Category:AutoCount Accounting 2.0:FAQTroubleshoot: Difference between revisions

Stock

1. Selling Price was not auto calculated after keyed in Standard Cost -(Rot/LS/P)
2. Stock Item Maintenance did not show stock analysis codes such as Item Brand / Item Category /Item Class -(Rot/LS/P)
3. Stock Take–Unit cost become zero after click on recalculate on hand quantity -(SW/LS/P)
4. Stock Take – Quantity cannot be negative -(ZX/LS/P)
5. Inconsistent stock balance quantity problem keep happening -(Jod/LS/P)
6. Stock Card Report error - Column ‘ItemCode’ has null values in it or Column ‘Location’ has null values in it -(SW/LS/P)

Sales

1. Can’t change multi pricing in Invoice -(Jac/LS/P)
2. Document transfer conflict when do transfer from two documents -(LS/P)
3. Unable to drag Multi Pricing column from layout tree view -(Jul/LS/P)
4. Item not found in Invoice -(Azi/LS/P)
5. Unable to View Flow -(Ash/LS/P)
6. Advanced Quotation - Email notification did not send to Approver and Sales Agent -(Ash/LS/P)
7. Same item merged into one detail line when transfer multiple D/O to one Invoice -(Tan/LS/P)
8. Apply formula for Subtotal causing incorrect Unit Price -(Tan/LS/P)
9. Error - Column ‘Footer1TaxType’ does not belong to table Master when edit and Save Consignment -(Aim/LS/P)
10. Create Credit Note - Unable to find the Invoice in Transfer from Invoice screen -(Chr/LS/P)
11. Credit Note-Unable to transfer from Invoice-Access Denied -(Aim/LS/P)
12. Item Selling Price did not follow Multi Pricing -(PY/LS/P)

Purchase

1. Why is Creditor Code auto assigned in Purchase Request? -(Aim/LS/P)

General Maintenance

1. User default Location/Project missing after assigned -(Ash/LS/P)

Prompted Message

1. Error during upgrade to 2.0-Error while installing SQL functions and Stored Procedures -(Tan/LS/P)
2. Error upgrade to 2.0-Unknow Sql Exception… Invalid object name ‘Settings’ -(Tan/LS/P)
3. Import Member error - Object reference not set to an instance of an object -(SW/LS/P)
4. Error Message - Unable to connect to server -(SW/LS/P)
5. Unable to create new account book, error message-Unknown SQL Exception.Invalid object name Setting -(SW/LS/P)
6. Import Data Error – Fail to save Item: xxx. The value of column IngredientItemCode is table ItemIngredient does not exist in its master file -(Aimi/LS/P)
7. Unable to start AutocountServerService – Service AutocountServerService was not found on computer -(ZX/LS/P)
8. Change Item Code error – Invalid column name ‘Key1’ -(ZX/LS/P)
9. Unable to customize Widget – Access Denied -(Aimi/LS/P)
10. Unable send batch mail - No email address found at record 2 -(KC/LS/P)
11. Unable to send Invoice through WhatsApp – Access Denied -(Aimi/LS/P)
12. Unable to select Account No. in document - EditValue is null -(Ang/LS/P)
13. Error The socket connection was aborted -(CT/LS/P)
14. Import Item Opening error - Cannot insert the value NULL into column 'Guid' -(JL/LS/P)
15. Unable to startup AutoCount Server - System.Windows.Markup.XamlParseException: Set property ‘DevExpress.Xpf.Core. ThemeManager.ThemeName’threw an exception -(CT/LS/P)

Login Issue

1. Login error – There was no endpoint listening at … -(LS/P)
2. 0 internet user (s) already login to AutoCount Accounting -(Tan/LS/P)
3. Login Error – The underlying connection was closed: The connection was closed unexpectedly -(ZX/LS/P)
4. Login Error – This account book didn’t have any account edition -(LS/P)
5. Login Error - Could not load type 'HQService.IHQService' from assembly -(LS/P)

License

1. Activate License – Cannot create a file when that file already exists -(SW/LS/P)
2. No data available in License Portal -(LS/P)
3. Why the account book license is Trial Version with 500 transaction limit -(SW/LS/P)
4. Activation License – Fail to get Server ID from this PC -(SW/LS/P)
5. Why License Control Panel shows Reload Level status? -(Rot/LS/P)
6. Unable to register account book license – Same account book can only maintain 1 temporary product ID -(Chr/LS/P)
7. Error Server ID not match with server ID registered at the USB Key when try to activate license -(Rot/LS/P)
8. Get Online for License – The remote certificate is invalid according to the validation procedure -(JL/LS/P)
9. License did not update after click Get Online -(JL/LS/P)
10. Get Online for License – A connection attempt failed because the connected party did not properly respond after a period time. -(Chr/LS/P)
11. Server is online but detected as offline license -(SW/LS/P)
12. Unable to startup AutoCount Server - System.Security.Cryptography.CryptographicException: Padding is invalid and cannot be removed -(CT/LS/P)

Others

1. Data is not loaded in Report Design -(SW/LS/P)
2. Some fields are missing from layouts in Version 2.0 -(Mic/LS/P)
3. Bar Code input is not working -(Aimi/LS/P)
4. Easy Item button disappeared -(Aimi/LS/P)
5. Shortcut tiles did not appear after added -(Aimi/LS/P)
6. Unable to open multi form in Version 2.0 -(SW/LS/P)
7. Unable to restore screens/forms after being minimized -(SW/LS/P)
8. UDF value was not copy when transfer document -(PY/LS/P)

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AutoCount Accounting 2.0 & 2.1 AutoCount Accounting 2.0 What's New AutoCount Accounting 2.0 Help File AutoCount Accounting 2.0 FAQ (Application) AutoCount Accounting 2.0 FAQ (Troubleshoot) AutoCount Accounting 2.0 Others AutoCount Accounting 2.0 Release Note AutoCount Accounting 2.1 Release Note

AutoCount Accounting 1.8 / 1.9 AutoCount Accounting 1.8 FAQ (Application) AutoCount Accounting 1.8 FAQ (Troubleshoot) AutoCount Accounting 1.8 / 1.9 Release Note

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