Category:AutoCount Cloud Payroll: FAQ Application
Subscription Portal
- What is Self Care Payment Method -(JS/LS/P)
- How to delete a Company file in AutoCount Cloud Payroll ? -(CO/Azi/P)
- Where to get the invoice when you login payroll.autocountcloud.com? -(CO/Azi/P)
- Why is my company appeared in Subscription listing, but not in Company listing? -(Azi/P)
- How to change subscription package? -(CO/Azi/P)
- How to change subscription name? -(Ais/Azi/P)
- How to delete subscription? -(CO/Azi/P)
- How to pay invoice at subscription portal? -(CO/Azi/P)
- Where to maintain Payer Info during make payment? -(CO/Azi/P)
- How to pay invoice by select prefer payment type? -(CO/Azi/P)
- How to make payment by select corporate bank account? -(CO/Azi/P)
- How to create subscription in new subscription portal? -(CO/Azi/P)
- How to create company in new subscription portal? -(CO/Azi/P)
- Where to add billing party at AC Payroll webpage? -(CO/Azi/P)
- Where can I add billing party at subscription portal? -(CO/Azi/P)
- How to set up auto payment in Auto Count Portal? -(CO/Azi/P)
- How to Purchase a New Plan / Create New Subscription? -(Win/Azi/P)
- How Existing User from Monthly (Post-paid) Package Change to Pre-paid Plan? -(Win/Azi/P)
- How New Billing Affect Existing Yearly Package User? -(Win/Azi/P)
- How Existing Yearly Package User Make Payment If Subscription Expired? -(Win/Azi/P)
- Can I Purchase the New Plan Within Free Trial Period? -(Win/Azi/P)
- Can I Change Billing Day? -(Win/Azi/P)
- Can I amend (upgrade or downgrade) the payroll, e-Leave & e-Claim, e-Attendance headcounts? -(Win/Azi/P)
- How to generate a proforma invoice -(WK/Azi/P)
- How to void proforma invoice -(WK/Azi/P)
Dashboard / Employee Self Service / My Calendar
- Can I set reminder/ to do list in my calendar? -(CO/Azi/P)
- Preview other employees on leave at My Calendar -(CO/Azi/P)
- How to send announcement to employee? -(Ais/Azi/P)
- How to set To-Do List at Dashboard? -(CO/Azi/P)
- How to let employee download EA form by their own? -(CO/Azi/P)
- Profile : How to change profile user name? -(CO/Azi/P)
Payroll
- How to set all employees contribute to HRDF? -(Ais/Azi/P)
- What is the purpose of Employment History in Employee Maintenance? -(Ais/Azi/P)
- Where to download LHDN Audit Files? -(CO/Azi/P)
- Where to key in past employment entry -(Ais/Az/P)
- Where to upload employee photo - (Ais/Az/P)
- How to edit EPF, SOCSO, EIS & Tax Amount -(Azi/P)
- Can the company pay salary to multiple bank accounts of an employee? -(Azi/P)
- What is the function of reset button? -(CO/Azi/P)
- What is the function of Save & Recalculate All? -(CO/Azi/P)
- How to create payroll process? -(CO/Azi/P)
- What is the difference between Previous Employment Entry and Year To Date Payroll Transaction? -(Ais/Azi/P)
- How to change period in Adhoc Payroll Items? -(CO/Azi/P)
- How to invite employee and how can an employee access cloud payroll? -(Azi/P)
- My employee has high salary, why Process Payroll shows zero PCB amount? -(Ais/Azi/P)
- Where to key in PCB & CP38 receipt details? -(Ais/Azi/P)
- I have few payroll processors this month, how to generate bank payment file separately, for example payroll and bonus? -(Ais/Azi/P)
- How to change EPF rate for employee? -(CO/Azi/P)
- Where to put individual remark for employee in payroll process? -(Ais/Azi/P)
- How to set number of tax deductible child and deductible child relief point? -(CO/Azi/P)
- How to set employee resign date? -(Azi/P)
- How does the system calculate prorate salary for those employees who join in middle of the month? -(CO/P)
- Where to click reset button in payroll process 2.0? -(CO/Azi/P)
- Where to download the SOCSO + EIS text file in AC Cloud Payroll? -(CO/Azi/P)
Benefits in Kind
- What is Benefit in Kind (BIK)?
- How to determine the Value of BIK?
- Example provided – for Motorcar
- Additional Info for Prescribed Value Method
- What is the Tax Exemption on BIK Received by an Employee?
- APPENDIX 1 - PRESCRIBED AVERAGE LIFE SPAN OF VARIOUS ASSETS PROVIDED BY EMPLOYERS TO EMPLOYEE
- APPENDIX 2 - (a) The Prescribed Value of Motorcar and Its Related Benefits
- APPENDIX 2 - (b) Prescribed Value of Household Furnishing, Apparatus and Appliances
- APPENDIX 2 - (c) Prescribed Value of Other Benefits
Leave / e-Leave
- How to enable E-leave module? -(Ais/Azi/P)
- How to maintain Carry Forward Leave using Excel template -(Azi/P)
- How to maintain Carry Forward Leave without using Excel template -(CO/Azi/P)
- How to check leave approval STATUS by subscriber? -(CO/Azi/P)
- How can employee user cancel leave application? -(Ais/Azi/P)
- How to deduct leave using leave entry (New UI)? -(CO/Azi/P)
- How to add leave credit (New UI)? -(CO/Azi/P)
- What is the meaning of Append Employee's Entitled Leave in Leave Entry page? -(Ais/Azi/P)
- What is the meaning of icon next to Select Employee at Leave Entry? -(CO/Azi/P)
- How to apply leave using ESS? -(CO/Azi/P)
- How to apply leave using mobile apps - AC Payroll? -(CO/Azi/P)
- What is the purpose of Gender in Leave Type Maintenance? -(CO/Azi/P)
- What is the function of CF column at Leave Cutoff in Leave Closing? -(Azi/P)
- What is the function of Encashment column at leave cutoff in Year End Process? -(Azi/P)
- How to set leave entitlement? -(CO/Azi/P)
- How to make it compulsory to submit attachment for leave application? -(CO/Azi/P)
- Can an admin user help to confirm leave on behalf of Approver? -(Ais/Azi/P)
- How to cancel leave application by payroll user? -(CO/Azi/P)
- How to cancel leave application by employee? -(CO/Azi/P)
- Is there any expiry date for Carry Forward (CF) leave? Or any setting to set the expiry date? -(Azi/P)
- How to change the leave entitlement for Maternity Leave from 60 days to 98 days in Auto Count Cloud Payroll? -(CO/Azi/P)
- How to create new leave type- Paternity Leave in Auto Count Cloud Payroll? -(CO/Azi/P)
- How to create/change the leave entitlement for Paternity Leave in Auto Count Cloud Payroll? -(CO/Azi/P)
- How to disallow leave application when leave balance is zero -(Azi/P)
- How to change unpaid leave daily rate formula? -(Win/Azi/P)
- How to remove the parent leave setting for hospitalization leave? -(Win/Azi/P)
- How to submit attachment by employees after the leave has been approved? -(CO/Azi/P)
- How to upload attachment when using leave entry to add leave? -(CO/Azi/P)
Claim / e-Claim
- How to enable E-claim module? -(Ais/Azi/P)
- How to change the e-Claim type without change the Default settings? -(Azi/P)
- How to check claim approval STATUS by subscriber? -(CO/Azi/P)
- What is the meaning of Limited in Claim Type Maintenance? -(CO/Azi/P)
- How to set default Payroll Type for eClaim? -(Ais/Azi/P)
- What is the function of Claim Cutoff page in Year End Process -(Ais/Azi/P)
- How to submit claim using ESS? -(CO/Azi/P)
- How to submit claim using mobile apps- AC Payroll (e-Claim)? -(CO/Azi/P)
- What is the 'small blue man' icon meaning in pending request at moble apps-AC Payroll? -(CO/Azi/P)
- How to set formula in claim type example for mileage? -(Ais/Azi/P)
- How can a Payroll User reject/cancel approved e-Claim? -(CO/Azi/P)
Time Attendance
- How to enable Time Attendance module? -(Ais/Azi/P)
- Where to check if employee is clocking by using method Geolocation, Bluetooth or Wifi? -(Ais/Azi/P)
- How to auto calculate daily rate worker’s salary with USING time attendance excel import? -(CO/Azi/P)
- How to submit Overtime Request (Time Attendance) using mobile apps- AC Payroll? -(CO/Azi/P)
- How to submit schedule request using mobile apps ? -(CO/Azi/P)
- How to submit schedule request using ESS? -(CO/Azi/P)
- How to change assigned shift schedule? -(Ais/Azi/P)
- How to create shift maintenance? -(CO/Azi/P)
- How to create rule maintenance? -(CO/Azi/P)
- How to set shift schedule? -(CO/Azi/P)
- How to get WiFi SSID and BSSID using PC or Laptop for rule maintenance setting? -(CO/Azi/P)
- How to get WiFi SSID and BSSID using AC Payroll app for rule maintenance setting? -(CO/Azi/P)
- How to clock in using mobile apps- AC Payroll? -(CO/Azi/P)
- How to change clock in/out method in AC Payroll apps? -(CO/Azi/P)
- How to set up face recognition feature for clock in? -(CO/Azi/P)
- How to change past date shift schedule? -(Ais/Azi/P)
- How to set default rule? -(Ais/Azi/P)
- How to set-up Bluetooth clocking method? -(CO/Azi/P)
- How to submit overtime request using ESS? -(CO/Azi/P)
- Review Shift Maintenance & Calendar Setting -(Win/Azi/P)
Administration (User Setting / Access Right)
- Where to check user maintenance at new url? -(Ais/Azi/P)
- How can I remove the created user from User Maintenance -(Ais/Azi/P)
- How to invite PAYROLL USER ? -(Ais/Azi/P)
- How to check company audit trail? -(Ais/Azi/P)
- How to change User Type setting? -(Ais/Azi/P)
- Where to get invoice and excel details in AC Cloud Payroll website? -(CO/Azi/P)
Tools
- How to add additional Public Holiday that is not provided by system in the calendar setting. -(Ais/Azi/P)
- How to set a new calendar year? -(Ais/Azi/P)
- How to share a document to employees? -(Ais/Azi/P)
- How to set Default Payslip format -(Azi/P)
- Where to maintain company logo? -(Ais/Azi/P)
- Leave Calculation Method -(P)
- How to create new EPF rate? -(CO/Azi/P)
- How to set Approval Setting by Organization Chart? -(CO/Azi/P)
- How to set half day rest day on Saturday? -(CO/Azi/P)
- How to set rest day on alternate Saturdays? -(CO/Azi/P)
- Approval by Organization Chart: How to change employee approver? -(CO/Azi/P)
- How to set Approval by Department? -(CO/Azi/P)
- Differences between Flat Approval and Sequential Approval -(CO/Azi/P)
- Differences between Approval by Department and Approval by Hierarchy -(CO/Azi/P)
- How to auto calculate daily rate worker’s salary WITHOUT USING time attendance excel import? -(CO/Azi/P)
- Is the Leave Cutoff Day in the company profile setting related to Leave Cut Off Date field when process new payroll? -(Ais/Azi/P)
- What is the purpose of EA Assistant in Year End Process? -(CO/Azi/P)
- How to do Year End Process? -(Azi/P)
- How to set HRDF contribution rate? -(Azi/P)
- What is the function of commit button in Year End Process? -(CO/Azi/P)
- How to change employee code format? -(Azi/P)
- How to upload employee information using Excel import? -(CO/Azi/P)
- How to upload Year-to-Date payroll transaction? -(CO/Azi/P)
- What is the use of Overtime Request Setting in company profile? -(CO/Azi/P)
- Where to setup unpaid leave daily rate calculation? -(CO/Azi/P)
- Where to setup paid leave daily rate calculation? -(CO/Azi/P)
- What is the function of Leave Closing and Claim Closing? -(CO/Azi/P)
- How to change leave roundups? -(WK/Azi/P)
Reports
- Where to print EA form and where to export the CP8D text file -(CO/Azi/P)
- How to change the Name of Officer in EA form -(Ais/Azi/P)
- How to design report to sort by employee name -(Ais/Azi/P)
- How can I copy my Payroll report from one company to another company -(Azi/P)
- Can AutoCount Cloud Payroll print Borang E? -(Azi/P)
- Where can I customize or design my Payroll Reports / Payslip? -(Azi/P)
- Can I insert watermark onto payslip -(Azi/P)
- How to show main department in payroll summary report? -(CO/Azi/P)
- How to hide employee name in payroll summary report? -(CO/Azi/P)
- How to preview comparison Payroll Report for this month vs last month? -(Azi/P)
- How to generate EA form for resigned employees? -(Azi/P)
- How to design subreport in payslip -(Ais/Azi/P)
- How to delete subreport? -(Ais/Azi/P)
- How to include inactive staff in report? -(Ais/Azi/P)
- How to add company logo on payslip? -(Ais/Azi/P)
- I have few payroll processors this month, how to preview payslip separately, for example payroll and bonus? -(Ais/Azi/P)
- How to delete unwanted user report format in Cloud Payroll -(Ais/Azi/P)
- How to sort payroll summary report by branches? -(CO/Azi/P)
- How to design Payslip to show remark maintained during Payroll Process? -(Ais/Azi/P)
- Where to put note in Payslip? -(Ais/Azi/P)
- How to download claim attachment file in claim request report? -(CO/Azi/P)
- How to download main claim attachment file in claim request report? -(CO/Azi/P)
- How to download leave attachment file in leave details report? -(CO/Azi/P)
- How to preview report filtered by selected fields and shows only non-zero amount? -(Azi/P)
- How to export report to pdf with display Chinese wording? -(Win/Azi/P)
- To show duplicate apply reason in below leave report. -(Win/Azi/P)
Loan
- How to create loan for employee? -(CO/Azi/P)
- How to cancel or delete cash repayment in Loan? -(CO/Azi/P)
- How to suspend Loan? -(Ais/Azi/P)
- How to resume suspended Loan? -(Ais/Azi/P)
Health
- What is the function of Employee List button in Health Record Transaction? -(Ais/Azi/P)
- Where to see records for Health Declaration? -(Ais/Azi/P)
- How to set Daily Health Declaration? -(Ais/Azi/P)
Formula
- How to set the exceeded Overtime hour transfer to allowance using fixed rate per hour? -(Ais/Azi/P)
- How to set lateness formula in deduction? -(CO/Azi/P)
- Formula: Use of IF ELSE on Allowance -(CO/Azi/P)
- Formula: How to set up formula for Baitulmal deduction? -(CO/Azi/P)
- Formula: How to set lateness formula using IF ELSE function in deduction? -(Ais/Azi/P)
- How to make Overtime rate rounding to two decimal point? -(CO/Azi/P)
API Maintenance
- Where to set up API Maintenance for AutoCount Accounting and Migration Tool? -(CO/Azi/P)
- How to create API key for Open API in AutoCount Cloud Payroll -(Win/Azi/P)
- How to Use AutoCount Cloud Payroll Open API? -(Win/Azi/P)
Others
- How to reset Cloud Payroll password -(Azi/P)
- How to change profile name -(Ais/Azi/P)
- What is the function of Feedback in AC Cloud Payroll Phone Application? -(Ais/Azi/P)
- AutoCount Cloud Payroll- Listing of supported Bank Payment Files -(CO & Winnie/P)
- How the system will include Absent & Unpaid Leave in payroll process -(Winnie/P)
Migration
- User Guide for Payroll Posting to Cloud Accounting -(Win/Azi/P)
- Payroll Posting Plug-In (to OnPremise Accounting) -(Jes/Azi/P)
AutoCount Accounting 1.8 / 1.9
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AutoCount Payroll
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AutoCount POS
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AutoCount On The Go
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AutoCount Accounting Plug-In Documentations
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