Category:AutoCount Accounting 1.8:FAQTroubleshoot
GL
- Error Message Journal entry not balance by project or department -(SW/KM/P)
- No account description shown in Profit & Loss Statement -(SW/KM/P)
- Can't choose different PV/OR numbering format during create new PV/OR -(HY/KM/P)
- Bank Account not appeared in Bank Reconciliation -(P/KM)
- Taxation Account is not shown in P&L Statement -(SW/KM/P)
- ARCN didn’t specify project no., but project no. appears in ledger report? -(Ju/CY/KM/P)
- Can't create or move sub account under fixed asset account -(Jul/KM/P)
- Different amount shown when drill down to the sub account -(JS/Jes/KM/P)
- Preview Profit & Loss error - ’1 is not supported code page, parameter name: codepage’ -(SW/KM/P)
- Unable to retrieve last year figure when preview P&L this year vs last year -(Jul/KM/P)
- Unable to find menus of G/L, A/R, A/P -(Mei/KM/P)
- Balance Sheet - Amount from previous month is not brought forward to current month -(Jul/KM/P)
- Unable to export grid content to excel -(SW/KM/P)
- Balance Sheet amount not tally with Creditor Aging Amount -(LS/KM/P)
- Unable to delete account xxx-xxx because it has amount in Year-To-Date balance -(KC/KM/P)
AR/AP
- Aging Report - The value of Total is not Shown -(JS/KM/P)
- You are not allowed to edit documents from other source. -(Jul/KM/P)
- Can't Save ARAP Contra? -(SW/KM/P)
- Can't select Project No. in AP Invoice Entry? -(LS/KM/P)
- Can't save past AR Invoice? -(KM/P)
- AR Payment in local currency but prompted for Gain/Loss setting -(Ell/KM/P)
- Report Design – dragged field not shown in PV -(SW/KM/P)
- Contra Entry not allowed for different currencies -(Jul/KM/P)
- Unable to edit currency exchange rate in AP Invoice -(LS/KM/P)
- Year End error - ARCN record not found -(CK/KM/P)
- Can't edit A/R Payment after added exception -(Jac/CY/KM/P)
- Cannot select trade debtor/creditor account in CN or Journal -(SW/KM/P)
- Unable to save a new ARCN -(Mic/KM/P)
- Unable to select deposit account in New A/R Deposit -(Jul/KM/P)
- Message box ‘please select a deposit document for the payment method’ prompted when select payment method in AR Receive Payment -(SW/KM/P)
- Document date is set to maximum date -(EL/KM/P)
- No result when inquiry Debtor Statement -(Azi/KM/P)
- Error message ‘Please empty tax registration number’ after filled in the column of Tax Registration No. -(EL/KM/P)
- Knock off error – Knock off date must be on or after payment and document date -(HY/KM/P)
Stock
- Why I couldn't delete Item Code? -(KM/P)
- I can’t find More Stock Maintenance on Stock menu -(LS/KM/P)
- Duplicated opening balance for a serial number? -(KM/P)
- Can’t view item image at client pc -(Mic/KM/P)
- In July Stock Aging Report, stock quantity is "zero" but the cost value is not "0.00"? -(JS/CY/KM/P)
- System still deduct stock after 'Post To Stock' access rights was removed -(LS/KM/P)
- Can I use stock write to write off the damaged goods for FIFO Costing Method? -(LS/KM/P)
Sales
- Rounding Adjustment Account is empty -(HY/KM/P)
- Unable to save an entry/document with GST adjustment -(EL/KM/P)
- “Credit Sales” button is disabled in Cash Sales -(Mei/KM/P/KM)
- Show Instant Info- Price History is empty -(MIC/KM/P)
- Can't change rounding method for invoice -(JS/KM/P)
- Unable to select stock code in Monthly Sales Analysis report -(Jul/CY/KM/P)
- Save Invoice error - 'Invalid account no' -(SW/KM/P)
- Invoice grid listing is not displayed? -(Jul/KM/P)
- Can't change the price of invoice that was transferred from DO -(P/P)
- Item selling price does not follow the setting in Item Price Book -(LS/KM/P)
- Sales amount different between Multi-Dimensional Sales Analysis Report and Monthly Sales Analysis Report -(LS/KM/P)
- Unable to preview or print a printed document -(CY/KM/P)
- Filter by Salesman - Sales agent can access other agent’s customers -(LS/KM/P)
- Unable to delete Sales Invoice -(CK/KM/P)
- Duplicate Invoice no -(Mei/KM/P)
- Unable to select preview option -(HY/KM/P)
- Couldn’t select credit card account in cash sale -(CY/KM/P)
- Debtor - Couldn't find debtor when creating invoice? -(Mei/KM/P)
- Outstanding value is blank in Purchase Invoice or Invoice -(Jac/KM/P)
- No result when inquiry Customer Price Listing -(CK/KM/P)
- Unable to save invoice - The following stock items are negative quantity, save aborted -(Mei/KM/P)
- Quotation details not appeared in transfer document screen of Sales Order/Delivery Order or Invoice -(Jul/KM/P)
- Item batch not appeared in the drop-down list when creating a new invoice -(SW/KM/P)
- Error message prompted ‘Access is denied’ when click on sent by email -(SW/KM/P)
- Dialog ‘Enter Total Cost’ prompted out when create a new invoice -(LS/KM/P)
Purchase
- Unit Price not displayed in Purchases documents? -(KM/P)
- Duplicate Supplier D/O No. or Invoice No -(CY/KM/P)
- Unable to show Purchase Price History setting -(Mic/KM/P)
GST
- Already knocked off, but still show as GST on Payment Unapplied Amount -(/P)
- Error Message "Tax Type must be selected" -(KM/P)
- GST03 – Tax amount appears in Others (Lain-lain) column -(Jes/KM/P)
- Cannot select tax code for past document -(Mei/KM/P)
- Gift Rule - Sales Account is empty or invalid -(Jes/KM/P)
- GST- set GST Date for past invoice -(Jes/KM/P)
- GST - “Error on GST On Realized Gain Loss: Tax Type IES not found” -(EL/KM/P)
- Supplier tax registration number not shown in GAF Viewer -(HY/KM/P)
- Error message “No default tax document number found” when tried to save a sales document -(CY/KM/P)
- Unable to select or change tax code when creating a new invoice -(EL/KM/P)
- Journal not created automatically on transaction involving tax code IM-SVC -(CK/KM/P)
- Outstanding invoices not shown as GST Bad Debt Relief -(LS/KM/P)
- Supplier Invoice GST amount is different with GST amount in AutoCount -(Azi/KM/P)
- Unable to submit GST through TAP for negative output tax (column 5a & 5b) -(HY/KM/P)
- Tax transaction not shown in GST03 -(LS/KM/P)
- GST Processor error – Attempted to divide by zero -(CK/KM/P)
- GST Processor error - “cannot set ‘DocNo’. The value violates the MaxLength limit of this column.” -(Mic/KM/P)
- GST Processor error - Cannot load GST Processor Date. The latest GST Processor not committed yet -(CY/KM/P)
Prompted Message
- Unable to Save a New Payment Voucher -(SW/KM/P)
- Sorry you have exceeded 500 transaction limit? -(PT/P)
- Restore Error - SQL Server cannot process this media family (SW/KM/P)
- Backup Error..Cannot open backup device -(HY/KM/P)
- Backup Error "The database is larger than 2GB.You only can use WinRAR as compression method" -(KM/P)
- Delete user - error message prompted -(CK/KM/P)
- Consolidate Financial Report - Cannot set column “LiveDBDatabaseName” -(Eve/KM/P)
- Backup error - File is not a valid archive. I/O error occur? -(JS/KM/P)
- Attach account book error-Unknown Sql Exception, The database ‘AED_TEST’ cannot be opened because it is version 706. -(JS/CY/KM/P)
- Backup error: “Backup Failed. Database Error found. There was no endpoint listening at...” -(CY/KM/P)
- Backup error- Database msdb cannot be opened -(CK/KM/P)
- Login Message - "Fail to check database exist in Scheduled Backup"...There was no endpoint listening at... -(CK/CY/KM/P)
- Unable to attach suspected or corrupted database -(P/CK/CY/KM/P)
- Invalid Report Header in Company Profile -(Azi/CY/KM/P)
- Login Message - This account book has been marked as “Old version”, do you still want to login -(Azi/CY/KM/P)
- Error creating new account book in client pc -(Azi/KM/P)
- AutoCount Accounting Session has been Expired and unable to re-register your session -(CK/CY/KM/P)
- Failed to register the Database Server to USB key in AutoCount Backup Server Setting -(CY/KM/P)
- Import items error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column. -(CY/KM/P)
- Backup error - You have enter a BLANK password. Do you still want to continue? -(Jac/KM/P)
- The system needs to upgrade your current account book -(P/KM/P)
- Attach database error - One or more files do not match the primary file of the database. -(CY/KM/P)
- Error message – The value of column Location in table IPHIST does not exist in its master file -(EL/KM/P)
- Import journal entry error - Column ‘TaxableAmt’ does not belong to table -(Azi/KM/P)
- Installation error – An unexpected error is keeping you from creating the folder -(HY/KM/P)
- Export data error – Access is denied -(Azi/KM/P)
Login Issue
- The server was not found or was not accessible -(KM/P)
- Your database version is later than supported database -(P/P)
- The Network Name cannot be Found -(JS/P)
- Login error - Arithmetic operation resulted in an overflow -(CY/JS/KM/P)
- Error message – Unable to login from internet -(Mic/KM/P)
- Login error - You access right setting does not allow you login to this ‘Old Version’ account book -(EL/KM/P)
SQL
- Cannot open database A893478? -(P/P)
- Cannot open database “AED_XXX”… -(P/P)
- Forgot SA password ? -(KM/P)
- Upgrade error: SQL Server Service Broker is not enabled -(HY/P)
- Upgrade error: View Server State permission was denied -(JT/P)
- SQL Log Files keep on Growing -(JT/P)
- SQL Server installation error: “Fusion ATL” rule failed -(KS/KM/P)
- SQL Installation Error - is not a valid argument or you do not have permission -(HY/KM/P)
- SQL Server Configuration Manager - Cannot connect to WMI provider -(CY/KM/P)
- SQL Installation error - There are validation error on this page…Attributes not match? -(HY/KM/P)
- SQL Server installation error - Wait on the Database Engine recovery handle failed -(KS/KM/P)
Other
- Report exported to Excel, some details missing -(LS/KM/P)
- Print Cash Transaction Listing - unable to select Voucher Type -(LS/KM/P)
- Installation Error "An error occurred during the installation of assembly" -(CY/P)
- Installation Error "Unable to extract msi file to temporary file" -(Azi/KM/P)
- Installation Error .Net Framework 4 (HRESULT 0xc8000222) -(KM/P)
- Report Design - Rich Text did not show properly -(P/P)
- Permanent license becomes Trial license -(Mic/KM/P)
- Further Description shows unwanted empty rows -(P/P)
- No result when inquiry Activity Stream -(JS/CY/KM/P)
- Mouse wheel is not functioning with the drop-down list in AutoCount System -(HY/KM/P)
- USB Key Error:The requested address is not valid in its content… -(Jac/KM/P)
- Hamachi can’t be turned on -(KC/KM/P)
- Document numbering do not follow the format that have been set -(ami/KM/P)
- Import past AR Invoice Error -Transaction date xx/xx/xxxx is not in the maintained fiscal year range… -(EL/KM/P)
AutoCount Accounting 2.0 & 2.1
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AutoCount Accounting 1.8 / 1.9
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AutoCount Payroll
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AutoCount POS
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AutoCount On The Go
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AutoCount Accounting Plug-In Documentations
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