Category:AutoCount Accounting 1.8:FAQTroubleshoot
AutoCount Accounting 2.0 & 2.1
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AutoCount Accounting 1.8 / 1.9
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AutoCount Payroll
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AutoCount POS
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AutoCount On The Go
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AutoCount Accounting Plug-In Documentations
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GL
- Error Message Journal entry not balance by project or department -(SW/KM/P)
- No account description shown in Profit & Loss Statement -(SW/KM/P)
- Can't choose different PV/OR numbering format during create new PV/OR -(HY/KM/P)
- Bank Account not appeared in Bank Reconciliation -(P/KM)
- Taxation Account is not shown in P&L Statement -(SW/KM/P)
- ARCN didn’t specify project no., but project no. appears in ledger report? -(Ju/CY/KM/P)
- Can't create or move sub account under fixed asset account -(Jul/KM/P)
- Different amount shown when drill down to the sub account -(JS/Jes/KM/P)
AR/AP
- Aging Report - The value of Total is not Shown -(JS/KM/P)
- You are not allowed to edit documents from other source. -(Jul/KM/P)
- Can't Save ARAP Contra? -(SW/KM/P)
- Can't select Project No. in AP Invoice Entry? -(LS/KM/P)
- Can't save past AR Invoice? -(KM/P)
- AR Payment in local currency but prompted for Gain/Loss setting -(Ell/KM/P)
- Report Design – dragged field not shown in PV -(SW/KM/P)
- Contra Entry not allowed for different currencies -(Jul/KM/P)
- Unable to edit currency exchange rate in AP Invoice -(LS/KM/P)
- Year End error - ARCN record not found -(CK/KM/P)
- Can't edit A/R Payment after added exception -(Jac/CY/KM/P)
Stock
- Why I couldn't delete Item Code? -(KM/P)
- I can’t find More Stock Maintenance on Stock menu -(LS/KM/P)
- Duplicated opening balance for a serial number? -(KM/P)
- Can’t view item image at client pc -(Mic/KM/P)
- In July Stock Aging Report, stock quantity is "zero" but the cost value is not "0.00"? -(JS/CY/KM/P)
- System still deduct stock after 'Post To Stock' access rights was removed -(LS/KM/P)
- Can I use stock write to write off the damaged goods for FIFO Costing Method? -(LS/KM/P)
Sales
- Rounding Adjustment Account is empty -(HY/KM/P)
- Unable to save an entry/document with GST adjustment -(EL/KM/P)
- “Credit Sales” button is disabled in Cash Sales -(Mei/KM/P/KM)
- Show Instant Info- Price History is empty -(MIC/KM/P)
- Can't change rounding method for invoice -(JS/KM/P)
- Unable to select stock code in Monthly Sales Analysis report -(Jul/CY/KM/P)
- Save Invoice error - 'Invalid account no' -(SW/KM/P)
- Invoice grid listing is not displayed? -(Jul/KM/P)
- Can't change the price of invoice that was transferred from DO -(P/P)
- Item selling price does not follow the setting in Item Price Book -(LS/KM/P)
Purchase
GST
- Already knocked off, but still show as GST on Payment Unapplied Amount -(/P)
- Error Message "Tax Type must be selected" -(KM/P)
- GST03 – Tax amount appears in Others (Lain-lain) column -(Jes/KM/P)
- Cannot select tax code for past document -(Mei/KM/P)
- Gift Rule - Sales Account is empty or invalid -(Jes/KM/P)
- GST- set GST Date for past invoice -(Jes/KM/P)
- GST - “Error on GST On Realized Gain Loss: Tax Type IES not found” -(Ell/KM/P)
- Supplier tax registration number not shown in GAF Viewer -(HY/KM/P)
Prompted Message
- Unable to Save a New Payment Voucher -(SW/KM/P)
- Sorry you have exceeded 500 transaction limit? -(PT/P)
- Restore Error - SQL Server cannot process this media family (SW/KM/P)
- Backup Error..Cannot open backup device -(HY/KM/P)
- Backup Error "The database is larger than 2GB.You only can use WinRAR as compression method" -(KM/P)
- Delete user - error message prompted -(CK/KM/P)
- Consolidate Financial Report – cannot set column “LiveDBDatabaseName” -(Eve/KM/P)
- Backup error - File is not a valid archive. I/O error occur? -(JS/KM/P)
- Can't change rounding method for Invoice? -(JS/KM/P)
- Attach account book error-Unknown Sql Exception, The database ‘AED_TEST’ cannot be opened because it is version 706. -(JS/CY/KM/P)
- Backup error: “Backup Failed. Database Error found. There was no endpoint listening at...” -(CY/KM/P)
- Backup error- Database msdb cannot be opened -(CK/KM/P)
- Login Message - "Fail to check database exist in Scheduled Backup"...There was no endpoint listening at... -(CK/CY/KM/P)
- Unable to attach suspected or corrupted database -(P/CK/CY/KM/P)
Login Issue
- The server was not found or was not accessible -(KM/P)
- Your database version is later than supported database -(P/P)
- The Network Name cannot be Found -(JS/P)
SQL
- Cannot open database A893478? -(P/P)
- Cannot open database “AED_XXX”… -(P/P)
- Forgot SA password ? -(KM/P)
- Upgrade error: SQL Server Service Broker is not enabled -(HY/P)
- Upgrade error: View Server State permission was denied -(JT/P)
- SQL Log Files keep on Growing -(JT/P)
- SQL Server installation error: “Fusion ATL” rule failed -(KS/KM/P)
- SQL Installation Error - is not a valid argument or you do not have permission -(HY/KM/P)
- SQL Server Configuration Manager-cannot connect to WMI provider -(CY/KM/P)
Other
- Report exported to Excel, some details missing -(LS/KM/P)
- Print Cash Transaction Listing - unable to select Voucher Type -(LS/KM/P)
- Installation Error "An error occurred during the installation of assembly" -(CY/P)
- Installation Error "Unable to extract msi file to temporary file" -(Azi/KM/P)
- Installation Error .Net Framework 4 (HRESULT 0xc8000222) -(KM/P)
- Report Design - Rich Text did not show properly -(P/P)
- Permanent license becomes Trial license -(Mic/KM/P)
- Further Description shows unwanted empty rows -(P/P)
- No result when inquiry Activity Stream -(JS/CY/KM/P)
- Mouse wheel is not functioning with the drop-down list in AutoCount System -(HY/KM/P)
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