Category:AutoCount Cloud Payroll: FAQ Troubleshoot: Difference between revisions
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#[[Cloud Payroll - Payroll Management : Overtime amount is not updated after keyed in |Overtime amount is not updated after keyed in ]] -(CO/Azi/P) |
#[[Cloud Payroll - Payroll Management : Overtime amount is not updated after keyed in |Overtime amount is not updated after keyed in ]] -(CO/Azi/P) |
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#[[Cloud Payroll - Payroll Management : Why I cannot key in overtime details? |Why I cannot key in overtime details? ]] -(CO/Azi/P) |
#[[Cloud Payroll - Payroll Management : Why I cannot key in overtime details? |Why I cannot key in overtime details? ]] -(CO/Azi/P) |
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#[[Cloud Payroll - Payroll Management : Why when generate government file for EPF, it shows two files? |Why when generate government file for EPF, it shows two files? ]] -(Azi/P) |
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==Reports== |
==Reports== |
Revision as of 02:10, 29 July 2022
Subscription Portal
- Why and how can I remove company not created by me -(Ais/Azi/P)
Dashboard / Employee Self Service / My Calendar
- I had set one user as payroll user, but why that user still cannot preview the payroll function on user dashboard? -(CO/Azi/P)
- Why payroll user cannot see the functional menu? -(CO/Azi/P)
- Employee User login ESS show no profile and has limited function -(Ais/Azi/P)
- Payroll process is committed. Why is my ESS portal cannot preview payslip after committed? -(CO/Azi/P)
Payroll
- Employee : Why I can’t find the field to key in director fee at Employee Maintenance? -(CO/Azi/P)
- Why can’t I edit employee's resignation date? -(Ais/Azi/P)
- Total Deduction did not include EPF amount -(Azi/P)
- Unable to run payroll process for a new Year -(Azi/P)
- Missing employees in Employee list -(Ais/Azi/P)
- Electronic Payment - No data to display at Bank Payment Files -(CO/Azi/P)
- Department selection list not match with department in Department Maintenance -(Ais/Azi/P)
- Unable to edit Overtime Rate -(Ais/Azi/P)
- Payroll User can access to few employees only -(Ais/LS/P)
- Overtime Rate show zero -(Ais/LS/P)
- Overtime amount is not updated after keyed in -(CO/Azi/P)
- Why I cannot key in overtime details? -(CO/Azi/P)
- Why when generate government file for EPF, it shows two files? -(Azi/P)
Reports
- Preview Payslip after committed but nothing appears -(Ais/LS/P)
- Preview report error – Empty Report -(Ais/Azi/P)
- Why I cannot generate EA form? – Empty Report -(CO/Azi/P)
- Preview report error – nothing prompt/appear -(Ais/Azi/P)
- Why when I preview past month payroll summary report not tally with process payroll? -(Ais/Azi/P)
- Why preview past month EPF Form A system show No Data? -(Ais/Azi/P)
- Why is CP8D text file showing incorrect number of employees? -(Ais/Azi/P)
- Why is HRDF report showing total employee much more than my actual total number of employee? -(Ais/Azi/P)
Leave / e-Leave
- Leave Credit created but not update into leave balance report -(Aim/LS/P)
- Employee User not able to apply Leave and Claim -(Ais/Azi/P)
- Error “This leave does not have any approver” when employee apply E-Leave -(Ais/LS/P)
- Employee not able to choose date from calendar when want to apply leave through E-Leave -(Ash/LS/P)
- Apply leave Error - Payroll Process is created -(Ais/LS/P)
- Unable to save Leave Adjustment – Selected dates are not match with Adjust days! -(Ais/LS/P)
- Leave Entry – Why I cannot choose employee when key in leave entry? -(CO/Azi/P)
- What is the difference between Append Leave (Leave Entry) and leave credit? -(CO/Azi/P)
- I have imported Leave Carry Forward (C/F) but it still shows zero -(Azi/P)
- There is an error message “this lookup calculate...not a function’’ in leave transaction -(CO/Azi/P)
Claim / e-Claim
- Why the payroll type for employee’s claim is Month End instead of Claims? -(Azi/P)
- Missing amount column in Claim Request -(LS/P)
- Approver couldn’t see claim details; Permission Denied -(Ais/Azi/P)
- I am using approval by hierarchy but my claim submission is automatically approved, it does not go to my supervisor for approval. why? -(Ais/Azi/P)
Time Attendace
- I have 4 employees on the list of import time attendance Excel but after imported only 2 employees were captured. -(Ais/Azi/P)
- I have imported 3 employees in Time Attendance excel import and process the payroll. But why the screen is showing 2/3 processsed? -(Ais/Azi/P)
- Why the system shows No data to display when I try to Pull Time Attendance Records in Time Attendance Import? -(Ais/Azi/P)
- Why "attendance" in mobile apps is in grey/dimmed color? -(CO/Azi/P)
- Prompted message "The Overtime Request does not have any approver" when try to request OT using phone apps? -(Ais/Azi/P)
- Why system shows message "You have passed acceptable time to request Overtime" when requesting for Overtime? -(Ais/Azi/P)
- Why is my time attendance setting is in grey/dimmed color? -(CO/Azi/P)
Loan
Health
Tools
- Employee : New payroll user invited, but Employee Maintenance shows No Data Available -(CO/Azi/P)
- I edit approval setting add another email to approve leave (multiapproval) and check, but when I check again the newly added email is missing. Why? -(Ais/Azi/P)
- In year end process, why is leave cutoff showing nothing? -(Ais/Azi/P)
Administration
Formula
- Allowance formula not captured correctly -(Ais/Azi/P)
- How to set OT calculation rate formula for basic rate max cap at certain amount? -(CO/Azi/P)
API Maintenance
- Payroll Migration : When browsing local database get error "I/O error during "CreateFile (open)" -(LS/P)
- Payroll Migration : not able to select company after applied API key and login -(Azi/P)
Others
- When I open Autocount Cloud Payroll, browser shows error "Your connection is not private" -(Ais/Azi/P)
- When I click on LHDN Calculator, it shows main page of LHDN Calculator but not directly the calculator details. Why? -(Azi/P)
AutoCount Accounting 1.8 / 1.9
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AutoCount Payroll
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AutoCount POS
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AutoCount On The Go
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AutoCount Accounting Plug-In Documentations
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