Category:AutoCount Pos 5.0/FnB 5.0 Shared FAQ Troubleshoot: Difference between revisions

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==Data Entry==
#[[Pos5/FNB: Unable to key in decimal places for bonus point payment|Unable to key in decimal places for bonus point payment]]
#[[Pos3/5/FNB: No Show Unit Price Column at Purchase|No Show Unit Price Column at Purchase]]
#[[Pos5/FNB: Unable to delete commission from commission maintenance|Unable to delete commission from commission maintenance]]
#[[Pos5/FNB: Cash computation missing some bank notes amount|Cash computation missing some bank notes amount]]
#[[Pos3/5/FNB: Outlet stock item list is not same|Outlet stock item list is not same]]
#[[Pos3/5/FNB: When I scan item the system goes directly to payment|When I scan item the system goes directly to payment]]
#[[Pos5/FNB: Item Price does not follow member price plan|Item Price does not follow member price plan]]
#[[Pos5/FNB: Enable minimum selling price issue|Enable minimum selling price issue]]
#[[Pos3/5/FNB: Credit Sales Payment Error|Credit Sales Payment Error]]
#[[Pos3/5/FNB: Error with duplicated Barcode or Alternate Code|Error with duplicated Barcode or Alternate Code]]
#[[Pos5/FNB: Missing POS Posting tab under Location Maintenance|Missing POS Posting tab under Location Maintenance]]
#[[Pos3/5/FNB: Frontend Backorder Control Not Functioning|Frontend Backorder Control Not Functioning]]
#[[Pos3/5/FNB: POS Sales are not shown in Price History Settings|POS Sales are not shown in Price History Settings]]
#[[Pos3/5/FNB: Decimal is not showing 2 when i have set it 2|Decimal is not showing 2 when i have set it 2]]
#[[Pos3/5/FNB: There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.|There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.]]
#[[Pos3/5/FNB: Check Stock Level Show Nothing|Check Stock Level Show Nothing]]
#[[Pos3/5/FNB: "Please configure HQ Database information first." prompted when click on Remote HQ Function|"Please configure HQ Database information first." prompted when click on Remote HQ Function]]
#[[Pos3/5/FNB: Return quantity more than sell quantity|Return quantity more than sell quantity]]
#[[Pos5/FNB: Why is my credit card type is blank even though i have maintained credit card type|Why is my credit card type is blank even though i have maintained credit card type]]
#[[Pos3/5/FNB: Duplicate Cash Book Entry No during pos posting|Duplicate Cash Book Entry No during pos posting]]
#[[Pos3/5/FNB: Close Counter Report Amount not same with other report|Close Counter Report Amount not same with other report]]
#[[Pos3/5/FNB: Promotion item cannot change unit price|Promotion item cannot change unit price]]
#[[Pos3/5/FNB: Microsoft .NET Framework error after made payment|Microsoft .NET Framework error after made payment]]
#[[Pos3/5/FNB: "No report found." When I preview report in POS|"No report found." When I preview report in POS]]
#[[Pos3/5/FNB: Debtor not follow Debtor's price|Debtor not follow Debtor's price]]
#[[Pos3/5/FNB: Only can Void Today Transaction|Only can Void Today Transaction]]
#[[Pos3/5/FNB: Different Outstanding Document Numbering When Create AR Payment in POS|Different Outstanding Document Numbering When Create AR Payment in POS]]
#[[Pos3/5/FNB: Pos posting error - Line 2: Invalid Account No|Pos posting error - Line 2: Invalid Account No]]
#[[Pos3/5/FNB: Stock Transfer - No report found|Stock Transfer - No report found]]
#[[Pos3/5/FNB: Service type status not shown when order item|Service type status not shown when order item]]
#[[Pos3/5/FNB: Duplicate Barcode for itemcode|Duplicate Barcode for itemcode]]
#[[Pos3/5/FNB: Line Printed, cannot set discount on this line|Line Printed, cannot set discount on this line]]
#[[Pos3/5/FNB: Can’t Override Discount Limit|Can’t Override Discount Limit]]
#[[Pos3/5/FNB: Can’t Override Discount Limit|Can’t Override Discount Limit]]
#[[Pos3/5/FNB: Cash Payment Method is not set|Cash Payment Method is not set]]
#[[Pos3/5/FNB: Cash Payment Method is not set|Cash Payment Method is not set]]
#[[Pos3/5/FNB: Line Printed, cannot set discount on this line|Line Printed, cannot set discount on this line]]
#[[Pos3/5/FNB: Promotion item cannot change unit price|Promotion item cannot change unit price]]
#[[Pos5/FNB: Why is my credit card type is blank even though i have maintained credit card type|Why is my credit card type is blank even though i have maintained credit card type]]
#[[Pos3/5/FNB: Inquiry POS report error Value was either too large or too small for lnt32|Inquiry POS report error Value was either too large or too small for lnt32]]
#[[Pos3/5/FNB: POS Backend options are not be set |POS Backend options are not be set ]]
#[[Pos5/FNB: Item Price does not follow member price plan|Item Price does not follow member price plan]]
#[[Pos5/FNB: Unable to key in decimal places for bonus point payment|Unable to key in decimal places for bonus point payment]]
#[[Pos3/5/FNB: After migrated from POS 3 to POS 5, POS options does not work|After migrated from POS 3 to POS 5, POS options does not work]]

#[[Pos3/5/FNB: Duplicate Barcode for itemcode|Duplicate Barcode for itemcode]]

#[[Pos3/5/FNB: Nothing come out when I click on New Posting at POS Posting|Nothing come out when I click on New Posting at POS Posting]]
==Sync==
#[[Pos3/5/FNB: Purge POS Transaction shows no data|Purge POS Transaction shows no data]]
#[[Pos3/5/FNB: Multi filters option causes some items not displayed|Multi filters option causes some items not displayed]]
#[[Pos3/5/FNB: Version not match issue during sync|Version not match issue during sync]]
#[[Pos3/5/FNB: POS Client Notifier still show error message even though service status shows running?|POS Client Notifier still show error message even though service status shows running?]]
#[[Pos3/5/FNB: Item numbering not appeared in Receipt|Item numbering not appeared in Receipt]]
#[[Pos3/5/FNB: When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?|When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?]]
#[[Pos3/5/FNB: Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column|Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column]]
#[[Pos3/5/FNB: Some of sales items are missing when view POS Sales Report|Some of sales items are missing when view POS Sales Report]]
#[[Pos3/5/FNB: Show services has been marked for deletion|Show services has been marked for deletion]]
#[[Pos3/5/FNB: Configuration setting error message|Configuration setting error message]]
#[[Pos3/5/FNB: Service Bus Issue|Service Bus Issue]]
#[[Pos3/5/FNB: Posting Error - ARInvoice AccNo is empty|Posting Error - ARInvoice AccNo is empty]]
#[[Pos3/5/FNB: Error message prompted during Cash Computation|Error message prompted during Cash Computation]]
#[[Pos3/5/FNB: Auto Sync Notifier unable to start|Auto Sync Notifier unable to start]]
#[[Pos3/5/FNB: Sync monitor profile services unable to start|Sync monitor profile services unable to start]]
#[[Pos3/5/FNB: Service type status not shown when order item|Service type status not shown when order item]]
#[[Pos3/5/FNB: Can't View Picture in Fast selection Menu|Can't View Picture in Fast selection Menu]]
#[[Pos3/5/FNB: When click on Configure Terminal, an error is prompted|When click on Configure Terminal, an error is prompted]]
#[[Pos3/5/FNB: Could not Login to POS Backend with Error fail to connect AutoCount Server Service|Could not Login to POS Backend with Error fail to connect AutoCount Server Service]]
#[[Pos3/5/FNB: Could not login POS Frontend|Could not login POS Frontend]]
#[[Pos3/5/FNB: Remote HQ failed to login|Remote HQ failed to login]]
#[[Pos3/5/FNB: After deleted POS Posting inquiry shows no records?|After deleted POS Posting inquiry shows no records?]]
#[[Pos3/5/FNB: Custom Payment Method Missing|Custom Payment Method Missing]]
#[[Pos3/5/FNB: Sync Issue - Sync Port put wrong|Sync Issue - Sync Port put wrong]]
#[[Pos3/5/FNB: Stock Transfer - No report found|Stock Transfer - No report found]]
#[[Pos3/5/FNB: Error 1001 on re-installation|Error 1001 on re-installation]]
#[[Pos3/5/FNB: Only can Void Today Transaction|Only can Void Today Transaction]]
#[[Pos3/5/FNB: Debtor not follow Debtor's price|Debtor not follow Debtor's price]]
#[[Pos3/5/FNB: Promotion Maintenance show duplicate item when save|Promotion Maintenance show duplicate item when save]]
#[[Pos3/5/FNB: Migrate database to POS 5/F&B error 'Invalid database...'|Migrate database to POS 5/F&B error 'Invalid database...']]
#[[Pos3/5/FNB: New member type missing even after full sync|New member type missing even after full sync]]
#[[Pos3/5/FNB: Column reset every time open POS|Column reset every time open POS]]
#[[Pos3/5/FNB: Price decimal in barcode sticker|Price decimal in barcode sticker]]
#[[Pos3/5/FNB: Application error during eDashBoard registration|Application error during eDashBoard registration]]
#[[Pos3/5/FNB: Unexpected character encountered while parsing value|Unexpected character encountered while parsing value]]
#[[Pos3/5/FNB: Could not locate new location from frontend|Could not locate new location from frontend]]
#[[Pos3/5/FNB: Could not locate new location from frontend|Could not locate new location from frontend]]
#[[Pos3/5/FNB: Unexpected character encountered while parsing value|Unexpected character encountered while parsing value]]
#[[Pos3/5/FNB: Price did not update|Price did not update]]
#[[Pos3/5/FNB: Sales submission error|Sales submission error]]
#[[Pos3/5/FNB: Sync Issue - Sync Port put wrong|Sync Issue - Sync Port put wrong]]
#[[Pos3/5/FNB: When click on Configure Terminal, an error is prompted|When click on Configure Terminal, an error is prompted]]
#[[Pos3/5/FNB: Authorize code prompts|Authorize code prompts]]
#[[Pos3/5/FNB: Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column|Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column]]
#[[Pos3/5/FNB: Line 1 Invalid Account No, Posting Error|Line 1 Invalid Account No, Posting Error]]

#[[Pos3/5/FNB: Microsoft .NET Framework error after made payment|Microsoft .NET Framework error after made payment]]

#[[Pos3/5/FNB: Why is my Sale Account not showing POS Sales Amount|Why is my Sale Account not showing POS Sales Amount]]
==POS Posting==
#[[Pos3/5/FNB: Stock Item Listing Qty does not match with other stock reports|Stock Item Listing Qty does not match with other stock reports]]
#[[Pos3/5/FNB: Unable to find POS Option Maintenance at POS Backend after updated to new version|Unable to find POS Option Maintenance at POS Backend after updated to new version]]
#[[Pos3/5/FNB: Activate Pos Backend Error using dongle|Activate Pos Backend Error using dongle]]
#[[Pos3/5/FNB: Close Counter Report Amount not same with other report|Close Counter Report Amount not same with other report]]
#[[Pos3/5/FNB: Import data in Bonus Point Adjustment Error |Import data in Bonus Point Adjustment Error]]
#[[Pos3/5/FNB: Delete Location Error|Delete Location Error]]
#[[Pos3/5/FNB: License Status become Stale State how to fix?|License Status become Stale State how to fix?]]
#[[Pos3/5/FNB: When change Item Group, item Price also changed?|When change Item Group, item Price also changed?]]
#[[Pos3/5/FNB: Login POS Frontend system Show Failed, incorrect password|Login POS Frontend system Show Failed, incorrect password]]
#[[Pos3/5/FNB: Return quantity more than sell quantity|Return quantity more than sell quantity]]
#[[Pos3/5/FNB: Change Credit Card ID prompt error|Change Credit Card ID prompt error]]
#[[Pos3/5/FNB: Why is the selling price markup % not automatically calculated?|Why is the selling price markup % not automatically calculated?]]
#[[Pos3/5/FNB: POS Posting Error – ‘Deposit Acc is not set’|POS Posting Error – ‘Deposit Acc is not set’]]
#[[Pos3/5/FNB: POS Posting Error – ‘Deposit Acc is not set’|POS Posting Error – ‘Deposit Acc is not set’]]
#[[Pos3/5/FNB: POS Posting Error – ‘Duplicate Journal Entry No’|POS Posting Error – ‘Duplicate Journal Entry No’]]
#[[Pos3/5/FNB: POS Posting Error – ‘Duplicate Journal Entry No’|POS Posting Error – ‘Duplicate Journal Entry No’]]
#[[Pos3/5/FNB: Why is my promotion item not working when sell quantity is less than 1?|Why is my promotion item not working when sell quantity is less than 1?]]
#[[Pos3/5/FNB: Why is my Sale Account not showing POS Sales Amount|Why is my Sale Account not showing POS Sales Amount]]
#[[Pos3/5/FNB: Check Stock Level Show Nothing|Check Stock Level Show Nothing]]
#[[Pos3/5/FNB: Line 1 Invalid Account No, Posting Error|Line 1 Invalid Account No, Posting Error]]
#[[Pos3/5/FNB: After deleted POS Posting inquiry shows no records?|After deleted POS Posting inquiry shows no records?]]
#[[Pos3/5/FNB: Service Bus Issue|Service Bus Issue]]
#[[Pos3/5/FNB: Show services has been marked for deletion|Show services has been marked for deletion]]
#[[Pos3/5/FNB: Posting Error - ARInvoice AccNo is empty|Posting Error - ARInvoice AccNo is empty]]
#[[Pos3/5/FNB: Why is Menu Button rolled back to default sequence?|Why is Menu Button rolled back to default sequence?]]
#[[Pos3/5/FNB: Nothing come out when I click on New Posting at POS Posting|Nothing come out when I click on New Posting at POS Posting]]
#[[Pos3/5/FNB: Creating New Receipt & Payment Voucher is very slow?|Creating New Receipt & Payment Voucher is very slow?]]
#[[Pos3/5/FNB: Pos posting error - Line 2: Invalid Account No|Pos posting error - Line 2: Invalid Account No]]
#[[Pos3/5/FNB: Reprint receipt always printed from other printer?|Reprint receipt always printed from other printer?]]
#[[Pos3/5/FNB: Duplicate Cash Book Entry No during pos posting|Duplicate Cash Book Entry No during pos posting]]
#[[Pos5/FNB: Missing POS Posting tab under Location Maintenance|Missing POS Posting tab under Location Maintenance]]
#[[Pos3/5/FNB: When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?|When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?]]

#[[Pos3/5/FNB: Decimal is not showing 2 when i have set it 2|Decimal is not showing 2 when i have set it 2]]

#[[Pos3/5/FNB: Frontend Backorder Control Not Functioning|Frontend Backorder Control Not Functioning]]
==Login Failed==
#[[Pos3/5/FNB: Pos Login Failed - plugin issue|Pos Login Failed - plugin issue]]
#[[Pos3/5/FNB: Login Failed sa password|Login Failed sa password]]
#[[Pos3/5/FNB: Login Failed sa password|Login Failed sa password]]
#[[Pos3/5/FNB: Login POS Frontend system Show Failed, incorrect password|Login POS Frontend system Show Failed, incorrect password]]
#[[Pos3/5/FNB: License Control Error System.IO.IOExeption|License Control Error System.IO.IOExeption]]
#[[Pos3/5/FNB: Could not Login to POS Backend with Error fail to connect AutoCount Server Service|Could not Login to POS Backend with Error fail to connect AutoCount Server Service]]
#[[Pos3/5/FNB: Error when save Design Fast Selection Menu Details|Error when save Design Fast Selection Menu Details]]
#[[Pos3/5/FNB: Could not login POS Frontend|Could not login POS Frontend]]
#[[Pos3/5/FNB: When active License get error of Hardware Session ID not match|When active License get error of Hardware Session ID not match]]

#[[Pos3/5/FNB: Error with duplicated Barcode or Alternate Code|Error with duplicated Barcode or Alternate Code]]

#[[Pos3/5/FNB: I have already set photo and video link for LCD Customer Display screen but still not showing?|I have already set photo and video link for LCD Customer Display screen but still not showing?]]
==License==
#[[Pos3/5/FNB: Why can’t I turn on Hamachi VPN?|Why can’t I turn on Hamachi VPN?]]
#[[Pos3/5/FNB: Credit Sales Payment Error|Credit Sales Payment Error]]
#[[Pos3/5/FNB: Export Price to Weighting Scale = Weight Class|Export Price to Weighting Scale = Weight Class]]
#[[Pos3/5/FNB: Printer Unable to Print Summary Counter Receipt|Printer Unable to Print Summary Counter Receipt]]
#[[Pos3/5/FNB: When I scan item the system goes directly to payment|When I scan item the system goes directly to payment]]
#[[Pos3/5/FNB: POS Client Notifier still show error message even though service status shows running?|POS Client Notifier still show error message even though service status shows running?]]
#[[Pos3/5/FNB: When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”|When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”]]
#[[Pos3/5/FNB: When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”|When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”]]
#[[Pos3/5/FNB: When click on License Control, system will pop up error message “ System.TypeInitializationException…”|When click on License Control, system will pop up error message “ System.TypeInitializationException…”]]
#[[Pos3/5/FNB: When click on License Control, system will pop up error message “ System.TypeInitializationException…”|When click on License Control, system will pop up error message “ System.TypeInitializationException…”]]
#[[Pos3/5/FNB: When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”|When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”]]
#[[Pos3/5/FNB: When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”|When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”]]
#[[Pos3/5/FNB: Version not match issue during sync|Version not match issue during sync]]
#[[Pos3/5/FNB: When active License get error of Hardware Session ID not match|When active License get error of Hardware Session ID not match]]
#[[Pos3/5/FNB: Outlet stock item list is not same|Outlet stock item list is not same]]
#[[Pos3/5/FNB: License Control Error System.IO.IOExeption|License Control Error System.IO.IOExeption]]
#[[Pos3/5/FNB: No Show Unit Price Column at Purchase|No Show Unit Price Column at Purchase]]
#[[Pos3/5/FNB: License Status become Stale State how to fix?|License Status become Stale State how to fix?]]
#[[Pos3/5/FNB: Pos Login Failed - plugin issue|Pos Login Failed - plugin issue]]
#[[Pos3/5/FNB: Activate Pos Backend Error using dongle|Activate Pos Backend Error using dongle]]
#[[Pos3/5/FNB: Sync monitor profile services unable to start|Sync monitor profile services unable to start]]
#[[Pos3/5/FNB: Auto Sync Notifier unable to start|Auto Sync Notifier unable to start]]


==Maintenance==
#[[Pos3/5/FNB: Error when save Design Fast Selection Menu Details|Error when save Design Fast Selection Menu Details]]
#[[Pos3/5/FNB: Why is Menu Button rolled back to default sequence?|Why is Menu Button rolled back to default sequence?]]
#[[Pos3/5/FNB: Why is my promotion item not working when sell quantity is less than 1?|Why is my promotion item not working when sell quantity is less than 1?]]
#[[Pos3/5/FNB: Why is the selling price markup % not automatically calculated?|Why is the selling price markup % not automatically calculated?]]
#[[Pos3/5/FNB: Change Credit Card ID prompt error|Change Credit Card ID prompt error]]
#[[Pos3/5/FNB: When change Item Group, item Price also changed?|When change Item Group, item Price also changed?]]
#[[Pos3/5/FNB: Delete Location Error|Delete Location Error]]
#[[Pos3/5/FNB: Unable to find POS Option Maintenance at POS Backend after updated to new version|Unable to find POS Option Maintenance at POS Backend after updated to new version]]
#[[Pos3/5/FNB: Price did not update|Price did not update]]
#[[Pos3/5/FNB: Authorize code prompts|Authorize code prompts]]
#[[Pos3/5/FNB: Column reset every time open POS|Column reset every time open POS]]
#[[Pos3/5/FNB: New member type missing even after full sync|New member type missing even after full sync]]
#[[Pos3/5/FNB: Promotion Maintenance show duplicate item when save|Promotion Maintenance show duplicate item when save]]
#[[Pos3/5/FNB: Custom Payment Method Missing|Custom Payment Method Missing]]
#[[Pos3/5/FNB: Remote HQ failed to login|Remote HQ failed to login]]
#[[Pos3/5/FNB: Can't View Picture in Fast selection Menu|Can't View Picture in Fast selection Menu]]
#[[Pos3/5/FNB: Error message prompted during Cash Computation|Error message prompted during Cash Computation]]
#[[Pos3/5/FNB: Configuration setting error message|Configuration setting error message]]
#[[Pos3/5/FNB: Purge POS Transaction shows no data|Purge POS Transaction shows no data]]
#[[Pos3/5/FNB: After migrated from POS 3 to POS 5, POS options does not work|After migrated from POS 3 to POS 5, POS options does not work]]
#[[Pos3/5/FNB: POS Backend options are not be set |POS Backend options are not be set ]]
#[[Pos3/5/FNB: Different Outstanding Document Numbering When Create AR Payment in POS|Different Outstanding Document Numbering When Create AR Payment in POS]]
#[[Pos3/5/FNB: "Please configure HQ Database information first." prompted when click on Remote HQ Function|"Please configure HQ Database information first." prompted when click on Remote HQ Function]]
#[[Pos3/5/FNB: There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.|There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.]]
#[[Pos3/5/FNB: POS Sales are not shown in Price History Settings|POS Sales are not shown in Price History Settings]]
#[[Pos5/FNB: Enable minimum selling price issue|Enable minimum selling price issue]]
#[[Pos5/FNB: Cash computation missing some bank notes amount|Cash computation missing some bank notes amount]]
#[[Pos5/FNB: Unable to delete commission from commission maintenance|Unable to delete commission from commission maintenance]]


==Reporting==
#[[Pos3/5/FNB: Inquiry POS report error Value was either too large or too small for lnt32|Inquiry POS report error Value was either too large or too small for lnt32]]
#[[Pos3/5/FNB: Some of sales items are missing when view POS Sales Report|Some of sales items are missing when view POS Sales Report]]
#[[Pos3/5/FNB: Item numbering not appeared in Receipt|Item numbering not appeared in Receipt]]
#[[Pos3/5/FNB: Multi filters option causes some items not displayed|Multi filters option causes some items not displayed]]
#[[Pos3/5/FNB: Price decimal in barcode sticker|Price decimal in barcode sticker]]
#[[Pos3/5/FNB: "No report found." When I preview report in POS|"No report found." When I preview report in POS]]


==Others==
#[[Pos3/5/FNB: Printer Unable to Print Summary Counter Receipt|Printer Unable to Print Summary Counter Receipt]]
#[[Pos3/5/FNB: Export Price to Weighting Scale = Weight Class|Export Price to Weighting Scale = Weight Class]]
#[[Pos3/5/FNB: Why can’t I turn on Hamachi VPN?|Why can’t I turn on Hamachi VPN?]]
#[[Pos3/5/FNB: I have already set photo and video link for LCD Customer Display screen but still not showing?|I have already set photo and video link for LCD Customer Display screen but still not showing?]]
#[[Pos3/5/FNB: Reprint receipt always printed from other printer?|Reprint receipt always printed from other printer?]]
#[[Pos3/5/FNB: Creating New Receipt & Payment Voucher is very slow?|Creating New Receipt & Payment Voucher is very slow?]]
#[[Pos3/5/FNB: Import data in Bonus Point Adjustment Error |Import data in Bonus Point Adjustment Error]]
#[[Pos3/5/FNB: Stock Item Listing Qty does not match with other stock reports|Stock Item Listing Qty does not match with other stock reports]]
#[[Pos3/5/FNB: Sales submission error|Sales submission error]]
#[[Pos3/5/FNB: Application error during eDashBoard registration|Application error during eDashBoard registration]]
#[[Pos3/5/FNB: Migrate database to POS 5/F&B error 'Invalid database...'|Migrate database to POS 5/F&B error 'Invalid database...']]
#[[Pos3/5/FNB: Error 1001 on re-installation|Error 1001 on re-installation]]



{{NavigateForUser}}
{{NavigateForUser}}

Revision as of 08:36, 17 November 2021

Data Entry

  1. No Show Unit Price Column at Purchase
  2. Outlet stock item list is not same
  3. When I scan item the system goes directly to payment
  4. Credit Sales Payment Error
  5. Error with duplicated Barcode or Alternate Code
  6. Frontend Backorder Control Not Functioning
  7. Decimal is not showing 2 when i have set it 2
  8. Check Stock Level Show Nothing
  9. Return quantity more than sell quantity
  10. Close Counter Report Amount not same with other report
  11. Microsoft .NET Framework error after made payment
  12. Debtor not follow Debtor's price
  13. Only can Void Today Transaction
  14. Stock Transfer - No report found
  15. Service type status not shown when order item
  16. Duplicate Barcode for itemcode
  17. Line Printed, cannot set discount on this line
  18. Can’t Override Discount Limit
  19. Cash Payment Method is not set
  20. Promotion item cannot change unit price
  21. Why is my credit card type is blank even though i have maintained credit card type
  22. Item Price does not follow member price plan
  23. Unable to key in decimal places for bonus point payment


Sync

  1. Version not match issue during sync
  2. POS Client Notifier still show error message even though service status shows running?
  3. When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?
  4. Show services has been marked for deletion
  5. Service Bus Issue
  6. Could not locate new location from frontend
  7. Unexpected character encountered while parsing value
  8. Sync Issue - Sync Port put wrong
  9. When click on Configure Terminal, an error is prompted
  10. Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column


POS Posting

  1. POS Posting Error – ‘Deposit Acc is not set’
  2. POS Posting Error – ‘Duplicate Journal Entry No’
  3. Why is my Sale Account not showing POS Sales Amount
  4. Line 1 Invalid Account No, Posting Error
  5. After deleted POS Posting inquiry shows no records?
  6. Posting Error - ARInvoice AccNo is empty
  7. Nothing come out when I click on New Posting at POS Posting
  8. Pos posting error - Line 2: Invalid Account No
  9. Duplicate Cash Book Entry No during pos posting
  10. Missing POS Posting tab under Location Maintenance


Login Failed

  1. Pos Login Failed - plugin issue
  2. Login Failed sa password
  3. Login POS Frontend system Show Failed, incorrect password
  4. Could not Login to POS Backend with Error fail to connect AutoCount Server Service
  5. Could not login POS Frontend


License

  1. When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”
  2. When click on License Control, system will pop up error message “ System.TypeInitializationException…”
  3. When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”
  4. When active License get error of Hardware Session ID not match
  5. License Control Error System.IO.IOExeption
  6. License Status become Stale State how to fix?
  7. Activate Pos Backend Error using dongle
  8. Sync monitor profile services unable to start
  9. Auto Sync Notifier unable to start


Maintenance

  1. Error when save Design Fast Selection Menu Details
  2. Why is Menu Button rolled back to default sequence?
  3. Why is my promotion item not working when sell quantity is less than 1?
  4. Why is the selling price markup % not automatically calculated?
  5. Change Credit Card ID prompt error
  6. When change Item Group, item Price also changed?
  7. Delete Location Error
  8. Unable to find POS Option Maintenance at POS Backend after updated to new version
  9. Price did not update
  10. Authorize code prompts
  11. Column reset every time open POS
  12. New member type missing even after full sync
  13. Promotion Maintenance show duplicate item when save
  14. Custom Payment Method Missing
  15. Remote HQ failed to login
  16. Can't View Picture in Fast selection Menu
  17. Error message prompted during Cash Computation
  18. Configuration setting error message
  19. Purge POS Transaction shows no data
  20. After migrated from POS 3 to POS 5, POS options does not work
  21. POS Backend options are not be set
  22. Different Outstanding Document Numbering When Create AR Payment in POS
  23. "Please configure HQ Database information first." prompted when click on Remote HQ Function
  24. There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.
  25. POS Sales are not shown in Price History Settings
  26. Enable minimum selling price issue
  27. Cash computation missing some bank notes amount
  28. Unable to delete commission from commission maintenance


Reporting

  1. Inquiry POS report error Value was either too large or too small for lnt32
  2. Some of sales items are missing when view POS Sales Report
  3. Item numbering not appeared in Receipt
  4. Multi filters option causes some items not displayed
  5. Price decimal in barcode sticker
  6. "No report found." When I preview report in POS


Others

  1. Printer Unable to Print Summary Counter Receipt
  2. Export Price to Weighting Scale = Weight Class
  3. Why can’t I turn on Hamachi VPN?
  4. I have already set photo and video link for LCD Customer Display screen but still not showing?
  5. Reprint receipt always printed from other printer?
  6. Creating New Receipt & Payment Voucher is very slow?
  7. Import data in Bonus Point Adjustment Error
  8. Stock Item Listing Qty does not match with other stock reports
  9. Sales submission error
  10. Application error during eDashBoard registration
  11. Migrate database to POS 5/F&B error 'Invalid database...'
  12. Error 1001 on re-installation



Go to menu

AutoCount Accounting 2.0 & 2.1


AutoCount Accounting 1.8 / 1.9
AutoCount Payroll
AutoCount POS


AutoCount On The Go
AutoCount Accounting Plug-In Documentations

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