Category:AutoCount Cloud Payroll: FAQ Application

New Function

1. Auto Count HRMS - User Guide for Updating Billing Party Information for e-Invoice -(CO)
2. Auto Count HRMS - User Guide for Increment -(CO)
3. Auto Count HRMS - User Guide for Auto Include SOCSO & EIS Amount for Tax Relief -(CO)
4. Auto Count HRMS - Additional Custom Fields in Allowance & Deduction for EA Form -(CO)
5. Auto Count HRMS - Things to take note when upload CP22/CP22A Text File and How to upload it? -(CO)

Subscription Portal

1. What is Self Care Payment Method -(JS/LS/P)
2. How to delete a Company file in AutoCount Cloud Payroll ? -(CO/Azi/P)
3. Where to get the invoice when login payroll.autocountcloud.com? -(Azi/P)
4. Why is my company appeared in Subscription listing, but not in Company listing? -(Azi/P)
5. How to change subscription package? -(CO/Azi/P)
6. How to change subscription name? -(CO/Azi/P)
7. How to delete subscription? -(CO/Azi/P)
8. How to pay invoice at subscription portal? -(CO/Azi/P)
9. Where to maintain Payer Info during make payment? -(CO/Azi/P)
10. How to pay invoice by select prefer payment type? -(CO/Azi/P)
11. How to make payment by select corporate bank account? -(CO/Azi/P)
12. How to create subscription in new subscription portal? -(CO/Azi/P)
13. How to create company in new subscription portal? -(CO/Azi/P)
14. Where to add billing party at AC Payroll webpage? -(CO/Azi/P)
15. Where can I add billing party at subscription portal? -(CO/Azi/P)
16. How to set up auto payment in Auto Count Portal? -(CO/Azi/P)
17. How to Purchase a New Plan / Create New Subscription? -(Win/Azi/P)
18. How Existing User from Monthly (Post-paid) Package Change to Pre-paid Plan? -(Win/Azi/P)
19. How New Billing Affect Existing Yearly Package User? -(Win/Azi/P)
20. How Existing Yearly Package User Make Payment If Subscription Expired? -(Win/Azi/P)
21. Can I Purchase the New Plan Within Free Trial Period? -(Win/Azi/P)
22. Can I Change Billing Day? -(Win/Azi/P)
23. Can I amend (upgrade or downgrade) the payroll, e-Leave & e-Claim, e-Attendance headcounts? -(Win/Azi/P)
24. How to generate a proforma invoice -(WK/Azi/P)
25. How to void proforma invoice -(WK/Azi/P)
26. How to move subscription to another email address (subscriber)? -(Azi/P)
27. How to move a company to another subscription? -(Azi/P)
28. How to generate a proforma invoice (for renewal Subscription)? -(WK/Azi/P)

Dashboard / Employee Self Service / My Calendar

1. Can I set reminder/ to do list in my calendar? -(CO/Azi/P)
2. Preview other employees on leave at My Calendar -(CO/Azi/P)
3. How to send announcement to employee? -(Ais/Azi/P)
4. How to set To-Do List at Dashboard? -(CO/Azi/P)
5. How to let employee download EA form by their own? -(CO/Azi/P)
6. Profile : How to change profile user name? -(CO/Azi/P)

Payroll

1. How to set all employees contribute to HRDF? -(Ais/Azi/P)
2. What is the purpose of Employment History in Employee Maintenance? -(Ais/Azi/P)
3. Where to download LHDN Audit Files? -(CO/Azi/P)
4. Where to key in past employment entry -(Ais/Az/P)
5. Where to upload employee photo - (Ais/Az/P)
6. How to edit EPF, SOCSO, EIS & Tax Amount -(Azi/P)
7. Can the company pay salary to multiple bank accounts of an employee? -(Azi/P)
8. What is the function of reset button? -(CO/Azi/P)
9. What is the function of Save & Recalculate All? -(CO/Azi/P)
10. How to create payroll process? -(CO/Azi/P)
11. What is the difference between Previous Employment Entry and Year To Date Payroll Transaction? -(Ais/Azi/P)
12. How to change period in Adhoc Payroll Items? -(CO/Azi/P)
13. How to invite employee and how can an employee access cloud payroll? -(Azi/P)
14. My employee has high salary, why Process Payroll shows zero PCB amount? -(Ais/Azi/P)
15. Where to key in PCB & CP38 receipt details? -(Ais/Azi/P)
16. I have few payroll processors this month, how to generate bank payment file separately, for example payroll and bonus? -(Ais/Azi/P)
17. How to change EPF rate for employee? -(CO/Azi/P)
18. Where to put individual remark for employee in payroll process? -(Ais/Azi/P)
19. How to set number of tax deductible child and deductible child relief point? -(CO/Azi/P)
20. How to set employee resign date? -(Azi/P)
21. How does the system calculate prorate salary for those employees who join in middle of the month? -(CO/P)
22. Where to click reset button in payroll process 2.0? -(CO/Azi/P)
23. Where to download the SOCSO + EIS text file in AC Cloud Payroll? -(CO/Azi/P)
24. How to set monthly recurring allowances? -(WK/Azi/P)
25. How to set default overtime formula for an employee? -(Ko/Azi/P)
26. How to set payment of salary twice a month? -(Ko/Azi/P)
27. How to add the statutory info for the employee - (Ko/Azi/P)
28. How to send payslip via AC Payroll App / Email - (WK/Azi/P)
29. Where to assign Calendar for employees/yourself? - (Art/Azi/P)
30. How to set Working Permit Expiry/Contract Expiry for non-permanent Workers? - (Art/Azi/P)
31. How to set if an employee is contributing to HRDF ? - (Ko/Azi/P)
32. How to set EPF SOCSO EIS Borne by employer - (WK/Azi/P)
33. How to add attachment for employee? - (Kon/Azi/P)

Benefits in Kind

1. What is Benefit in Kind (BIK)?
2. How to determine the Value of BIK?
3. Example provided – for Motorcar
4. Additional Info for Prescribed Value Method
5. What is the Tax Exemption on BIK Received by an Employee?
6. APPENDIX 1 - PRESCRIBED AVERAGE LIFE SPAN OF VARIOUS ASSETS PROVIDED BY EMPLOYERS TO EMPLOYEE
7. APPENDIX 2 - (a) The Prescribed Value of Motorcar and Its Related Benefits
8. APPENDIX 2 - (b) Prescribed Value of Household Furnishing, Apparatus and Appliances
9. APPENDIX 2 - (c) Prescribed Value of Other Benefits
10. Where to set BIK (Benefit-In-Kind)? -(Art/Azi/P)

Leave / e-Leave

1. How to enable E-leave module? -(Ais/Azi/P)
2. How to maintain Carry Forward Leave using Excel template -(Azi/P)
3. How to maintain Carry Forward Leave without using Excel template -(CO/Azi/P)
4. How to check leave approval STATUS by subscriber? -(CO/Azi/P)
5. How can employee user cancel leave application? -(Ais/Azi/P)
6. How to deduct leave using leave entry (New UI)? -(CO/Azi/P)
7. How to add leave credit (New UI)? -(CO/Azi/P)
8. What is the meaning of Append Employee's Entitled Leave in Leave Entry page? -(Ais/Azi/P)
9. What is the meaning of icon next to Select Employee at Leave Entry? -(CO/Azi/P)
10. How to apply leave using ESS? -(CO/Azi/P)
11. How to apply leave using mobile apps - AC Payroll? -(CO/Azi/P)
12. What is the purpose of Gender in Leave Type Maintenance? -(CO/Azi/P)
13. What is the function of CF column at Leave Cutoff in Leave Closing? -(Azi/P)
14. What is the function of Encashment column at leave cutoff in Year End Process? -(Azi/P)
15. How to set leave entitlement? -(Azi/P)
16. How to make it compulsory to submit attachment for leave application? -(CO/Azi/P)
17. Can an admin user help to confirm leave on behalf of Approver? -(Ais/Azi/P)
18. How to cancel leave application by payroll user? -(CO/Azi/P)
19. How to cancel leave application by employee? -(CO/Azi/P)
20. Is there any expiry date for Carry Forward (CF) leave? Or any setting to set the expiry date? -(Azi/P)
21. How to change the leave entitlement for Maternity Leave from 60 days to 98 days in Auto Count Cloud Payroll? -(CO/Azi/P)
22. How to create new leave type- Paternity Leave in Auto Count Cloud Payroll? -(CO/Azi/P)
23. How to create/change the leave entitlement for Paternity Leave in Auto Count Cloud Payroll? -(CO/Azi/P)
24. How to disallow leave application when leave balance is zero -(Azi/P)
25. How to change unpaid leave daily rate formula? -(Win/Azi/P)
26. How to remove the parent leave setting for hospitalization leave? -(Win/Azi/P)
27. How to submit attachment by employees after the leave has been approved? -(CO/Azi/P)
28. How to upload attachment when using leave entry to add leave? -(CO/Azi/P)
29. How to use advance notice days function in leave type? -(CO/Azi/P)
30. What is the meaning of Adjust Employee's Entitled Leave in Leave Entry page? -(CO/Azi/P)
31. How to enable leave request on public holidays or rest days -(WK/Azi/P)
32. How to deduct leave without key in the date -(Ko/Azi/P)
33. How to Recalculate Leave -(Art/Azi/P)
34. What is ‘Limit’ and ‘Entitlement Calculation Method’ in ‘Leave Type’? -(WK/Azi/P)

Claim / e-Claim

1. How to enable E-claim module? -(Ais/Azi/P)
2. How to change the e-Claim type without change the Default settings? -(Azi/P)
3. How to check claim approval STATUS by subscriber? -(Ko/Azi/P)
4. What is the meaning of Limited in Claim Type Maintenance? -(CO/Azi/P)
5. How to set default Payroll Type for eClaim? -(Ais/Azi/P)
6. What is the function of Claim Cutoff page in Year End Process -(Azi/P)
7. How to submit claim using ESS? -(CO/Azi/P)
8. How to submit claim using mobile apps- AC Payroll (e-Claim)? -(CO/Azi/P)
9. What is the 'small blue man' icon meaning in pending request at moble apps-AC Payroll? -(CO/Azi/P)
10. How to set formula in claim type example for mileage? -(Ais/Azi/P)
11. How can a Payroll User reject/cancel approved e-Claim? -(CO/Azi/P)
12. How to set claim entitlement -(Ko/Azi/P)
13. Why can’t edit the Claim Limit in Entitlement Group? -(Art/Azi/P)

Time Attendance

1. How to enable Time Attendance module? -(Ais/Azi/P)
2. Where to check if employee is clocking by using method Geolocation, Bluetooth or Wifi? -(Ais/Azi/P)
3. How to auto calculate daily rate worker’s salary with USING time attendance excel import? -(CO/Azi/P)
4. How to submit Overtime Request (Time Attendance) using mobile apps- AC Payroll? -(CO/Azi/P)
5. How to submit schedule request using mobile apps ? -(CO/Azi/P)
6. How to submit schedule request using ESS? -(CO/Azi/P)
7. How to change assigned shift schedule? -(Ais/Azi/P)
8. How to create shift maintenance? -(CO/Azi/P)
9. How to create rule maintenance? -(CO/Azi/P)
10. How to set shift schedule? -(CO/Azi/P)
11. How to get WiFi SSID and BSSID using PC or Laptop for rule maintenance setting? -(CO/Azi/P)
12. How to get WiFi SSID and BSSID using AC Payroll app for rule maintenance setting? -(CO/Azi/P)
13. How to clock in using mobile apps- AC Payroll? -(CO/Azi/P)
14. How to change clock in/out method in AC Payroll apps? -(CO/Azi/P)
15. How to set up face recognition feature for clock in? -(CO/Azi/P)
16. How to change past date shift schedule? -(Ais/Azi/P)
17. How to set default rule? -(Ais/Azi/P)
18. How to set-up Bluetooth clocking method? -(CO/Azi/P)
19. How to submit overtime request using ESS? -(CO/Azi/P)
20. Review Shift Maintenance & Calendar Setting -(Win/Azi/P)
21. How to use the early out/lateness setting in rule maintenance? -(CO/Azi/P)
22. What is the function of min/max acceptable OT hour per day in rule maintenance? -(CO/Azi/P)
23. How to import time attendance using excel file? -(Ko/Azi/P)
24. How to use the overtime rounding setting in rule maintenance -(CO/Azi/P)
25. How to use the exclude OT Calculation function in rule maintenance? -(CO/Azi/P)
26. How to view clock in / clock out location? -(WK/Azi/P)
27. How to check the note for the employee clock in -(Ko/Azi/P)
28. How to update facial recognition pictures. -(WK/Azi/P)
29. How to amend previous attendance clock in/out time? -(Ko/Azi/P)
30. User Guide for Upload Attendance Transaction Data via Excel Import -(CO/Azi)

Administration (User Setting / Access Right)

1. Where to check user maintenance at new url? -(Ais/Azi/P)
2. How can I remove the created user from User Maintenance -(Ais/Azi/P)
3. How to invite PAYROLL USER ? -(Ais/Azi/P)
4. How to check company audit trail? -(Ais/Azi/P)
5. How to change User Type setting? -(Ais/Azi/P)
6. Where to get invoice and excel details in AC Cloud Payroll website? -(CO/Azi/P)

Tools

1. How to add additional Public Holiday that is not provided by system in the calendar setting. -(Ais/Azi/P)
2. How to set a new calendar year? -(Ais/Azi/P)
3. How to share a document to employees? -(Ais/Azi/P)
4. How to set Default Payslip format -(Azi/P)
5. Where to maintain company logo? -(Ais/Azi/P)
6. Leave Calculation Method -(P)
7. How to create new EPF rate? -(CO/Azi/P)
8. How to set Approval Setting by Organization Chart? -(CO/Azi/P)
9. How to set half day rest day on Saturday? -(CO/Azi/P)
10. How to set rest day on alternate Saturdays? -(CO/Azi/P)
11. Approval by Organization Chart: How to change employee approver? -(CO/Azi/P)
12. How to set Approval by Department? -(CO/Azi/P)
13. Differences between Flat Approval and Sequential Approval -(CO/Azi/P)
14. Differences between Approval by Department and Approval by Hierarchy -(CO/Azi/P)
15. How to auto calculate daily rate worker’s salary WITHOUT USING time attendance excel import? -(CO/Azi/P)
16. Is the Leave Cutoff Day in the company profile setting related to Leave Cut Off Date field when process new payroll? -(Ais/Azi/P)
17. What is the purpose of EA Assistant in Year End Process? -(CO/Azi/P)
18. How to do Year End Process? -(Azi/P)
19. How to set HRDF contribution rate? -(Azi/P)
20. What is the function of commit button in Year End Process? -(CO/Azi/P)
21. How to change employee code format? -(Azi/P)
22. How to upload employee information using Excel import? -(CO/Azi/P)
23. How to upload Year-to-Date payroll transaction? -(CO/Azi/P)
24. What is the use of Overtime Request Setting in company profile? -(CO/Azi/P)
25. Where to setup unpaid leave daily rate calculation? -(CO/Azi/P)
26. Where to setup paid leave daily rate calculation? -(CO/Azi/P)
27. What is the function of Leave Closing and Claim Closing? -(CO/Azi/P)
28. How to change leave roundups? -(WK/Azi/P)
29. How to create a project -(WK/Azi/P)
30. How to assign a project to employee -(WK/Azi/P)
31. What is Levy and How to setup a new type -(WK/Azi/P)
32. How to manage notification settings -(WK/Azi/P)
33. How to pro-rate allowance -(WK/Azi/P)
34. Request overtime logic flow (Company Profile) -(WK/Azi/P)
35. How to change user’s access rights -(Ko/Azi/P)
36. How to set if commission, bonus and etc are contributing to EPF, sosco and tax -(Ko/Azi/P)
37. How to limit certain Users only able to view certain groups of Employees? -(Art/Azi/P)

Reports

1. Where to print EA form and where to export the CP8D text file -(CO/Azi/P)
2. How to change the Name of Officer in EA form -(Ais/Azi/P)
3. How to design report to sort by employee name -(Ais/Azi/P)
4. How can I copy my Payroll report from one company to another company -(Azi/P)
5. Can AutoCount Cloud Payroll print Borang E? -(Azi/P)
6. Where can I customize or design my Payroll Reports / Payslip? -(Azi/P)
7. Can I insert watermark onto payslip -(Azi/P)
8. How to show main department in payroll summary report? -(CO/Azi/P)
9. How to hide employee name in payroll summary report? -(CO/Azi/P)
10. How to preview comparison Payroll Report for this month vs last month? -(Azi/P)
11. How to generate EA form for resigned employees? -(Ko/Azi/P)
12. How to design subreport in payslip -(Ais/Azi/P)
13. How to delete subreport? -(Ais/Azi/P)
14. How to include inactive staff in report? -(Ais/Azi/P)
15. How to add company logo on payslip? -(Ais/Azi/P)
16. I have few payroll processors this month, how to preview payslip separately, for example payroll and bonus? -(Ais/Azi/P)
17. How to delete unwanted user report format in Cloud Payroll -(Kon/Azi/P)
18. How to sort payroll summary report by branches? -(CO/Azi/P)
19. How to design Payslip to show remark maintained during Payroll Process? -(Ais/Azi/P)
20. Where to put note in Payslip? -(Ais/Azi/P)
21. How to download claim attachment file in claim request report? -(CO/Azi/P)
22. How to download main claim attachment file in claim request report? -(CO/Azi/P)
23. How to download leave attachment file in leave details report? -(CO/Azi/P)
24. How to preview report filtered by selected fields and shows only non-zero amount? -(Azi/P)
25. How to export report to pdf with display Chinese wording? -(Win/Azi/P)
26. To show duplicate apply reason in below leave report. -(Win/Azi/P)
27. How to show duplicate claim type in claim transaction listing report? -(CO/Azi/P)
28. How to add alternating background colour row in report -(WK/Azi/P)
29. How to remove alternating colour lines in report -(WK/Azi/P)
30. How to preview payroll report by department only -(WK/Azi/P)

Loan

1. How to create loan for employee? -(CO/Azi/P)
2. How to cancel or delete cash repayment in Loan? -(CO/Azi/P)
3. How to suspend Loan? -(Ais/Azi/P)
4. How to resume suspended Loan? -(Ais/Azi/P)

Health

1. What is the function of Employee List button in Health Record Transaction? -(Ais/Azi/P)
2. Where to see records for Health Declaration? -(Ais/Azi/P)
3. How to set Daily Health Declaration? -(Ais/Azi/P)

Formula

1. How to set the exceeded Overtime hour transfer to allowance using fixed rate per hour? -(Ais/Azi/P)
2. How to set lateness formula in deduction? -(CO/Azi/P)
3. Formula: Use of IF ELSE on Allowance -(CO/Azi/P)
4. Formula: How to set up formula for Baitulmal deduction? -(CO/Azi/P)
5. Formula: How to set lateness formula using IF ELSE function in deduction? -(Ais/Azi/P)
6. How to make Overtime rate rounding to two decimal point? -(CO/Azi/P)

API Maintenance

1. Where to set up API Maintenance for AutoCount Accounting and Migration Tool? -(CO/Azi/P)
2. How to create API key for Open API in AutoCount Cloud Payroll -(Win/Azi/P)
3. How to Use AutoCount Cloud Payroll Open API? -(Win/Azi/P)

Others

1. How to reset Cloud Payroll password -(Azi/P)
2. How to change profile name -(Ais/Azi/P)
3. What is the function of Feedback in AC Cloud Payroll Phone Application? -(Ais/Azi/P)
4. AutoCount Cloud Payroll- Listing of supported Bank Payment Files -(CO)
5. How the system will include Absent & Unpaid Leave in payroll process -(Winnie/P)
6. What is the difference between SOCSO Category 1 and Category 2 -(WK/Azi/P)
7. How to set 7.5 working hours in AC Cloud Payroll? -(CO)
8. Extension of Invalidity Scheme Coverage to Foreign Workers -(CO)

Migration

1. User Guide for Payroll Posting to Cloud Accounting -(Win/Azi/P)
2. Payroll Posting Plug-In (to OnPremise Accounting) -(Jes/Azi/P)

Go to menu

AutoCount Accounting 2.0 & 2.1 AutoCount Accounting 2.0 What's New AutoCount Accounting 2.0 Help File AutoCount Accounting 2.0 FAQ (Application) AutoCount Accounting 2.0 FAQ (Troubleshoot) AutoCount Accounting 2.0 Others AutoCount Accounting 2.0 Release Note AutoCount Accounting 2.1 Release Note AutoCount Accounting 2.2 Release Note

AutoCount Accounting 1.8 / 1.9 AutoCount Accounting 1.8 FAQ (Application) AutoCount Accounting 1.8 FAQ (Troubleshoot) AutoCount Accounting 1.8 / 1.9 Release Note

AutoCount Payroll

AutoCount POS

AutoCount On The Go

AutoCount Accounting Plug-In Documentations