Category:AutoCount Accounting 2.0:FAQTroubleshoot: Difference between revisions

Stock

1. Selling Price was not auto calculated after keyed in Standard Cost -(Rot/LS/P)
2. Stock Item Maintenance did not show stock analysis codes such as Item Brand / Item Category /Item Class -(Rot/LS/P)
3. Stock Take–Unit cost become zero after click on recalculate on hand quantity -(SW/LS/P)
4. Stock Take – Quantity cannot be negative -(ZX/LS/P)
5. Inconsistent stock balance quantity problem keep happening -(Jod/LS/P)
6. Stock Card Report error - Column ‘ItemCode’ has null values in it or Column ‘Location’ has null values in it -(SW/LS/P)
7. Stock Take post to Stock Adjustment save button not responding -(SW/LS/P)
8. Audit trail did not record the Event Message when edit price book/customer/supplier/opening balance in Stock Item Maintenance -(Aimi/LS/P)
9. Access Denied when add new batch number in Stock Assembly -(Ben/LS/P)
10. Item Level by location-Input string was not in a correct format error when filter Level Type -(PY/LS/P)
11. Item Price Book - Why does system keep 2 records for a debtor on a same item code -(LS/P)
12. Item selling price did not update correctly according to the Cost and Markup % -(LS/P)
13. Price 2 reverts to zero after keyed in price -(PY/LS/P)
14. Create Item BOM Maintenance error-The server supports maximum 2100 parameters -(James/LS/P)

Sales

1. Can’t change multi pricing in Invoice -(Jac/LS/P)
2. Document transfer conflict when do transfer from two documents -(LS/P)
3. Unable to drag Multi Pricing column from layout tree view -(Jul/LS/P)
4. Item not found in Invoice -(Azi/LS/P)
5. Unable to View Flow -(Ash/LS/P)
6. Advanced Quotation - Email notification did not send to Approver and Sales Agent -(Ash/LS/P)
7. Same item merged into one detail line when transfer multiple D/O to one Invoice -(Tan/LS/P)
8. Apply formula for Subtotal causing incorrect Unit Price -(Tan/LS/P)
9. Error - Column ‘Footer1TaxType’ does not belong to table Master when edit and Save Consignment -(Aim/LS/P)
10. Create Credit Note - Unable to find the Invoice in Transfer from Invoice screen -(Chr/LS/P)
11. Credit Note-Unable to transfer from Invoice-Access Denied -(Aim/LS/P)
12. Item Selling Price did not follow Multi Pricing -(PY/LS/P)
13. Unable to view the document from View Flow -(PY/LS/P)
14. Edit Debit Note error (Being Knock Off)-This record was modified by ADMIN -(Ben/LS/P)
15. Why does the Advanced Quotation Status automatically change to Approved after saving it? -(Jod/LS/P)
16. Unable to select batch number later than last sale date at Credit Note -(Aimi/LS/P)
17. Exception occurred at Invoice Column Changed Formula …Attempted to divide by zero -(PY/LS/P)
18. Layout saved with Sales Location but when reopen invoice the Sales Location field is missing -(Aimi/LS/P)
19. Multi-Dimensional Sales Analysis error-Divide by zero error encountered -(TN/LS/P)
20. Missing Profit Calculator in Sales Transactions -(Jod/LS/P)
21. Document Transaction Tax Code () is transfer from different Tax Code category (SV-6) -(CW/LS/JS)

Purchase

1. Why is Creditor Code auto assigned in Purchase Request? -(Aim/LS/P)
2. Cash Purchase still warn on empty Supplier D/O -(LS/P)
3. Purchase Request-Cannot have different Supplier Code in Item Detail -(JL/LS/P)
4. P/O transfer from S/O-detail Description 2 did not follow S/O's detail description 2 -(CT/LS/P)

General Maintenance

1. User default Location/Project missing after assigned -(Ash/LS/P)

Prompted Message

1. Error during upgrade to 2.0-Error while installing SQL functions and Stored Procedures -(Tan/LS/P)
2. Error upgrade to 2.0-Unknow Sql Exception… Invalid object name ‘Settings’ -(Tan/LS/P)
3. Import Member error - Object reference not set to an instance of an object -(SW/LS/P)
4. Error Message - Unable to connect to server -(SW/LS/P)
5. Unable to create new account book, error message-Unknown SQL Exception.Invalid object name Setting -(SW/LS/P)
6. Import Data Error – Fail to save Item: xxx. The value of column IngredientItemCode is table ItemIngredient does not exist in its master file -(Aimi/LS/P)
7. Unable to start AutocountServerService – Service AutocountServerService was not found on computer -(ZX/LS/P)
8. Change Item Code error – Invalid column name ‘Key1’ -(ZX/LS/P)
9. Unable to customize Function Widget – Access Denied -(Aimi/LS/P)
10. Unable send batch mail - No email address found at record 2 -(KC/LS/P)
11. Unable to send Invoice through WhatsApp – Access Denied -(Aimi/LS/P)
12. Unable to select Account No. in document - EditValue is null -(Ang/LS/P)
13. Error The socket connection was aborted -(CT/LS/P)
14. Import Item Opening error - Cannot insert the value NULL into column 'Guid' -(JL/LS/P)
15. Unable to startup AutoCount Server - System.Windows.Markup.XamlParseException: Set property ‘DevExpress.Xpf.Core. ThemeManager.ThemeName’threw an exception -(CT/LS/P)
16. Unable to edit Stock Value Maintenance – Transaction date is locked -(LS/P)
17. Unable to startup AutoCount Server - System.TypeInitializationException: The type initializer for… Get Unique Hardware ID error -(CT/LS/P)
18. Error during upgrade to 2.0-The object ‘DF_TMCS_IPho_Recei_XXXXXXXX’ is dependent on column ‘ReceiptHeader’ -(CT/LS/P)
19. Error during upgrade to 2.0-Invalid Data Definition Language Statement and ALTER TABLE dbo.ADVQT…Guid -(Jod/LS/P)
20. Profit and Loss of Document-Invalid column name ‘ProjNo’. Invalid column name ‘DeptNo’ -(SW/LS/P)
21. Edit Debtor Error - Unknown SQL Exception (Number=9420, Message=XML parsing: line 1, character 209, illegal xml character) -(CT/LS/P)
22. Change Item UOM rate error – Invalid object name ‘Sync’ -(SW/LS/P)
23. Error during upgrade to 2.0-Invalid Data Definition Language Statement, error message is Violation of PRIMARY KEY constraint … The duplicate key value is (CR Default) -(SW/LS/P)
24. Error during upgrade to 2.0-Access to the path My AutoCount is denied -(Ben/LS/P)
25. AutoCount Accounting Session has been expired and unable to re-register your session. ... Note: Fail to connect AutoCount Server Service -(TN/LS/P)
26. Change Account No Error-The Delete statement conflicted with the REFERENCE constraint “FK_BonusPointRedemption_Debtor” -(Jod/LS/P)
27. Global Price Change - Invalid column name ‘LastUpdate’ -(Ben/LS/P)
28. The following item codes are not exist, save aborted. (Not Exist Item Code: XXXXXXXXXX) -(TN/LS/P)
29. Cannot export to DOCX because the following assembly or one of its dependencies could not be loaded- DevExpress.RichEdit.v19.2.Export.dll -(Aimi/LS/P)
30. Unable to send by WhatsApp-Unable to upload WhatsApp accounting file -(CT/LS/P)
31. Preview report and Send by Email error-String cannot be of zero length. Parameter name : oldvalue -(CT/LS/P)
32. Design Report error-There is an error in XML document (0,0) -(PY/LS/P)
33. Load report error - The type of namespace name ‘Drawing’ does not exist in the namespace ‘DevExpress’ (are you missing an assembly reference?) -(Ang/LS/P)
34. Error Multiple definition of element ‘Master’ causes the content model to become ambiguous -(CT/LS/P)
35. Unable to save new transaction-Invalid column name ‘ToDocType’. Invalid column name ‘TransferedQty’ -(CT/LS/P)
36. Unable to Send by WhatsApp-Error encountered while launching https://web.whatsapp.com -(Jod/LS/P)
37. Save Journal Error-Cannot perform ‘=’ operation on System.DateTime and System.String -(Jod/LS/P)
38. Change Item Code error - The DELETE statement conflicted with the REFERENCE constraint “FK_PosOrderDtl_ItemUOM” -(Jod/LS/P)
39. Open Profit and Loss Statement error - Could not load file or assembly ‘AutoCount.FinancialReport…' -(PY/LS/P)

Login Issue

1. Login error – There was no endpoint listening at … -(LS/P)
2. 0 internet user (s) already login to AutoCount Accounting -(Tan/LS/P)
3. Login Error – The underlying connection was closed: The connection was closed unexpectedly -(ZX/LS/P)
4. Login Error – This account book didn’t have any account edition -(LS/P)
5. Login Error - Could not load type 'HQService.IHQService' from assembly -(LS/P)
6. Login Error - Fail to connect AutoCount Server Service -(LS/P)
7. Login Error - Value cannot be null. Parameter name: value -(SW/LS/P)
8. Primary Key Error when login -(Aimi/LS/P)
9. The network path was not found -(PY/LS/P)
10. Login Error - Could not load file or assembly ‘AutoCount.Invoicing.Sales, Version=2.0.1.0, Culture=neutral, PublicKeyToken=null’ or one of its dependencies -(Jod/LS/P)

License

1. Activate License – Cannot create a file when that file already exists -(SW/LS/P)
2. No data available in License Portal -(LS/P)
3. Why the account book license is Trial Version with 500 transaction limit -(SW/LS/P)
4. Activation License – Fail to get Server ID from this PC -(SW/LS/P)
5. Why License Control Panel shows Reload Level status? -(Rot/LS/P)
6. Unable to register account book license – Same account book can only maintain 1 temporary product ID -(Chr/LS/P)
7. Error Server ID not match with server ID registered at the USB Key when try to activate license -(Rot/LS/P)
8. Get Online for License – The remote certificate is invalid according to the validation procedure -(JL/LS/P)
9. License did not update after click Get Online -(JL/LS/P)
10. Get Online for License – A connection attempt failed because the connected party did not properly respond after a period time. -(Chr/LS/P)
11. Server is online but detected as offline license -(SW/LS/P)
12. Unable to startup AutoCount Server - System.Security.Cryptography.CryptographicException: Padding is invalid and cannot be removed -(CT/LS/P)
13. License Control Panel shows Stale State status -(Jod/LS/P)
14. Activate License - This product ID is used by other device -(TN/LS/P)
15. Activate License - Same device can only maintain 1 temporary product ID -(TN/LS/P)
16. Temporary product ID is not allowed to deactivate -(TN/LS/P)
17. Unable to register license or get online license error-Authentication failed because the remote party has closed the transport stream -(CT/LS/P)
18. Update USB (dongle) Key License error-The remote name could not be resolved : ‘autocountlicense.azurewebsites.net’ -(Ben/LS/P)
19. Update USB (dongle) Key License error-Authentication failed because the remote party has closed the transport stream -(Ben/LS/P)

Others

1. Data is not loaded in Report Design -(SW/LS/P)
2. Some fields are missing from layouts in Version 2.0 -(Mic/LS/P)
3. Bar Code input is not working -(Aimi/LS/P)
4. Easy Item button disappeared -(Aimi/LS/P)
5. Shortcut tiles did not appear after added -(Aimi/LS/P)
6. Unable to open multi form in Version 2.0 -(SW/LS/P)
7. Unable to restore screens/forms after being minimized -(SW/LS/P)
8. UDF value was not copy when transfer document -(PY/LS/P)
9. Customize function widget revert to default layout after re-login AutoCount -(Ang/LS/P)
10. Unable to change the Default Location in Ignore Location in Costing Calculation -(TN/LS/P)
11. Export grid to excel some value was not shown -(CT/LS/P)
12. Recurrence document did not create automatically -(CT/LS/P)
13. Import from excel - Tax code is not imported -(CW/LS/JS)

GL

1. Unable to create new Bank Reconciliation -(Ang/LS/P)
2. Profit & Loss Statement-Unable to load criteria after upgraded from 2.0 to 2.1 -(LS/P)
3. Save Unrealized Gain Loss error-Cannot set column ‘DocType’. The value violates the MaxLength limit of this column -(Jod/LS/P)

Tax

1. IRAS - Singapore tax rate did not auto change to 8% when key in document dated year 2023 -(Chr/LS/P)
2. SST-Missing Tariff Code when drill down from SST Processor’s Tax Summary or SST-02 Form -(Jod/LS/P)

Go to menu

AutoCount Accounting 2.0 & 2.1 AutoCount Accounting 2.0 What's New AutoCount Accounting 2.0 Help File AutoCount Accounting 2.0 FAQ (Application) AutoCount Accounting 2.0 FAQ (Troubleshoot) AutoCount Accounting 2.0 Others AutoCount Accounting 2.0 Release Note AutoCount Accounting 2.1 Release Note

AutoCount Accounting 1.8 / 1.9 AutoCount Accounting 1.8 FAQ (Application) AutoCount Accounting 1.8 FAQ (Troubleshoot) AutoCount Accounting 1.8 / 1.9 Release Note

AutoCount Payroll

AutoCount POS

AutoCount On The Go

AutoCount Accounting Plug-In Documentations