Category:AutoCount Pos 3.0 1.8: FAQ Troubleshoot: Difference between revisions

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Latest revision as of 06:02, 30 August 2022

Sync Issue

Promotion/Price Plan

Unit Price not follow Member Price Plan -(Mei/KM/P)
Unable to delete commission from commission maintenance -(Azi/KM/P)

Pos Error

Pos installation error - The specified service already exists -(Jes/KM/P)
Pos Posting error - The value of column DEAccNo in table G/L does not exist in its master file -(KS/KM/P)
Pos posting error - No payment records found -(KS/KM/P)
Close Counter Error - “There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.” -(Azi/KM/P)
Error message ‘Please configure HQ Database information first’ prompted when click on Remote HQ Function -(CY/KM/P)
Preview POS report error: Access denied! Please tick Access Backend at POS User Maintenance first -(CK/KM/P)
Item balance quantity for outlet is different from HQ -(CY/KM/P)
POS Posting error - ‘Cash Payment Method is not set’ -(CY/KM/P)
Unable to dril down source document – Invalid Column Name -(Mic/KM/P)
Hold Bill Document Number is invalid -(Far/KM/P)
Pos Posting error - Duplicate Cash Book Entry No. -(Far/KM/P)
Unable to print all items in a receipt -(Far/KM/P)
Login Error - Unknown SQL Exception (Number = 207, Message=Invalid column name ‘ReturnQty’. Invalid column name ‘ReturnQty’.) -(Mic/KM/P)
Save new transaction error- There is a Discount applied to multiple type of taxtype -(EL/KM/P)
Edit Pos transaction error - Line printer, cannot set discount on this line -(HY/KM/P)
Edit Pos transaction error - The value of column LastModifiedUserID in table Pos does not exist in its master file -(LS/KM/P)
Pos Transaction error – Nullable object must have a value -(Jul/LS/P)

Others

Pos couldn't print Xtra Report -(Azi/KM/P)
Unable to key in decimal places for bonus point payment -(HY/KM/P)
Item numbering not appeared in POS receipt -(SW/CY/KM/P)
Unable to find POS Posting tab under Location Maintenance -(Mic/KM/P)
Minimum Selling price issue -(CY/KM/P)
Unable to find Open Backend button in POS front end login screen -(CK/KM/P)
Member details not updated -(CK/LS/P)
System always prompts to choose Sales Order or Cash Sale -(JS/LS/P)
Item price book not sync to outlet -(Azi/LS/P)
Unable to find document type of POS in Price History Settings -(Che/LS/P)
Set default Pos receipt -(SH/J/P)
Optical POS outlet prompt error during check connectivity -(CK/JK/P)
Reprint Last Receipt always prompt to choose report -(SH/JK/P)
License can't update to POS Dongle -(SH/JK/P)
Stock Group account missing -(SH/JK/P)
Fiscal Year issue when change item UOM -(SH/JK/P)

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AutoCount Accounting 2.0 & 2.1

AutoCount Accounting 1.8 / 1.9

AutoCount Payroll

AutoCount POS

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AutoCount Accounting Plug-In Documentations

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@@ Line 1: / Line 1: @@
-{{NavigateForUser}}
 ==Sync Issue==
@@ Line 13: / Line 12: @@
 #[[Pos:POS Auto Sync Service can’t be stopped - Stoppending|POS Auto Sync Service can’t be stopped - Stoppending]] -(CY/KM/P)
 #[[Pos:Sync Error - “Please make sure Apos Sync Client firewall port is open and service is started”|Sync Error - “Please make sure Apos Sync Client firewall port is open and service is started”]] -(KS/KM/P)
+#[[Pos:Sync Error - Missing source record for Member ‘’  “. Last error key. Member. ChangeType: l, Key1:|Sync Error - Missing source record for Member ‘’  “. Last error key. Member. ChangeType: l, Key1:]] -(KS/KM/P)
+#[[Pos:Sync process stuck at Get All Change Log|Sync process stuck at Get All Change Log]] -(KS/KM/P)
+#[[Pos: Pos sync error - Method not found: ‘Void BCE.AutoCount.MainEntry…|Pos sync error - Method not found: ‘Void BCE.AutoCount.MainEntry…]] -(SW/KM/P)
+#[[Pos: Sync error - The value of column Location in table does not exist in its master file|Sync error - The value of column Location in table does not exist in its master file]] -(JS/KM/P)
+#[[Pos: Sync error - Unknown Sql Exception…SQL Server detected a logical consistency-based I/O error|Sync error- Unknown Sql Exception…SQL Server detected a logical consistency-based I/O error]] -(Mic/KM/P)
+#[[Pos: Sync Error – Missing Source record for member xxxxxx|Sync Error – Missing Source record for member xxxxxx]] -(KS/KM/P)
+#[[Pos: Sync Error – Pos Sync stuck at 83%|Sync Error – Pos Sync stuck at 83%]] -(EL/KM/P)
+#[[Pos: Sync Error - LoadModuleLicense fails. (Result = RemoteUSBKeyNotFoundError)|Sync Error - LoadModuleLicense fails. (Result = RemoteUSBKeyNotFoundError)]] -(Ais/LS/P)
+#[[Pos: Sync Error - You should login to the system in order to access the function|Sync Error - You should login to the system in order to access the function]] -(Mic/LS/P)
+#[[Pos: Sync Error - The directory name is invalid|Sync Error - The directory name is invalid]]
+#[[Pos: Sync Error - Unknown Sql Exception Internal Query Processor Error |Sync Error - Unknown Sql Exception Internal Query Processor Error ]]
+#[[Pos: Sync Error - Concurrency violation|Sync Error - Concurrency violation]]
+#[[Pos: Sync Error - Unable to Open Autocount POS Sync|Sync Error - Unable to Open Autocount POS Sync]]
+#[[Pos: Sync Error - You should login to the system in order to access the function|Sync Error - You should login to the system in order to access the function]]
 ==Promotion/Price Plan==
 #[[Pos:Unit Price not follow Member Price Plan|Unit Price not follow Member Price Plan]] -(Mei/KM/P)
+#[[Pos: Unable to delete commission from commission maintenance|Unable to delete commission from commission maintenance]] -(Azi/KM/P)
 ==Pos Error==
@@ Line 24: / Line 38: @@
 #[[Pos: Pos posting error - No payment records found|Pos posting error - No payment records found]] -(KS/KM/P)
 #[[Pos: Close Counter Error - “There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.”|Close Counter Error - “There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.”]] -(Azi/KM/P)
+#[[Pos: Error message ‘Please configure HQ Database information first’ prompted when click on Remote HQ Function|Error message ‘Please configure HQ Database information first’ prompted when click on Remote HQ Function]] -(CY/KM/P)
+#[[Pos: Preview POS report error: Access denied! Please tick Access Backend at POS User Maintenance first|Preview POS report error: Access denied! Please tick Access Backend at POS User Maintenance first]] -(CK/KM/P)
+#[[Pos: Item balance quantity for outlet is different from HQ|Item balance quantity for outlet is different from HQ]] -(CY/KM/P)
+#[[Pos: POS Posting error - ‘Cash Payment Method is not set’ |POS Posting error - ‘Cash Payment Method is not set’ ]] -(CY/KM/P)
+#[[Pos: Unable to dril down source document – Invalid Column Name|Unable to dril down source document – Invalid Column Name ]] -(Mic/KM/P)
+#[[Pos: Hold Bill Document Number is invalid|Hold Bill Document Number is invalid ]] -(Far/KM/P)
+#[[Pos: Pos Posting error - Duplicate Cash Book Entry No.|Pos Posting error - Duplicate Cash Book Entry No. ]] -(Far/KM/P)
+#[[Pos: Unable to print all items in a receipt|Unable to print all items in a receipt]] -(Far/KM/P)
+#[[Pos: Login Error - Unknown SQL Exception (Number = 207, Message=Invalid column name ‘ReturnQty’. Invalid column name ‘ReturnQty’.)|Login Error - Unknown SQL Exception (Number = 207, Message=Invalid column name ‘ReturnQty’. Invalid column name ‘ReturnQty’.)]] -(Mic/KM/P)
+#[[Pos: Save new transaction error- There is a Discount applied to multiple type of taxtype |Save new transaction error- There is a Discount applied to multiple type of taxtype ]] -(EL/KM/P)
+#[[Pos: Edit Pos transaction error -  Line printer, cannot set discount on this line|Edit Pos transaction error -  Line printer, cannot set discount on this line]] -(HY/KM/P)
+#[[Pos : Edit Pos transaction error - The value of column LastModifiedUserID in table Pos does not exist in its master file|Edit Pos transaction error - The value of column LastModifiedUserID in table Pos does not exist in its master file]] -(LS/KM/P)
+#[[Pos: Pos Transaction error – Nullable object must have a value|Pos Transaction error – Nullable object must have a value]] -(Jul/LS/P)
 ==Others==
@@ Line 30: / Line 57: @@
 #[[Pos: Unable to key in decimal places for bonus point payment |Unable to key in decimal places for bonus point payment ]] -(HY/KM/P)
 #[[Pos:Item numbering not appeared in POS receipt|Item numbering not appeared in POS receipt]] -(SW/CY/KM/P)
+#[[Pos: Unable to find POS Posting tab under Location Maintenance|Unable to find POS Posting tab under Location Maintenance]] -(Mic/KM/P)
+#[[Pos: Minimum Selling price issue|Minimum Selling price issue]] -(CY/KM/P)
+#[[Pos: Unable to find Open Backend button in POS front end login screen|Unable to find Open Backend button in POS front end login screen]] -(CK/KM/P)
+#[[Pos: Member details not updated|Member details not updated]] -(CK/LS/P)
+#[[Pos: System always prompts to choose Sales Order or Cash Sale|System always prompts to choose Sales Order or Cash Sale]] -(JS/LS/P)
+#[[Pos: Item price book not sync to outlet|Item price book not sync to outlet]] -(Azi/LS/P)
+#[[Pos: Unable to find document type of POS in Price History Settings|Unable to find document type of POS in Price History Settings]] -(Che/LS/P)
+#[[Pos: Set default Pos receipt|Set default Pos receipt]] -(SH/J/P)
+#[[Pos: Optical POS outlet prompt error during check connectivity|Optical POS outlet prompt error during check connectivity]] -(CK/JK/P)
+#[[Pos: Reprint Last Receipt always prompt to choose report|Reprint Last Receipt always prompt to choose report]] -(SH/JK/P)
+#[[Pos: License can't update to POS Dongle|License can't update to POS Dongle]] -(SH/JK/P)
+#[[Pos: Stock Group account missing|Stock Group account missing]] -(SH/JK/P)
+#[[Pos: Fiscal Year issue when change item UOM|Fiscal Year issue when change item UOM]] -(SH/JK/P)
+{{NavigateForUser}}