Category:AutoCount Accounting 1.8:FAQTroubleshoot

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Revision as of 06:59, 5 February 2018 by Keatmeng (talk | contribs) (→‎Other)

GL

  1. Error Message Journal entry not balance by project or department -(SW/KM/P)
  2. No account description shown in Profit & Loss Statement -(SW/KM/P)
  3. Can't choose different PV/OR numbering format during create new PV/OR -(HY/KM/P)
  4. Bank Account not appeared in Bank Reconciliation -(P/KM)
  5. Taxation Account is not shown in P&L Statement -(SW/KM/P)
  6. ARCN didn’t specify project no., but project no. appears in ledger report? -(Ju/CY/KM/P)
  7. Can't create or move sub account under fixed asset account -(Jul/KM/P)
  8. Different amount shown when drill down to the sub account -(JS/Jes/KM/P)
  9. Preview Profit & Loss error - ’1 is not supported code page, parameter name: codepage’ -(SW/KM/P)
  10. Unable to retrieve last year figure when preview P&L this year vs last year -(Jul/KM/P)
  11. Unable to find menus of G/L, A/R, A/P -(Mei/KM/P)
  12. Balance Sheet - Amount from previous month is not brought forward to current month -(Jul/KM/P)
  13. Unable to export grid content to excel -(SW/KM/P)
  14. Balance Sheet amount not tally with Creditor Aging Amount -(LS/KM/P)

AR/AP

  1. Aging Report - The value of Total is not Shown -(JS/KM/P)
  2. You are not allowed to edit documents from other source. -(Jul/KM/P)
  3. Can't Save ARAP Contra? -(SW/KM/P)
  4. Can't select Project No. in AP Invoice Entry? -(LS/KM/P)
  5. Can't save past AR Invoice? -(KM/P)
  6. AR Payment in local currency but prompted for Gain/Loss setting -(Ell/KM/P)
  7. Report Design – dragged field not shown in PV -(SW/KM/P)
  8. Contra Entry not allowed for different currencies -(Jul/KM/P)
  9. Unable to edit currency exchange rate in AP Invoice -(LS/KM/P)
  10. Year End error - ARCN record not found -(CK/KM/P)
  11. Can't edit A/R Payment after added exception -(Jac/CY/KM/P)
  12. Cannot select trade debtor/creditor account in CN or Journal -(SW/KM/P)
  13. Unable to save a new ARCN -(Mic/KM/P)
  14. Unable to select deposit account in New A/R Deposit -(Jul/KM/P)
  15. Message box ‘please select a deposit document for the payment method’ prompted when select payment method in AR Receive Payment -(SW/KM/P)
  16. Document date is set to maximum date -(EL/KM/P)
  17. No result when inquiry Debtor Statement -(Azi/KM/P)

Stock

  1. Why I couldn't delete Item Code? -(KM/P)
  2. I can’t find More Stock Maintenance on Stock menu -(LS/KM/P)
  3. Duplicated opening balance for a serial number? -(KM/P)
  4. Can’t view item image at client pc -(Mic/KM/P)
  5. In July Stock Aging Report, stock quantity is "zero" but the cost value is not "0.00"? -(JS/CY/KM/P)
  6. System still deduct stock after 'Post To Stock' access rights was removed -(LS/KM/P)
  7. Can I use stock write to write off the damaged goods for FIFO Costing Method? -(LS/KM/P)

Sales

  1. Rounding Adjustment Account is empty -(HY/KM/P)
  2. Unable to save an entry/document with GST adjustment -(EL/KM/P)
  3. “Credit Sales” button is disabled in Cash Sales -(Mei/KM/P/KM)
  4. Show Instant Info- Price History is empty -(MIC/KM/P)
  5. Can't change rounding method for invoice -(JS/KM/P)
  6. Unable to select stock code in Monthly Sales Analysis report -(Jul/CY/KM/P)
  7. Save Invoice error - 'Invalid account no' -(SW/KM/P)
  8. Invoice grid listing is not displayed? -(Jul/KM/P)
  9. Can't change the price of invoice that was transferred from DO -(P/P)
  10. Item selling price does not follow the setting in Item Price Book -(LS/KM/P)
  11. Sales amount different between Multi-Dimensional Sales Analysis Report and Monthly Sales Analysis Report -(LS/KM/P)
  12. Unable to preview or print a printed document -(CY/KM/P)
  13. Filter by Salesman - Sales agent can access other agent’s customers -(LS/KM/P)
  14. Unable to delete Sales Invoice -(CK/KM/P)
  15. Duplicate Invoice no -(Mei/KM/P)
  16. Unable to select preview option -(HY/KM/P)
  17. Couldn’t select credit card account in cash sale -(CY/KM/P)
  18. Debtor - Couldn't find debtor when creating invoice? -(Mei/KM/P)
  19. Outstanding value is blank in Purchase Invoice or Invoice -(Jac/KM/P)
  20. No result when inquiry Customer Price Listing -(CK/KM/P)
  21. Unable to save invoice - The following stock items are negative quantity, save aborted -(Mei/KM/P)
  22. Quotation details not appeared in transfer document screen of Sales Order/Delivery Order or Invoice -(Jul/KM/P)
  23. Item batch not appeared in the drop-down list when creating a new invoice -(SW/KM/P)
  24. Error message prompted ‘Access is denied’ when click on sent by email -(SW/KM/P)

Purchase

  1. Unit Price not displayed in Purchases documents? -(KM/P)
  2. Duplicate Supplier D/O No. or Invoice No -(CY/KM/P)
  3. Unable to show Purchase Price History setting -(Mic/KM/P)


GST

  1. Already knocked off, but still show as GST on Payment Unapplied Amount -(/P)
  2. Error Message "Tax Type must be selected" -(KM/P)
  3. GST03 – Tax amount appears in Others (Lain-lain) column -(Jes/KM/P)
  4. Cannot select tax code for past document -(Mei/KM/P)
  5. Gift Rule - Sales Account is empty or invalid -(Jes/KM/P)
  6. GST- set GST Date for past invoice -(Jes/KM/P)
  7. GST - “Error on GST On Realized Gain Loss: Tax Type IES not found” -(EL/KM/P)
  8. Supplier tax registration number not shown in GAF Viewer -(HY/KM/P)
  9. Error message “No default tax document number found” when tried to save a sales document -(CY/KM/P)
  10. Unable to select or change tax code when creating a new invoice -(EL/KM/P)
  11. Journal not created automatically on transaction involving tax code IM-SVC -(CK/KM/P)
  12. Outstanding invoices not shown as GST Bad Debt Relief -(LS/KM/P)
  13. Supplier Invoice GST amount is different with GST amount in AutoCount -(Azi/KM/P)
  14. Unable to submit GST through TAP for negative output tax (column 5a & 5b) -(HY/KM/P)
  15. Tax transaction not shown in GST03 -(LS/KM/P)
  16. GST Processor error – Attempted to divide by zero -(CK/KM/P)

Prompted Message

  1. Unable to Save a New Payment Voucher -(SW/KM/P)
  2. Sorry you have exceeded 500 transaction limit? -(PT/P)
  3. Restore Error - SQL Server cannot process this media family (SW/KM/P)
  4. Backup Error..Cannot open backup device -(HY/KM/P)
  5. Backup Error "The database is larger than 2GB.You only can use WinRAR as compression method" -(KM/P)
  6. Delete user - error message prompted -(CK/KM/P)
  7. Consolidate Financial Report - Cannot set column “LiveDBDatabaseName” -(Eve/KM/P)
  8. Backup error - File is not a valid archive. I/O error occur? -(JS/KM/P)
  9. Attach account book error-Unknown Sql Exception, The database ‘AED_TEST’ cannot be opened because it is version 706. -(JS/CY/KM/P)
  10. Backup error: “Backup Failed. Database Error found. There was no endpoint listening at...” -(CY/KM/P)
  11. Backup error- Database msdb cannot be opened -(CK/KM/P)
  12. Login Message - "Fail to check database exist in Scheduled Backup"...There was no endpoint listening at... -(CK/CY/KM/P)
  13. Unable to attach suspected or corrupted database -(P/CK/CY/KM/P)
  14. Invalid Report Header in Company Profile -(Azi/CY/KM/P)
  15. Login Message - This account book has been marked as “Old version”, do you still want to login -(Azi/CY/KM/P)
  16. Error creating new account book in client pc -(Azi/KM/P)
  17. AutoCount Accounting Session has been Expired and unable to re-register your session -(CK/CY/KM/P)
  18. Failed to register the Database Server to USB key in AutoCount Backup Server Setting -(CY/KM/P)
  19. Import items error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column. -(CY/KM/P)
  20. Backup error - You have enter a BLANK password. Do you still want to continue? -(Jac/KM/P)
  21. The system needs to upgrade your current account book -(P/KM/P)
  22. Attach database error - One or more files do not match the primary file of the database. -(CY/KM/P)
  23. Error message – The value of column Location in table IPHIST does not exist in its master file -(EL/KM/P)
  24. Import journal entry error - Column ‘TaxableAmt’ does not belong to table -(Azi/KM/P)
  25. Installation error – An unexpected error is keeping you from creating the folder -(HY/KM/P)

Login Issue

  1. The server was not found or was not accessible -(KM/P)
  2. Your database version is later than supported database -(P/P)
  3. The Network Name cannot be Found -(JS/P)
  4. Login error - Arithmetic operation resulted in an overflow -(CY/JS/KM/P)
  5. Error message – Unable to login from internet -(Mic/KM/P)

SQL

  1. Cannot open database A893478? -(P/P)
  2. Cannot open database “AED_XXX”… -(P/P)
  3. Forgot SA password ? -(KM/P)
  4. Upgrade error: SQL Server Service Broker is not enabled -(HY/P)
  5. Upgrade error: View Server State permission was denied -(JT/P)
  6. SQL Log Files keep on Growing -(JT/P)
  7. SQL Server installation error: “Fusion ATL” rule failed -(KS/KM/P)
  8. SQL Installation Error - is not a valid argument or you do not have permission -(HY/KM/P)
  9. SQL Server Configuration Manager - Cannot connect to WMI provider -(CY/KM/P)
  10. SQL Installation error - There are validation error on this page…Attributes not match? -(HY/KM/P)

Other

  1. Report exported to Excel, some details missing -(LS/KM/P)
  2. Print Cash Transaction Listing - unable to select Voucher Type -(LS/KM/P)
  3. Installation Error "An error occurred during the installation of assembly" -(CY/P)
  4. Installation Error "Unable to extract msi file to temporary file" -(Azi/KM/P)
  5. Installation Error .Net Framework 4 (HRESULT 0xc8000222) -(KM/P)
  6. Report Design - Rich Text did not show properly -(P/P)
  7. Permanent license becomes Trial license -(Mic/KM/P)
  8. Further Description shows unwanted empty rows -(P/P)
  9. No result when inquiry Activity Stream -(JS/CY/KM/P)
  10. Mouse wheel is not functioning with the drop-down list in AutoCount System -(HY/KM/P)
  11. USB Key Error:The requested address is not valid in its content… -(Jac/KM/P)
  12. Hamachi can’t be turned on -(KC/KM/P)
  13. Document numbering do not follow the format that have been set -(ami/KM/P)



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AutoCount Accounting 2.0 & 2.1


AutoCount Accounting 1.8 / 1.9
AutoCount Payroll
AutoCount POS


AutoCount On The Go
AutoCount Accounting Plug-In Documentations

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