]] -(Ais/Azi/P) |
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==Payroll== |
==Payroll== |
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#[[Cloud Payroll - Employee : Why I can’t find the field to key in director fee at Employee Maintenance? | Employee : Why I can’t find the field to key in director fee at Employee Maintenance? ]] -(CO/Azi/P) |
#[[Cloud Payroll - Employee : Why I can’t find the field to key in director fee at Employee Maintenance? | Employee : Why I can’t find the field to key in director fee at Employee Maintenance? ]] -(CO/Azi/P) |
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#[[Cloud Payroll - Employee : Why can’t I edit employee's resignation date? | Why can’t I edit employee's resignation date? ]] -(Ais/Azi/P) |
#[[Cloud Payroll - Employee : Why can’t I edit employee's resignation date? | Why can’t I edit employee's resignation date? ]] -(Ais/Azi/P) |
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==Reports== |
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==Tools== |
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==API Maintenance== |
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==Others== |
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==Reports== |
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==Payroll== |
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#[[Cloud Payroll - Payroll Management : Total Deduction did not include EPF amount |Total Deduction did not include EPF amount ]] -(Azi/P) |
#[[Cloud Payroll - Payroll Management : Total Deduction did not include EPF amount |Total Deduction did not include EPF amount ]] -(Azi/P) |
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#[[Cloud Payroll - Payroll Management : Unable to run payroll process for a new Year |Unable to run payroll process for a new Year ]] -(Azi/P) |
#[[Cloud Payroll - Payroll Management : Unable to run payroll process for a new Year |Unable to run payroll process for a new Year ]] -(Azi/P) |
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#[[Cloud Payroll - Payroll Management : Overtime amount is not updated after keyed in |Overtime amount is not updated after keyed in ]] -(CO/Azi/P) |
#[[Cloud Payroll - Payroll Management : Overtime amount is not updated after keyed in |Overtime amount is not updated after keyed in ]] -(CO/Azi/P) |
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#[[Cloud Payroll - Payroll Management : Why I cannot key in overtime details? |Why I cannot key in overtime details? ]] -(CO/Azi/P) |
#[[Cloud Payroll - Payroll Management : Why I cannot key in overtime details? |Why I cannot key in overtime details? ]] -(CO/Azi/P) |
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==Reports== |
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#[[Cloud Payroll - Human Resource : Employee User not able to apply Leave and Claim |Employee User not able to apply Leave and Claim ]] -(Ais/Azi/P) |
#[[Cloud Payroll - Human Resource : Employee User not able to apply Leave and Claim |Employee User not able to apply Leave and Claim ]] -(Ais/Azi/P) |
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#[[Cloud Payroll - Error “This leave does not have any approver” when employee apply E-Leave |Error “This leave does not have any approver” when employee apply E-Leave ]] -(Ais/LS/P) |
#[[Cloud Payroll - Error “This leave does not have any approver” when employee apply E-Leave |Error “This leave does not have any approver” when employee apply E-Leave ]] -(Ais/LS/P) |
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#[[Cloud Payroll - Employee not able to choose date from calendar when want to apply leave through E-Leave |Employee not able to choose date from calendar when want to apply leave through E-Leave ]] -(Ash/LS/P) |
#[[Cloud Payroll - Employee not able to choose date from calendar when want to apply leave through E-Leave |Employee not able to choose date from calendar when want to apply leave through E-Leave ]] -(Ash/LS/P) |
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#[[Cloud Payroll - Apply leave Error - Payroll Process is created |Apply leave Error - Payroll Process is created ]] -(Ais/LS/P) |
#[[Cloud Payroll - Apply leave Error - Payroll Process is created |Apply leave Error - Payroll Process is created ]] -(Ais/LS/P) |
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#[[Cloud Payroll - Unable to save Leave Adjustment – Selected dates are not match with Adjust days! |Unable to save Leave Adjustment – Selected dates are not match with Adjust days! ]] -(Ais/LS/P) |
#[[Cloud Payroll - Unable to save Leave Adjustment – Selected dates are not match with Adjust days! |Unable to save Leave Adjustment – Selected dates are not match with Adjust days! ]] -(Ais/LS/P) |
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#[[Cloud Payroll - Leave Entry – Why I cannot choose employee when key in leave entry? |Leave Entry – Why I cannot choose employee when key in leave entry? ]] -(CO/Azi/P) |
#[[Cloud Payroll - Leave Entry – Why I cannot choose employee when key in leave entry? |Leave Entry – Why I cannot choose employee when key in leave entry? ]] -(CO/Azi/P) |
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#[[Cloud Payroll - |
#[[Cloud Payroll - What is the difference between Append Leave (Leave Entry) and leave credit? | What is the difference between Append Leave (Leave Entry) and leave credit? ]] -(CO/Azi/P) |
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#[[Cloud Payroll - Tools : I have imported Leave Carry Forward (C/F) but it still shows zero |I have imported Leave Carry Forward (C/F) but it still shows zero ]] -(Azi/P) |
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#[[Cloud Payroll - Approver couldn’t see claim details; Permission Denied | Approver couldn’t see claim details; Permission Denied ]] -(Ais/Azi/P) |
#[[Cloud Payroll - Approver couldn’t see claim details; Permission Denied | Approver couldn’t see claim details; Permission Denied ]] -(Ais/Azi/P) |
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#[[Cloud Payroll - What is the difference between Append Leave (Leave Entry) and leave credit? | What is the difference between Append Leave (Leave Entry) and leave credit? ]] -(CO/Azi/P) |
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#[[Cloud Payroll - Time Attendance - Why "attendance" in mobile apps is in grey/dimmed color? | Why "attendance" in mobile apps is in grey/dimmed color? ]] -(CO/Azi/P) |
#[[Cloud Payroll - Time Attendance - Why "attendance" in mobile apps is in grey/dimmed color? | Why "attendance" in mobile apps is in grey/dimmed color? ]] -(CO/Azi/P) |
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#[[Cloud Payroll - Time Attendance - Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps? | Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps?]] -(Ais/Azi/P) |
#[[Cloud Payroll - Time Attendance - Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps? | Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps?]] -(Ais/Azi/P) |
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==Tools== |
==Tools== |
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#[[Cloud Payroll - |
#[[Cloud Payroll - Employee : Employee Maintenance shows No Data Available | Employee : New payroll user invited, but Employee Maintenance shows No Data Available ]] -(CO/Azi/P) |
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#[[Cloud Payroll - Tools : I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? |I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? ]] -(Ais/Azi/P) |
#[[Cloud Payroll - Tools : I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? |I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? ]] -(Ais/Azi/P) |
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#[[Cloud Payroll - Tools : In year end process, why is leave cutoff showing nothing? |In year end process, why is leave cutoff showing nothing? ]] -(Ais/Azi/P) |
#[[Cloud Payroll - Tools : In year end process, why is leave cutoff showing nothing? |In year end process, why is leave cutoff showing nothing? ]] -(Ais/Azi/P) |
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Revision as of 03:47, 29 October 2021
Subscription Portal
- Why and how can I remove company not created by me -(Ais/Azi/P)
Dashboard / Employee Self Service / My Calendar
- I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? -(CO/Azi/P)
- Why payroll user cannot see the functional menu? -(CO/Azi/P)
- Employee User login ESS show no profile and has limited function -(Ais/Azi/P)
Payroll
- Employee : Why I can’t find the field to key in director fee at Employee Maintenance? -(CO/Azi/P)
- Why can’t I edit employee's resignation date? -(Ais/Azi/P)
- Total Deduction did not include EPF amount -(Azi/P)
- Unable to run payroll process for a new Year -(Azi/P)
- Missing employees in Employee list -(Ais/Azi/P)
- Electronic Payment - No data to display at Bank Payment Files -(CO/Azi/P)
- Department selection list not match with department in Department Maintenance -(Ais/Azi/P)
- Unable to edit Overtime Rate -(Ais/Azi/P)
- Payroll User can access to few employees only -(Ais/LS/P)
- Overtime Rate show zero -(Ais/LS/P)
- Overtime amount is not updated after keyed in -(CO/Azi/P)
- Why I cannot key in overtime details? -(CO/Azi/P)
Reports
- Preview Payslip after committed but nothing appears -(Ais/LS/P)
- Preview report error – Empty Report -(Ais/Azi/P)
- Why I cannot generate EA form? – Empty Report -(CO/Azi/P)
- Preview report error – nothing prompt/appear -(Ais/Azi/P)
Leave / e-Leave
- Leave Credit created but not update into leave balance report -(Aim/LS/P)
- Employee User not able to apply Leave and Claim -(Ais/Azi/P)
- Error “This leave does not have any approver” when employee apply E-Leave -(Ais/LS/P)
- Employee not able to choose date from calendar when want to apply leave through E-Leave -(Ash/LS/P)
- Apply leave Error - Payroll Process is created -(Ais/LS/P)
- Unable to save Leave Adjustment – Selected dates are not match with Adjust days! -(Ais/LS/P)
- Leave Entry – Why I cannot choose employee when key in leave entry? -(CO/Azi/P)
- What is the difference between Append Leave (Leave Entry) and leave credit? -(CO/Azi/P)
- I have imported Leave Carry Forward (C/F) but it still shows zero -(Azi/P)
Claim / e-Claim
- Why the payroll type for employee’s claim is Month End instead of Claims? -(Azi/P)
- Missing amount column in Claim Request -(LS/P)
- Approver couldn’t see claim details; Permission Denied -(Ais/Azi/P)
Time Attendace
- I have 4 employees on the list of import time attendance Excel but after imported only 2 employees were captured. -(Ais/Azi/P)
- I have imported 3 employees in Time Attendance excel import and process the payroll. But why the screen is showing 2/3 processsed? -(Ais/Azi/P)
- Why the system shows No data to display when I try to Pull Time Attendance Records in Time Attendance Import? -(Ais/Azi/P)
- Why "attendance" in mobile apps is in grey/dimmed color? -(CO/Azi/P)
- Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps? -(Ais/Azi/P)
Loan
Health
Tools
- Employee : New payroll user invited, but Employee Maintenance shows No Data Available -(CO/Azi/P)
- I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? -(Ais/Azi/P)
- In year end process, why is leave cutoff showing nothing? -(Ais/Azi/P)
Administration
Formula
- Allowance formula not captured correctly -(Ais/Azi/P)
- How to set OT calculation rate formula for basic rate max cap at certain amount? -(CO/Azi/P)
API Maintenance
- Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" -(LS/P)
- Payroll Migration : not able to select company after applied API key and login -(Azi/P)
AutoCount Accounting 2.0 & 2.1
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AutoCount Accounting 1.8 / 1.9
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AutoCount Payroll
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AutoCount POS
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AutoCount On The Go
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AutoCount Accounting Plug-In Documentations
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