Category:AutoCount Payroll 1.8: FAQTroubleshoot: Difference between revisions

Login Issue

1. Unable to login into Payroll – Message box ‘Setup Type’ prompted -(LS/KM/P)
2. Login error - Your user name and password are not defined… -(KC/KM/P)
3. Login Error - Unable to connect to database server -(Jul/KM/P)
4. Login Error - Sorry, there are currently 2 users using the system… -(LS/KM/P)
5. Firebird version 3.0 not supported by AutoCount Payroll -(CK/KM/P)
6. Login Error-Runtime Error 217 At 00442382 -(Ais/LS/P)
7. Login Error - I/O error for file “C:\PROGRAM FILES\AUTOCOUNT\PAYROLL…” -(Far/LS/P)
8. Login Error – The exception unknown software exception (0x0eedfade) ... -(Che/LS/P)

Common Issue

1. Unable to process new payroll transaction - There are some EPF record(s) have not been set Employer Contribution for amount... -(Jul/KM/P)
2. Unable to add a new allowance after processed payroll in particular month -(LS/KM/P)
3. Login failure for the workstation – Cannot create concurrent user lock file… -(CK/KM/P)
4. Incorrect leave entitlement -(LS/KM/P)
5. Create payroll transaction error – Sorry, your License only allow process up to 100 employees. (Total employees now is 101) -(HY/KM/P)
6. Export text file error for CP8D -(Azi/KM/P)
7. Attach Database error – Unsupported on-disk structure for file -(Mic/KM/P)
8. Income Tax EA report not found when preview -(Mic/KM/P)
9. Error ‘Mismatch in datapacket’ when edit an employee -(Jul/KM/P)
10. Key in employee error - 'cdsMaster:Field'TaxQuliafiedChild' not Found. -(LS/KM/P)
11. Bonus amount is not shown in Payroll Summary Report -(Mic/KM/P)
12. Incomplete IC No in EPF Borang A -(EL/KM/P)
13. EA Form does not show the amount for allowance -(Jul/KM/P)
14. Preview Sosco borang 8A report error - Missing data provider or data packet -(Jul/KM/P)
15. Unable to change employee no in payroll -(LS/KM/P)
16. Restore Failed – Error Expected backup version 1..8. Found 9 -(HY/LS/P)
17. Resigned staff still show in EPF Borang A -(Aimi/LS/P)
18. Leave balance for 2017 does not bring forward to 2018 -(Azi/LS/P)
19. Error “Cannot perform this operation on a closed dataset” when export EIS text file -(Ash/LS/P)
20. Bank Credit Report is empty -(Jul/LS/P)
21. Failed to restore - C:\Program Files (x86)\AutoCount\Payroll\Backup\$$_APP$$.$$$ -(Che/LS/P)
22. Error when backup "Unknown error, backup aborted" -(LS/P)
23. Invalid date error when assign employee resign date -(che/LS/P)
24. EPF amount in payroll transaction does not follow EPF Table -(LS/P)
25. The trial version only allows you to process up to 2 payroll months. Please purchase a license copy. -(Ais/LS/P)
26. Unable to Edit EPF, SOCSO, PCB Tax and CP39A -(Ais/LS/P)

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