Category:AutoCount Pos 5.0/FnB 5.0 Shared FAQ Troubleshoot: Difference between revisions
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==Data Entry==
#[[Pos3/5/FNB: No Show Unit Price Column at Purchase|No Show Unit Price Column at Purchase]]
#[[
#[[Pos3/5/FNB: When I scan item the system goes directly to payment|When I scan item the system goes directly to payment]]
#[[
#[[Pos3/5/FNB: Error with duplicated Barcode or Alternate Code|Error with duplicated Barcode or Alternate Code]]
#[[Pos3/5/FNB: Frontend Backorder Control Not Functioning|Frontend Backorder Control Not Functioning]]
#[[Pos3/5/FNB: Decimal is not showing 2 when i have set it 2|Decimal is not showing 2 when i have set it 2]]
#[[Pos3/5/FNB: Check Stock Level Show Nothing|Check Stock Level Show Nothing]]
#[[Pos3/5/FNB: Return quantity more than sell quantity|Return quantity more than sell quantity]]
#[[Pos3/5/FNB:
#[[Pos3/5/FNB:
#[[Pos3/5/FNB:
#[[Pos3/5/FNB: Only can Void Today Transaction|Only can Void Today Transaction]]
#[[Pos3/5/FNB:
#[[Pos3/5/FNB: Service type status not shown when order item|Service type status not shown when order item]]
#[[Pos3/5/FNB: Duplicate Barcode for itemcode|Duplicate Barcode for itemcode]]
#[[Pos3/5/FNB: Line Printed, cannot set discount on this line|Line Printed, cannot set discount on this line]]
#[[Pos3/5/FNB: Can’t Override Discount Limit|Can’t Override Discount Limit]]
#[[Pos3/5/FNB: Cash Payment Method is not set|Cash Payment Method is not set]]
#[[Pos3/5/FNB:
#[[Pos5/FNB: Why is my credit card type is blank even though i have maintained credit card type|Why is my credit card type is blank even though i have maintained credit card type]]
#[[
#[[Pos5/FNB: Unable to key in decimal places for bonus point payment|Unable to key in decimal places for bonus point payment]]
==Sync==
#[[Pos3/5/FNB:
#[[Pos3/5/FNB: POS Client Notifier still show error message even though service status shows running?|POS Client Notifier still show error message even though service status shows running?]]
#[[Pos3/5/FNB: When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?|When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?]]
#[[Pos3/5/FNB:
#[[Pos3/5/FNB:
#[[Pos3/5/FNB: Could not locate new location from frontend|Could not locate new location from frontend]]
#[[Pos3/5/FNB: Unexpected character encountered while parsing value|Unexpected character encountered while parsing value]]
#[[Pos3/5/FNB:
#[[Pos3/5/FNB: When click on Configure Terminal, an error is prompted|When click on Configure Terminal, an error is prompted]]
#[[Pos3/5/FNB: Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column|Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column]]
==POS Posting==
#[[Pos3/5/FNB: POS Posting Error – ‘Deposit Acc is not set’|POS Posting Error – ‘Deposit Acc is not set’]]
#[[Pos3/5/FNB: POS Posting Error – ‘Duplicate Journal Entry No’|POS Posting Error – ‘Duplicate Journal Entry No’]]
#[[Pos3/5/FNB: Why is my
#[[Pos3/5/FNB:
#[[Pos3/5/FNB: After deleted POS Posting inquiry shows no records?|After deleted POS Posting inquiry shows no records?]]
#[[Pos3/5/FNB:
#[[Pos3/5/FNB:
#[[Pos3/5/FNB:
#[[Pos3/5/FNB:
#[[Pos5/FNB: Missing POS Posting tab under Location Maintenance|Missing POS Posting tab under Location Maintenance]]
==Login Failed==
#[[Pos3/5/FNB: Pos Login Failed - plugin issue|Pos Login Failed - plugin issue]]
#[[Pos3/5/FNB: Login Failed sa password|Login Failed sa password]]
#[[Pos3/5/FNB: Login POS Frontend system Show Failed, incorrect password|Login POS Frontend system Show Failed, incorrect password]]
#[[Pos3/5/FNB: Could not Login to POS Backend with Error fail to connect AutoCount Server Service|Could not Login to POS Backend with Error fail to connect AutoCount Server Service]]
#[[Pos3/5/FNB: Could not login POS Frontend|Could not login POS Frontend]]
==License==
#[[Pos3/5/FNB: When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”|When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”]]
#[[Pos3/5/FNB: When click on License Control, system will pop up error message “ System.TypeInitializationException…”|When click on License Control, system will pop up error message “ System.TypeInitializationException…”]]
#[[Pos3/5/FNB: When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”|When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”]]
#[[Pos3/5/FNB:
#[[Pos3/5/FNB:
#[[Pos3/5/FNB:
#[[Pos3/5/FNB: Activate Pos
#[[Pos3/5/FNB: Sync monitor profile services unable to start|Sync monitor profile services unable to start]]
#[[Pos3/5/FNB: Auto Sync Notifier unable to start|Auto Sync Notifier unable to start]]
==Maintenance==
#[[Pos3/5/FNB: Error when save Design Fast Selection Menu Details|Error when save Design Fast Selection Menu Details]]
#[[Pos3/5/FNB: Why is Menu Button rolled back to default sequence?|Why is Menu Button rolled back to default sequence?]]
#[[Pos3/5/FNB: Why is my promotion item not working when sell quantity is less than 1?|Why is my promotion item not working when sell quantity is less than 1?]]
#[[Pos3/5/FNB: Why is the selling price markup % not automatically calculated?|Why is the selling price markup % not automatically calculated?]]
#[[Pos3/5/FNB: Change Credit Card ID prompt error|Change Credit Card ID prompt error]]
#[[Pos3/5/FNB: When change Item Group, item Price also changed?|When change Item Group, item Price also changed?]]
#[[Pos3/5/FNB: Delete Location Error|Delete Location Error]]
#[[Pos3/5/FNB: Unable to find POS Option Maintenance at POS Backend after updated to new version|Unable to find POS Option Maintenance at POS Backend after updated to new version]]
#[[Pos3/5/FNB: Price did not update|Price did not update]]
#[[Pos3/5/FNB: Authorize code prompts|Authorize code prompts]]
#[[Pos3/5/FNB: Column reset every time open POS|Column reset every time open POS]]
#[[Pos3/5/FNB: New member type missing even after full sync|New member type missing even after full sync]]
#[[Pos3/5/FNB: Promotion Maintenance show duplicate item when save|Promotion Maintenance show duplicate item when save]]
#[[Pos3/5/FNB: Custom Payment Method Missing|Custom Payment Method Missing]]
#[[Pos3/5/FNB: Remote HQ failed to login|Remote HQ failed to login]]
#[[Pos3/5/FNB: Can't View Picture in Fast selection Menu|Can't View Picture in Fast selection Menu]]
#[[Pos3/5/FNB: Error message prompted during Cash Computation|Error message prompted during Cash Computation]]
#[[Pos3/5/FNB: Configuration setting error message|Configuration setting error message]]
#[[Pos3/5/FNB: Purge POS Transaction shows no data|Purge POS Transaction shows no data]]
#[[Pos3/5/FNB: After migrated from POS 3 to POS 5, POS options does not work|After migrated from POS 3 to POS 5, POS options does not work]]
#[[Pos3/5/FNB: POS Backend options are not be set |POS Backend options are not be set ]]
#[[Pos3/5/FNB: Different Outstanding Document Numbering When Create AR Payment in POS|Different Outstanding Document Numbering When Create AR Payment in POS]]
#[[Pos3/5/FNB: "Please configure HQ Database information first." prompted when click on Remote HQ Function|"Please configure HQ Database information first." prompted when click on Remote HQ Function]]
#[[Pos3/5/FNB: There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.|There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.]]
#[[Pos3/5/FNB: POS Sales are not shown in Price History Settings|POS Sales are not shown in Price History Settings]]
#[[Pos5/FNB: Enable minimum selling price issue|Enable minimum selling price issue]]
#[[Pos5/FNB: Cash computation missing some bank notes amount|Cash computation missing some bank notes amount]]
#[[Pos5/FNB: Unable to delete commission from commission maintenance|Unable to delete commission from commission maintenance]]
==Reporting==
#[[Pos3/5/FNB: Inquiry POS report error Value was either too large or too small for lnt32|Inquiry POS report error Value was either too large or too small for lnt32]]
#[[Pos3/5/FNB: Some of sales items are missing when view POS Sales Report|Some of sales items are missing when view POS Sales Report]]
#[[Pos3/5/FNB: Item numbering not appeared in Receipt|Item numbering not appeared in Receipt]]
#[[Pos3/5/FNB: Multi filters option causes some items not displayed|Multi filters option causes some items not displayed]]
#[[Pos3/5/FNB: Price decimal in barcode sticker|Price decimal in barcode sticker]]
#[[Pos3/5/FNB: "No report found." When I preview report in POS|"No report found." When I preview report in POS]]
==Others==
#[[Pos3/5/FNB: Printer Unable to Print Summary Counter Receipt|Printer Unable to Print Summary Counter Receipt]]
#[[Pos3/5/FNB: Export Price to Weighting Scale = Weight Class|Export Price to Weighting Scale = Weight Class]]
#[[Pos3/5/FNB: Why can’t I turn on Hamachi VPN?|Why can’t I turn on Hamachi VPN?]]
#[[Pos3/5/FNB: I have already set photo and video link for LCD Customer Display screen but still not showing?|I have already set photo and video link for LCD Customer Display screen but still not showing?]]
#[[Pos3/5/FNB: Reprint receipt always printed from other printer?|Reprint receipt always printed from other printer?]]
#[[Pos3/5/FNB: Creating New Receipt & Payment Voucher is very slow?|Creating New Receipt & Payment Voucher is very slow?]]
#[[Pos3/5/FNB: Import data in Bonus Point Adjustment Error |Import data in Bonus Point Adjustment Error]]
#[[Pos3/5/FNB: Stock Item Listing Qty does not match with other stock reports|Stock Item Listing Qty does not match with other stock reports]]
#[[Pos3/5/FNB: Sales submission error|Sales submission error]]
#[[Pos3/5/FNB: Application error during eDashBoard registration|Application error during eDashBoard registration]]
#[[Pos3/5/FNB: Migrate database to POS 5/F&B error 'Invalid database...'|Migrate database to POS 5/F&B error 'Invalid database...']]
#[[Pos3/5/FNB: Error 1001 on re-installation|Error 1001 on re-installation]]
{{NavigateForUser}}
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Revision as of 08:36, 17 November 2021
Data Entry
- No Show Unit Price Column at Purchase
- Outlet stock item list is not same
- When I scan item the system goes directly to payment
- Credit Sales Payment Error
- Error with duplicated Barcode or Alternate Code
- Frontend Backorder Control Not Functioning
- Decimal is not showing 2 when i have set it 2
- Check Stock Level Show Nothing
- Return quantity more than sell quantity
- Close Counter Report Amount not same with other report
- Microsoft .NET Framework error after made payment
- Debtor not follow Debtor's price
- Only can Void Today Transaction
- Stock Transfer - No report found
- Service type status not shown when order item
- Duplicate Barcode for itemcode
- Line Printed, cannot set discount on this line
- Can’t Override Discount Limit
- Cash Payment Method is not set
- Promotion item cannot change unit price
- Why is my credit card type is blank even though i have maintained credit card type
- Item Price does not follow member price plan
- Unable to key in decimal places for bonus point payment
Sync
- Version not match issue during sync
- POS Client Notifier still show error message even though service status shows running?
- When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?
- Show services has been marked for deletion
- Service Bus Issue
- Could not locate new location from frontend
- Unexpected character encountered while parsing value
- Sync Issue - Sync Port put wrong
- When click on Configure Terminal, an error is prompted
- Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column
POS Posting
- POS Posting Error – ‘Deposit Acc is not set’
- POS Posting Error – ‘Duplicate Journal Entry No’
- Why is my Sale Account not showing POS Sales Amount
- Line 1 Invalid Account No, Posting Error
- After deleted POS Posting inquiry shows no records?
- Posting Error - ARInvoice AccNo is empty
- Nothing come out when I click on New Posting at POS Posting
- Pos posting error - Line 2: Invalid Account No
- Duplicate Cash Book Entry No during pos posting
- Missing POS Posting tab under Location Maintenance
Login Failed
- Pos Login Failed - plugin issue
- Login Failed sa password
- Login POS Frontend system Show Failed, incorrect password
- Could not Login to POS Backend with Error fail to connect AutoCount Server Service
- Could not login POS Frontend
License
- When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”
- When click on License Control, system will pop up error message “ System.TypeInitializationException…”
- When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”
- When active License get error of Hardware Session ID not match
- License Control Error System.IO.IOExeption
- License Status become Stale State how to fix?
- Activate Pos Backend Error using dongle
- Sync monitor profile services unable to start
- Auto Sync Notifier unable to start
Maintenance
- Error when save Design Fast Selection Menu Details
- Why is Menu Button rolled back to default sequence?
- Why is my promotion item not working when sell quantity is less than 1?
- Why is the selling price markup % not automatically calculated?
- Change Credit Card ID prompt error
- When change Item Group, item Price also changed?
- Delete Location Error
- Unable to find POS Option Maintenance at POS Backend after updated to new version
- Price did not update
- Authorize code prompts
- Column reset every time open POS
- New member type missing even after full sync
- Promotion Maintenance show duplicate item when save
- Custom Payment Method Missing
- Remote HQ failed to login
- Can't View Picture in Fast selection Menu
- Error message prompted during Cash Computation
- Configuration setting error message
- Purge POS Transaction shows no data
- After migrated from POS 3 to POS 5, POS options does not work
- POS Backend options are not be set
- Different Outstanding Document Numbering When Create AR Payment in POS
- "Please configure HQ Database information first." prompted when click on Remote HQ Function
- There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.
- POS Sales are not shown in Price History Settings
- Enable minimum selling price issue
- Cash computation missing some bank notes amount
- Unable to delete commission from commission maintenance
Reporting
- Inquiry POS report error Value was either too large or too small for lnt32
- Some of sales items are missing when view POS Sales Report
- Item numbering not appeared in Receipt
- Multi filters option causes some items not displayed
- Price decimal in barcode sticker
- "No report found." When I preview report in POS
Others
- Printer Unable to Print Summary Counter Receipt
- Export Price to Weighting Scale = Weight Class
- Why can’t I turn on Hamachi VPN?
- I have already set photo and video link for LCD Customer Display screen but still not showing?
- Reprint receipt always printed from other printer?
- Creating New Receipt & Payment Voucher is very slow?
- Import data in Bonus Point Adjustment Error
- Stock Item Listing Qty does not match with other stock reports
- Sales submission error
- Application error during eDashBoard registration
- Migrate database to POS 5/F&B error 'Invalid database...'
- Error 1001 on re-installation
AutoCount Accounting 1.8 / 1.9
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AutoCount Payroll
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AutoCount POS
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AutoCount On The Go
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AutoCount Accounting Plug-In Documentations
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