Category:AutoCount Pos 5.0/FnB 5.0 Shared FAQ Troubleshoot: Difference between revisions
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==Data Entry== |
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#[[Pos5/FNB: Unable to key in decimal places for bonus point payment|Unable to key in decimal places for bonus point payment]] |
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#[[Pos3/5/FNB: No Show Unit Price Column at Purchase|No Show Unit Price Column at Purchase]] |
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#[[Pos5/FNB: Unable to delete commission from commission maintenance|Unable to delete commission from commission maintenance]] |
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#[[ |
#[[Pos3/5/FNB: Outlet stock item list is not same|Outlet stock item list is not same]] |
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#[[Pos3/5/FNB: When I scan item the system goes directly to payment|When I scan item the system goes directly to payment]] |
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#[[Pos5/FNB: Item Price does not follow member price plan|Item Price does not follow member price plan]] |
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#[[ |
#[[Pos3/5/FNB: Credit Sales Payment Error|Credit Sales Payment Error]] |
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#[[Pos3/5/FNB: Error with duplicated Barcode or Alternate Code|Error with duplicated Barcode or Alternate Code]] |
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#[[Pos5/FNB: Missing POS Posting tab under Location Maintenance|Missing POS Posting tab under Location Maintenance]] |
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#[[Pos3/5/FNB: Frontend Backorder Control Not Functioning|Frontend Backorder Control Not Functioning]] |
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#[[Pos3/5/FNB: POS Sales are not shown in Price History Settings|POS Sales are not shown in Price History Settings]] |
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#[[Pos3/5/FNB: Decimal is not showing 2 when i have set it 2|Decimal is not showing 2 when i have set it 2]] |
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#[[Pos3/5/FNB: There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.|There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.]] |
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#[[Pos3/5/FNB: Check Stock Level Show Nothing|Check Stock Level Show Nothing]] |
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#[[Pos3/5/FNB: "Please configure HQ Database information first." prompted when click on Remote HQ Function|"Please configure HQ Database information first." prompted when click on Remote HQ Function]] |
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#[[Pos3/5/FNB: Return quantity more than sell quantity|Return quantity more than sell quantity]] |
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#[[Pos5/FNB: Why is my credit card type is blank even though i have maintained credit card type|Why is my credit card type is blank even though i have maintained credit card type]] |
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#[[Pos3/5/FNB: |
#[[Pos3/5/FNB: Close Counter Report Amount not same with other report|Close Counter Report Amount not same with other report]] |
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#[[Pos3/5/FNB: |
#[[Pos3/5/FNB: Microsoft .NET Framework error after made payment|Microsoft .NET Framework error after made payment]] |
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#[[Pos3/5/FNB: |
#[[Pos3/5/FNB: Debtor not follow Debtor's price|Debtor not follow Debtor's price]] |
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#[[Pos3/5/FNB: Only can Void Today Transaction|Only can Void Today Transaction]] |
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#[[Pos3/5/FNB: Different Outstanding Document Numbering When Create AR Payment in POS|Different Outstanding Document Numbering When Create AR Payment in POS]] |
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#[[Pos3/5/FNB: |
#[[Pos3/5/FNB: Stock Transfer - No report found|Stock Transfer - No report found]] |
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#[[Pos3/5/FNB: Service type status not shown when order item|Service type status not shown when order item]] |
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#[[Pos3/5/FNB: Duplicate Barcode for itemcode|Duplicate Barcode for itemcode]] |
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#[[Pos3/5/FNB: Line Printed, cannot set discount on this line|Line Printed, cannot set discount on this line]] |
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#[[Pos3/5/FNB: Can’t Override Discount Limit|Can’t Override Discount Limit]] |
#[[Pos3/5/FNB: Can’t Override Discount Limit|Can’t Override Discount Limit]] |
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#[[Pos3/5/FNB: Cash Payment Method is not set|Cash Payment Method is not set]] |
#[[Pos3/5/FNB: Cash Payment Method is not set|Cash Payment Method is not set]] |
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#[[Pos3/5/FNB: |
#[[Pos3/5/FNB: Promotion item cannot change unit price|Promotion item cannot change unit price]] |
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#[[Pos5/FNB: Why is my credit card type is blank even though i have maintained credit card type|Why is my credit card type is blank even though i have maintained credit card type]] |
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#[[Pos3/5/FNB: Inquiry POS report error Value was either too large or too small for lnt32|Inquiry POS report error Value was either too large or too small for lnt32]] |
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#[[ |
#[[Pos5/FNB: Item Price does not follow member price plan|Item Price does not follow member price plan]] |
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#[[Pos5/FNB: Unable to key in decimal places for bonus point payment|Unable to key in decimal places for bonus point payment]] |
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#[[Pos3/5/FNB: After migrated from POS 3 to POS 5, POS options does not work|After migrated from POS 3 to POS 5, POS options does not work]] |
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#[[Pos5/FNB: Why can’t I select new member type at POS Front End even though I have added new member type at POS Back End|Why can’t I select new member type at POS Front End even though I have added new member type at POS Back End]] |
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#[[Pos3/5/FNB: Duplicate Barcode for itemcode|Duplicate Barcode for itemcode]] |
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#[[Pos5/FNB: Why user can make payment by point payment even though transaction amount is more than available point?|Why user can make payment by point payment even though transaction amount is more than available point?]] |
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#[[Pos3/5/FNB: Nothing come out when I click on New Posting at POS Posting|Nothing come out when I click on New Posting at POS Posting]] |
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#[[Pos5/FNB: Item able to sell below min selling price after discount|Item able to sell below min selling price after discount]] |
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#[[Pos3/5/FNB: Purge POS Transaction shows no data|Purge POS Transaction shows no data]] |
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#[[Pos5/FNB: Item code not found but F1 search is there|Item code not found but F1 search is there]] |
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#[[Pos3/5/FNB: Multi filters option causes some items not displayed|Multi filters option causes some items not displayed]] |
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#[[Pos5/FNB: Rounding display at FE issue|Rounding display at FE issue]] |
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#[[Pos3/5/FNB: Item numbering not appeared in Receipt|Item numbering not appeared in Receipt]] |
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#[[Pos5/FNB: E-Wallet payment Error Code: Payment not allowed?|E-Wallet payment Error Code: Payment not allowed?]] |
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#[[Pos5/FNB: Refund with vouchers prompt warning|Refund with vouchers prompt warning]] |
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#[[Pos5/FNB: Cash In & Cash out error|Cash In & Cash out error]] |
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#[[Pos5/FNB: Scan item code will prompt key in price even though auto prompt is inactive?|Scan item code will prompt key in price even though auto prompt is inactive?]] |
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#[[Pos5/FNB: Point Payment issue|Point Payment issue]] |
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#[[Pos5/FNB: How to enable feature of return earned point when return item?|How to enable feature of return earned point when return item?]] |
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#[[Pos5/FNB: Pos Frontend Why keep charging SST6 even I have specified each item its own tax code?|Pos Frontend Why keep charging SST6 even I have specified each item its own tax code?]] |
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#[[Pos5/FNB: Hotkey or Syntax Formula on enter Barcode|Hotkey or Syntax Formula on enter Barcode]] |
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==Sync== |
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#[[Pos3/5/FNB: Version not match issue during sync|Version not match issue during sync]] |
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#[[Pos3/5/FNB: POS Client Notifier still show error message even though service status shows running?|POS Client Notifier still show error message even though service status shows running?]] |
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#[[Pos3/5/FNB: When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?|When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?]] |
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#[[Pos3/5/FNB: Show services has been marked for deletion|Show services has been marked for deletion]] |
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#[[Pos3/5/FNB: Service Bus Issue|Service Bus Issue]] |
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#[[Pos3/5/FNB: Could not locate new location from frontend|Could not locate new location from frontend]] |
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#[[Pos3/5/FNB: Unexpected character encountered while parsing value|Unexpected character encountered while parsing value]] |
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#[[Pos3/5/FNB: Sync Issue - Sync Port put wrong|Sync Issue - Sync Port put wrong]] |
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#[[Pos3/5/FNB: When click on Configure Terminal, an error is prompted|When click on Configure Terminal, an error is prompted]] |
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#[[Pos3/5/FNB: Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column|Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column]] |
#[[Pos3/5/FNB: Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column|Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column]] |
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#[[Pos3/5/FNB: The Password did not match|The Password did not match]] |
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#[[Pos3/5/FNB: Some of sales items are missing when view POS Sales Report|Some of sales items are missing when view POS Sales Report]] |
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#[[Pos3/5/FNB: Error message when reset terminal pc at POS Server Monitor?|Error message when reset terminal pc at POS Server Monitor?]] |
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#[[Pos3/5/FNB: Configuration setting error message|Configuration setting error message]] |
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#[[Pos3/5/FNB: Sync Error because the ‘PRIMARY’ filegroup is full|Sync Error because the ‘PRIMARY’ filegroup is full]] |
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#[[Pos3/5/FNB: Sync Error 'PaymentAmt Outstanding in docno'|Sync Error 'PaymentAmt Outstanding in docno']] |
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#[[Pos3/5/FNB: When sync stuck at sync member and error message occurred (... No type was found that matches the controller named “GetMemberCount”|When sync stuck at sync member and error message occurred (... No type was found that matches the controller named “GetMemberCount”]] |
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#[[Pos3/5/FNB: Why I unable to see updated transaction even though sync is successful?|Why I unable to see updated transaction even though sync is successful?]] |
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#[[Pos3/5/FNB: Why POS Server Monitor Sync Profile services keep stopped?|Why POS Server Monitor Sync Profile services keep stopped?]] |
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#[[Pos3/5/FNB: Sync Error POS Session|Sync Error POS Session]] |
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#[[Pos3/5/FNB: Sync stuck at Report and then prompt out primary key error|Sync stuck at Report and then prompt out primary key error]] |
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#[[Pos3/5/FNB: Synchronizer Error: HQ POS Sync Product ID (Unregistered)…|Synchronizer Error: HQ POS Sync Product ID (Unregistered)…]] |
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#[[Pos3/5/FNB: Sync Issue POS Terminal Member Type|Sync Issue POS Terminal Member Type]] |
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#[[Pos3/5/FNB: Sync Error Message status still showing error even though all my pos transaction had been updated to HQ Server?|Sync Error Message status still showing error even though all my pos transaction had been updated to HQ Server?]] |
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#[[Pos3/5/FNB: Unable to select terminal id after assigned location|Unable to select terminal id after assigned location]] |
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#[[Pos3/5/FNB: Sync error Debtor Address Maxlength limit|Sync error Debtor Address Maxlength limit]] |
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#[[Pos3/5/FNB: Sync error POSCashRecord Session|Sync error POSCashRecord Session]] |
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#[[Pos3/5/FNB: Sync error PosEventLog UserID|Sync error PosEventLog UserID]] |
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#[[Pos3/5/FNB: Sync error column Description hit MaxLength limit|Sync error column Description hit MaxLength limit]] |
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#[[Pos3/5/FNB: Sync error PosEventLog TerminalID|Sync error PosEventLog TerminalID]] |
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#[[Pos3/5/FNB: When perform sync, system keeps prompt up: POSPayment record not found|When perform sync, system keeps prompt up: POSPayment record not found]] |
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#[[Pos3/5/FNB: Sync Error Array dimensions exceeded supported range|Sync Error Array dimensions exceeded supported range]] |
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#[[Pos3/5/FNB: Sync keep prompting PosPayment record not found?|Sync keep prompting PosPayment record not found?]] |
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#[[Pos3/5/FNB: Sync error PosDocNoFormat TerminalID|Sync error PosDocNoFormat TerminalID]] |
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#[[Pos3/5/FNB: Sync error PosStaffAttendance UserID|Sync error PosStaffAttendance UserID]] |
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#[[Pos3/5/FNB: Sync error Primary Key Error (UOM Conversion)|Sync error Primary Key Error (UOM Conversion)]] |
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#[[Pos3/5/FNB: After add New Fiscal Year, Why Synchronizer Error?|After add New Fiscal Year, Why Synchronizer Error?]] |
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#[[Pos3/5/FNB: Cant sync back PosPayment VCType|Cant sync back PosPayment VCType]] |
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#[[Pos3/5/FNB: Sync error Transaction IPHIST Member No.|Sync error Transaction IPHIST Member No.]] |
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==POS Posting== |
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#[[Pos3/5/FNB: POS Posting Error – ‘Deposit Acc is not set’|POS Posting Error – ‘Deposit Acc is not set’]] |
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#[[Pos3/5/FNB: POS Posting Error – ‘Duplicate Journal Entry No’|POS Posting Error – ‘Duplicate Journal Entry No’]] |
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#[[Pos3/5/FNB: Why is my Sale Account not showing POS Sales Amount|Why is my Sale Account not showing POS Sales Amount]] |
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#[[Pos3/5/FNB: Line 1 Invalid Account No, Posting Error|Line 1 Invalid Account No, Posting Error]] |
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#[[Pos3/5/FNB: After deleted POS Posting inquiry shows no records?|After deleted POS Posting inquiry shows no records?]] |
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#[[Pos3/5/FNB: Posting Error - ARInvoice AccNo is empty|Posting Error - ARInvoice AccNo is empty]] |
#[[Pos3/5/FNB: Posting Error - ARInvoice AccNo is empty|Posting Error - ARInvoice AccNo is empty]] |
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#[[Pos3/5/FNB: Nothing come out when I click on New Posting at POS Posting|Nothing come out when I click on New Posting at POS Posting]] |
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#[[Pos3/5/FNB: Error message prompted during Cash Computation|Error message prompted during Cash Computation]] |
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#[[Pos3/5/FNB: |
#[[Pos3/5/FNB: Pos posting error - Line 2: Invalid Account No|Pos posting error - Line 2: Invalid Account No]] |
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#[[Pos3/5/FNB: Duplicate Cash Book Entry No during pos posting|Duplicate Cash Book Entry No during pos posting]] |
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#[[Pos5/FNB: Missing POS Posting tab under Location Maintenance|Missing POS Posting tab under Location Maintenance]] |
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#[[Pos5/FNB: Point Payment Method is not set|Point Payment Method is not set]] |
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#[[Pos5/FNB: Delete POS Posting error DB concurrency violation|Delete POS Posting error DB concurrency violation]] |
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#[[Pos5/FNB: For POS posting, why is credit card bank charges account code different from what I have assigned?|For POS posting, why is credit card bank charges account code different from what I have assigned?]] |
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#[[Pos5/FNB: Posting Error TaxBrNo|Posting Error TaxBrNo]] |
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#[[Pos5/FNB: Posting Error - PaymentMethod, CBDate, PaymentNo,InclusiveTax, TaxDocNo|Posting Error - PaymentMethod, CBDate, PaymentNo,InclusiveTax, TaxDocNo]] |
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#[[Pos5/FNB: Posting Separate Number not works|Posting Separate Number not works]] |
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#[[Pos5/FNB: Posting error show accrual and payment basis tax code issue|Posting error show accrual and payment basis tax code issue]] |
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#[[Pos5/FNB: Pos Posting Error - Duplicate Posting Number|Pos Posting Error - Duplicate Posting Number]] |
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#[[Pos5/FNB: When perform POS posting it shows multiple sales accounts instead of one combined sales account?|When perform POS posting it shows multiple sales accounts instead of one combined sales account?]] |
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#[[Pos5/FNB: I clicked on Cash Button at POS AR Payment, but the payment method shows bank account instead of cash account?|I clicked on Cash Button at POS AR Payment, but the payment method shows bank account instead of cash account?]] |
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==Login Failed== |
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#[[Pos3/5/FNB: Pos Login Failed - plugin issue|Pos Login Failed - plugin issue]] |
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#[[Pos3/5/FNB: Login Failed sa password|Login Failed sa password]] |
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#[[Pos3/5/FNB: Login POS Frontend system Show Failed, incorrect password|Login POS Frontend system Show Failed, incorrect password]] |
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#[[Pos3/5/FNB: Could not Login to POS Backend with Error fail to connect AutoCount Server Service|Could not Login to POS Backend with Error fail to connect AutoCount Server Service]] |
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#[[Pos3/5/FNB: Could not login POS Frontend|Could not login POS Frontend]] |
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#[[Pos3/5/FNB: Open POS, F&B error, dotNet Issue|Open POS, F&B error, dotNet Issue]] |
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#[[Pos3/5/FNB: POS BACKEND open error|POS BACKEND open error]] |
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#[[Pos3/5/FNB: Error when launching Backend|Error when launching Backend]] |
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#[[Pos3/5/FNB: Why does system keep prompt to create database whenever I launch the Backend?|Why does system keep prompt to create database whenever I launch the Backend?]] |
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==License== |
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#[[Pos3/5/FNB: When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”|When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”]] |
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#[[Pos3/5/FNB: When click on License Control, system will pop up error message “ System.TypeInitializationException…”|When click on License Control, system will pop up error message “ System.TypeInitializationException…”]] |
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#[[Pos3/5/FNB: When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”|When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”]] |
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#[[Pos3/5/FNB: When active License get error of Hardware Session ID not match|When active License get error of Hardware Session ID not match]] |
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#[[Pos3/5/FNB: License Control Error System.IO.IOExeption|License Control Error System.IO.IOExeption]] |
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#[[Pos3/5/FNB: License Status become Stale State how to fix?|License Status become Stale State how to fix?]] |
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#[[Pos3/5/FNB: Activate Pos Backend Error using dongle|Activate Pos Backend Error using dongle]] |
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#[[Pos3/5/FNB: Sync monitor profile services unable to start|Sync monitor profile services unable to start]] |
#[[Pos3/5/FNB: Sync monitor profile services unable to start|Sync monitor profile services unable to start]] |
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#[[Pos3/5/FNB: |
#[[Pos3/5/FNB: Auto Sync Notifier unable to start|Auto Sync Notifier unable to start]] |
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#[[Pos3/5/FNB: Error: System found don’t have POS Item Batch module|Error: System found don’t have POS Item Batch module]] |
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#[[Pos3/5/FNB: Import Itemcode Error - Multi UOM|Import Itemcode Error - Multi UOM]] |
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#[[Pos3/5/FNB: Login to POS Backend with Error Fail to connect AutoCount Server Service|Login to POS Backend with Error Fail to connect AutoCount Server Service]] |
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#[[Pos3/5/FNB: Register License prompted Same device can only maintain 1 temp product ID|Register License prompted Same device can only maintain 1 temp product ID]] |
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#[[Pos3/5/FNB: Unable register account book at Autocount server|Unable register account book at Autocount server]] |
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#[[Pos3/5/FNB: Could not insert license to Frontend POS/FnB?|Could not insert license to Frontend POS/FnB?]] |
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==Maintenance== |
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#[[Pos3/5/FNB: Error when save Design Fast Selection Menu Details|Error when save Design Fast Selection Menu Details]] |
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#[[Pos3/5/FNB: Why is Menu Button rolled back to default sequence?|Why is Menu Button rolled back to default sequence?]] |
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#[[Pos3/5/FNB: Why is my promotion item not working when sell quantity is less than 1?|Why is my promotion item not working when sell quantity is less than 1?]] |
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#[[Pos3/5/FNB: Why is the selling price markup % not automatically calculated?|Why is the selling price markup % not automatically calculated?]] |
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#[[Pos3/5/FNB: Change Credit Card ID prompt error|Change Credit Card ID prompt error]] |
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#[[Pos3/5/FNB: When change Item Group, item Price also changed?|When change Item Group, item Price also changed?]] |
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#[[Pos3/5/FNB: Delete Location Error|Delete Location Error]] |
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#[[Pos3/5/FNB: Unable to find POS Option Maintenance at POS Backend after updated to new version|Unable to find POS Option Maintenance at POS Backend after updated to new version]] |
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#[[Pos3/5/FNB: Price did not update|Price did not update]] |
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#[[Pos3/5/FNB: Authorize code prompts|Authorize code prompts]] |
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#[[Pos3/5/FNB: Column reset every time open POS|Column reset every time open POS]] |
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#[[Pos3/5/FNB: New member type missing even after full sync|New member type missing even after full sync]] |
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#[[Pos3/5/FNB: Promotion Maintenance show duplicate item when save|Promotion Maintenance show duplicate item when save]] |
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#[[Pos3/5/FNB: Custom Payment Method Missing|Custom Payment Method Missing]] |
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#[[Pos3/5/FNB: Remote HQ failed to login|Remote HQ failed to login]] |
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#[[Pos3/5/FNB: Can't View Picture in Fast selection Menu|Can't View Picture in Fast selection Menu]] |
#[[Pos3/5/FNB: Can't View Picture in Fast selection Menu|Can't View Picture in Fast selection Menu]] |
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#[[Pos3/5/FNB: |
#[[Pos3/5/FNB: Error message prompted during Cash Computation|Error message prompted during Cash Computation]] |
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#[[Pos3/5/FNB: Configuration setting error message|Configuration setting error message]] |
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#[[Pos3/5/FNB: Could not Login to POS Backend with Error fail to connect AutoCount Server Service|Could not Login to POS Backend with Error fail to connect AutoCount Server Service]] |
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#[[Pos3/5/FNB: Purge POS Transaction shows no data|Purge POS Transaction shows no data]] |
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#[[Pos3/5/FNB: After migrated from POS 3 to POS 5, POS options does not work|After migrated from POS 3 to POS 5, POS options does not work]] |
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#[[Pos3/5/FNB: POS Backend options are not be set |POS Backend options are not be set ]] |
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#[[Pos3/5/FNB: Different Outstanding Document Numbering When Create AR Payment in POS|Different Outstanding Document Numbering When Create AR Payment in POS]] |
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#[[Pos3/5/FNB: "Please configure HQ Database information first." prompted when click on Remote HQ Function|"Please configure HQ Database information first." prompted when click on Remote HQ Function]] |
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#[[Pos3/5/FNB: There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.|There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.]] |
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#[[Pos3/5/FNB: POS Sales are not shown in Price History Settings|POS Sales are not shown in Price History Settings]] |
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#[[Pos5/FNB: Enable minimum selling price issue|Enable minimum selling price issue]] |
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#[[Pos5/FNB: Cash computation missing some bank notes amount|Cash computation missing some bank notes amount]] |
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#[[Pos5/FNB: Unable to delete commission from commission maintenance|Unable to delete commission from commission maintenance]] |
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#[[Pos5/FNB: Why is the system rounding up decimal point value at point payment even though bonus point adjustment rounding method is disabled|Why is the system rounding up decimal point value at point payment even though bonus point adjustment rounding method is disabled]] |
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#[[Pos5/FNB: Menu design did not load items related to Group/Type|Menu design did not load items related to Group/Type]] |
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#[[Pos5/FNB: Why I had set company details in company profile, but for Cash In & Out slip still showing other company details?|Why I had set company details in company profile, but for Cash In & Out slip still showing other company details?]] |
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#[[Pos5/FNB: Why system still allow to pass exceed maximum discount limit even though I had set the maximum discount for user group|Why system still allow to pass exceed maximum discount limit even though I had set the maximum discount for user group]] |
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#[[Pos5/FNB: When select Member the item price is changed?|When select Member the item price is changed?]] |
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#[[Pos5/FNB: Why promotion item discount is not working when purchase quantity is less than 1?|Why promotion item discount is not working when purchase quantity is less than 1?]] |
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#[[Pos5/FNB: Edit POS transaction from Backend|Edit POS transaction from Backend]] |
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#[[Pos5/FNB: Stock Item Maintenance only show 1 location up to date cost|Stock Item Maintenance only show 1 location up to date cost]] |
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#[[Pos5/FNB: Disable Earn Bonus point for promotion item|Disable Earn Bonus point for promotion item]] |
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#[[Pos5/FNB: Ewallet payment error|Ewallet payment error]] |
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#[[Pos5/FNB: Unable to change location code|Unable to change location code]] |
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#[[Pos5/FNB: Item Batch did not show item batch no|Item Batch did not show item batch no]] |
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#[[Pos5/FNB: Stock Adjustment location issue|Stock Adjustment location issue]] |
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#[[Pos5/FNB: Internet User login Error|Internet User login Error]] |
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#[[Pos5/FNB: Unable to change Promoter ID|Unable to change Promoter ID]] |
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#[[Pos5/FNB: Why can’t members trigger promotion price?|Why can’t members trigger promotion price?]] |
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#[[Pos5/FNB: Enter Password Open Cash Drawer|Enter Password Open Cash Drawer]] |
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#[[Pos5/FNB: Failed to Send Test Email for Gmail SMTP server in Pos Terminal settings?|Failed to Send Test Email for Gmail SMTP server in Pos Terminal settings?]] |
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#[[Pos5/FNB: Error when click ‘+’ for new Member No.|Error when click ‘+’ for new Member No.]] |
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==Reporting== |
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#[[Pos3/5/FNB: Inquiry POS report error Value was either too large or too small for lnt32|Inquiry POS report error Value was either too large or too small for lnt32]] |
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#[[Pos3/5/FNB: Some of sales items are missing when view POS Sales Report|Some of sales items are missing when view POS Sales Report]] |
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#[[Pos3/5/FNB: Item numbering not appeared in Receipt|Item numbering not appeared in Receipt]] |
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#[[Pos3/5/FNB: Multi filters option causes some items not displayed|Multi filters option causes some items not displayed]] |
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#[[Pos3/5/FNB: Price decimal in barcode sticker|Price decimal in barcode sticker]] |
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#[[Pos3/5/FNB: "No report found." When I preview report in POS|"No report found." When I preview report in POS]] |
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#[[Pos3/5/FNB: Promoter Sales Analysis Report: Promoter ID shown in wrong outlet|Promoter Sales Analysis Report: Promoter ID shown in wrong outlet]] |
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#[[Pos3/5/FNB: When preview daily sales report for November, some transaction amount fall on 31st November?|When preview daily sales report for November, some transaction amount fall on 31st November?]] |
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#[[Pos3/5/FNB: Stock Balance Qty is 0 but it still has Cost Value?|Stock Balance Qty is 0 but it still has Cost Value?]] |
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#[[Pos3/5/FNB: Why is the amount in Ledger Sales Account not the same as POS Posting payment|Why is the amount in Ledger Sales Account not the same as POS Posting payment]] |
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#[[Pos3/5/FNB: Why is the final total in Pos Transaction Viewer not the same as Daily Sales Report?|Why is the final total in Pos Transaction Viewer not the same as Daily Sales Report?]] |
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#[[Pos3/5/FNB: Report design does not contain company info|Report design does not contain company info]] |
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==Others== |
|||
#[[Pos3/5/FNB: Printer Unable to Print Summary Counter Receipt|Printer Unable to Print Summary Counter Receipt]] |
|||
#[[Pos3/5/FNB: Export Price to Weighting Scale = Weight Class|Export Price to Weighting Scale = Weight Class]] |
|||
#[[Pos3/5/FNB: Why can’t I turn on Hamachi VPN?|Why can’t I turn on Hamachi VPN?]] |
|||
#[[Pos3/5/FNB: I have already set photo and video link for LCD Customer Display screen but still not showing?|I have already set photo and video link for LCD Customer Display screen but still not showing?]] |
|||
#[[Pos3/5/FNB: Reprint receipt always printed from other printer?|Reprint receipt always printed from other printer?]] |
|||
#[[Pos3/5/FNB: Creating New Receipt & Payment Voucher is very slow?|Creating New Receipt & Payment Voucher is very slow?]] |
|||
#[[Pos3/5/FNB: Import data in Bonus Point Adjustment Error |Import data in Bonus Point Adjustment Error]] |
|||
#[[Pos3/5/FNB: Stock Item Listing Qty does not match with other stock reports|Stock Item Listing Qty does not match with other stock reports]] |
|||
#[[Pos3/5/FNB: Sales submission error|Sales submission error]] |
|||
#[[Pos3/5/FNB: Application error during eDashBoard registration|Application error during eDashBoard registration]] |
|||
#[[Pos3/5/FNB: Migrate database to POS 5/F&B error 'Invalid database...'|Migrate database to POS 5/F&B error 'Invalid database...']] |
|||
#[[Pos3/5/FNB: Error 1001 on re-installation|Error 1001 on re-installation]] |
|||
#[[Pos3/5/FNB: Why is my eDashboard transaction sync status keep show pending|Why is my eDashboard transaction sync status keep show pending]] |
|||
#[[Pos3/5/FNB: Why is there a Decimal value after Auto UOM Conversion|Why is there a Decimal value after Auto UOM Conversion]] |
|||
#[[Pos3/5/FNB: SQL services unable to start|SQL services unable to start]] |
|||
#[[Pos3/5/FNB: Autocount Server services unable to start due to default port 19500 has been used by other program?|Autocount Server services unable to start due to default port 19500 has been used by other program?]] |
|||
#[[Pos3/5/FNB: Receipt shows abnormal contents|Receipt shows abnormal contents]] |
|||
#[[Pos3/5/FNB: Script password during upgrade 1.9 to 5.0|Script password during upgrade 1.9 to 5.0]] |
|||
#[[Pos3/5/FNB: When connected to android price checker, system shows network error message|When connected to android price checker, system shows network error message]] |
|||
#[[Pos3/5/FNB: When connected to android price checker, system shows timeout error message|When connected to android price checker, system shows timeout error message]] |
|||
#[[Pos3/5/FNB: eDashBoard login screen error ‘The login isn’t the user of the Database’|eDashBoard login screen error ‘The login isn’t the user of the Database’]] |
|||
#[[Pos3/5/FNB: POS Second Display could not play video link|POS Second Display could not play video link]] |
|||
#[[Pos3/5/FNB: When print receipt, system prompt “Access to the printer is denied.”|When print receipt, system prompt “Access to the printer is denied.”]] |
|||
#[[Pos3/5/FNB: Printer print receipt issue|Printer print receipt issue]] |
|||
#[[Pos3/5/FNB: POS installation error|POS installation error]] |
|||
#[[Pos3/5/FNB: Why does system still prompt (Please enter amount) even though I have enter a valid voucher?|Why does system still prompt (Please enter amount) even though I have enter a valid voucher?]] |
|||
#[[Pos3/5/FNB: Upgrade 5.0 to 5.1 posterminalplugin error message|Upgrade 5.0 to 5.1 posterminalplugin error message]] |
|||
#[[Pos3/5/FNB: Login License error Value cannot be null|Login License error Value cannot be null]] |
|||
#[[Pos3/5/FNB: Backend eDashboard login error|Backend eDashboard login error]] |
|||
#[[Pos3/5/FNB: Sync Error - System Out Of Memory Exception|Sync Error - System Out Of Memory Exception]] |
|||
#[[Pos3/5/FNB: License Control Error - Processor and Ram Missing|License Control Error - Processor and Ram Missing]] |
|||
#[[Pos3/5/FNB: Pos integration - The remote server returned an error|Pos integration - The remote server returned an error]] |
|||
#[[Pos3/5/FNB: Edashboard login issue|Edashboard login issue]] |
|||
#[[Pos3/5/FNB: Install SQL server failed, and database engine failed to start?|Install SQL server failed, and database engine failed to start?]] |
|||
#[[Pos3/5/FNB: Second Display Unable to play video|Second Display Unable to play video]] |
|||
#[[Pos3/5/FNB: When run POS Sync Monitor program, system will pop up error message|When run POS Sync Monitor program, system will pop up error message]] |
|||
#[[Pos3/5/FNB: Item not calculate SST amount|Item not calculate SST amount]] |
|||
#[[Pos3/5/FNB: 1st time setup EDashBoard but transaction does not sync?|1st time setup EDashBoard but transaction does not sync?]] |
|||
#[[Pos3/5/FNB: Restore Conf. Setting button|Restore Conf. Setting button]] |
|||
#[[Pos3/5/FNB: Error launch SQL Configuration Manager Invalid Class 0x80041010|Error launch SQL Configuration Manager Invalid Class 0x80041010]] |
|||
#[[Pos3/5/FNB: Why is cash drawer ejected when print order slip or hold bill?|Why is cash drawer ejected when print order slip or hold bill?]] |
|||
#[[Pos3/5/FNB: Insert license error Product ID is used by dongle|Insert license error Product ID is used by dongle]] |
|||
#[[Pos3/5/FNB: Login or Logout EDashBoard error Not found|Login or Logout EDashBoard error Not found]] |
|||
#[[Pos3/5/FNB: POS5/FNB window resolution issue|POS5/FNB window resolution issue]] |
|||
{{NavigateForUser}} |
{{NavigateForUser}} |
Latest revision as of 08:36, 26 June 2024
Data Entry
- No Show Unit Price Column at Purchase
- Outlet stock item list is not same
- When I scan item the system goes directly to payment
- Credit Sales Payment Error
- Error with duplicated Barcode or Alternate Code
- Frontend Backorder Control Not Functioning
- Decimal is not showing 2 when i have set it 2
- Check Stock Level Show Nothing
- Return quantity more than sell quantity
- Close Counter Report Amount not same with other report
- Microsoft .NET Framework error after made payment
- Debtor not follow Debtor's price
- Only can Void Today Transaction
- Stock Transfer - No report found
- Service type status not shown when order item
- Duplicate Barcode for itemcode
- Line Printed, cannot set discount on this line
- Can’t Override Discount Limit
- Cash Payment Method is not set
- Promotion item cannot change unit price
- Why is my credit card type is blank even though i have maintained credit card type
- Item Price does not follow member price plan
- Unable to key in decimal places for bonus point payment
- Why can’t I select new member type at POS Front End even though I have added new member type at POS Back End
- Why user can make payment by point payment even though transaction amount is more than available point?
- Item able to sell below min selling price after discount
- Item code not found but F1 search is there
- Rounding display at FE issue
- E-Wallet payment Error Code: Payment not allowed?
- Refund with vouchers prompt warning
- Cash In & Cash out error
- Scan item code will prompt key in price even though auto prompt is inactive?
- Point Payment issue
- How to enable feature of return earned point when return item?
- Pos Frontend Why keep charging SST6 even I have specified each item its own tax code?
- Hotkey or Syntax Formula on enter Barcode
Sync
- Version not match issue during sync
- POS Client Notifier still show error message even though service status shows running?
- When perform synchronization, system will show error message "Column 'Modifier' not belongs to posdtl"?
- Show services has been marked for deletion
- Service Bus Issue
- Could not locate new location from frontend
- Unexpected character encountered while parsing value
- Sync Issue - Sync Port put wrong
- When click on Configure Terminal, an error is prompted
- Sync Error - Cannot set column ‘ItemGroup’. The value violates the MaxLength limit of this column
- The Password did not match
- Error message when reset terminal pc at POS Server Monitor?
- Sync Error because the ‘PRIMARY’ filegroup is full
- Sync Error 'PaymentAmt Outstanding in docno'
- When sync stuck at sync member and error message occurred (... No type was found that matches the controller named “GetMemberCount”
- Why I unable to see updated transaction even though sync is successful?
- Why POS Server Monitor Sync Profile services keep stopped?
- Sync Error POS Session
- Sync stuck at Report and then prompt out primary key error
- Synchronizer Error: HQ POS Sync Product ID (Unregistered)…
- Sync Issue POS Terminal Member Type
- Sync Error Message status still showing error even though all my pos transaction had been updated to HQ Server?
- Unable to select terminal id after assigned location
- Sync error Debtor Address Maxlength limit
- Sync error POSCashRecord Session
- Sync error PosEventLog UserID
- Sync error column Description hit MaxLength limit
- Sync error PosEventLog TerminalID
- When perform sync, system keeps prompt up: POSPayment record not found
- Sync Error Array dimensions exceeded supported range
- Sync keep prompting PosPayment record not found?
- Sync error PosDocNoFormat TerminalID
- Sync error PosStaffAttendance UserID
- Sync error Primary Key Error (UOM Conversion)
- After add New Fiscal Year, Why Synchronizer Error?
- Cant sync back PosPayment VCType
- Sync error Transaction IPHIST Member No.
POS Posting
- POS Posting Error – ‘Deposit Acc is not set’
- POS Posting Error – ‘Duplicate Journal Entry No’
- Why is my Sale Account not showing POS Sales Amount
- Line 1 Invalid Account No, Posting Error
- After deleted POS Posting inquiry shows no records?
- Posting Error - ARInvoice AccNo is empty
- Nothing come out when I click on New Posting at POS Posting
- Pos posting error - Line 2: Invalid Account No
- Duplicate Cash Book Entry No during pos posting
- Missing POS Posting tab under Location Maintenance
- Point Payment Method is not set
- Delete POS Posting error DB concurrency violation
- For POS posting, why is credit card bank charges account code different from what I have assigned?
- Posting Error TaxBrNo
- Posting Error - PaymentMethod, CBDate, PaymentNo,InclusiveTax, TaxDocNo
- Posting Separate Number not works
- Posting error show accrual and payment basis tax code issue
- Pos Posting Error - Duplicate Posting Number
- When perform POS posting it shows multiple sales accounts instead of one combined sales account?
- I clicked on Cash Button at POS AR Payment, but the payment method shows bank account instead of cash account?
Login Failed
- Pos Login Failed - plugin issue
- Login Failed sa password
- Login POS Frontend system Show Failed, incorrect password
- Could not Login to POS Backend with Error fail to connect AutoCount Server Service
- Could not login POS Frontend
- Open POS, F&B error, dotNet Issue
- POS BACKEND open error
- Error when launching Backend
- Why does system keep prompt to create database whenever I launch the Backend?
License
- When click on Hardware Info, system will pop up error message “Unhandled exception has occurred in your application”
- When click on License Control, system will pop up error message “ System.TypeInitializationException…”
- When configure Front End terminal, system will pop up error message “The type initiaiizer for ‘AutoCount.POS.SecurityUtils…”
- When active License get error of Hardware Session ID not match
- License Control Error System.IO.IOExeption
- License Status become Stale State how to fix?
- Activate Pos Backend Error using dongle
- Sync monitor profile services unable to start
- Auto Sync Notifier unable to start
- Error: System found don’t have POS Item Batch module
- Import Itemcode Error - Multi UOM
- Login to POS Backend with Error Fail to connect AutoCount Server Service
- Register License prompted Same device can only maintain 1 temp product ID
- Unable register account book at Autocount server
- Could not insert license to Frontend POS/FnB?
Maintenance
- Error when save Design Fast Selection Menu Details
- Why is Menu Button rolled back to default sequence?
- Why is my promotion item not working when sell quantity is less than 1?
- Why is the selling price markup % not automatically calculated?
- Change Credit Card ID prompt error
- When change Item Group, item Price also changed?
- Delete Location Error
- Unable to find POS Option Maintenance at POS Backend after updated to new version
- Price did not update
- Authorize code prompts
- Column reset every time open POS
- New member type missing even after full sync
- Promotion Maintenance show duplicate item when save
- Custom Payment Method Missing
- Remote HQ failed to login
- Can't View Picture in Fast selection Menu
- Error message prompted during Cash Computation
- Configuration setting error message
- Purge POS Transaction shows no data
- After migrated from POS 3 to POS 5, POS options does not work
- POS Backend options are not be set
- Different Outstanding Document Numbering When Create AR Payment in POS
- "Please configure HQ Database information first." prompted when click on Remote HQ Function
- There is no data for PosCashSeries table. You must go to pos option to maintain PosCashSeries table.
- POS Sales are not shown in Price History Settings
- Enable minimum selling price issue
- Cash computation missing some bank notes amount
- Unable to delete commission from commission maintenance
- Why is the system rounding up decimal point value at point payment even though bonus point adjustment rounding method is disabled
- Menu design did not load items related to Group/Type
- Why I had set company details in company profile, but for Cash In & Out slip still showing other company details?
- Why system still allow to pass exceed maximum discount limit even though I had set the maximum discount for user group
- When select Member the item price is changed?
- Why promotion item discount is not working when purchase quantity is less than 1?
- Edit POS transaction from Backend
- Stock Item Maintenance only show 1 location up to date cost
- Disable Earn Bonus point for promotion item
- Ewallet payment error
- Unable to change location code
- Item Batch did not show item batch no
- Stock Adjustment location issue
- Internet User login Error
- Unable to change Promoter ID
- Why can’t members trigger promotion price?
- Enter Password Open Cash Drawer
- Failed to Send Test Email for Gmail SMTP server in Pos Terminal settings?
- Error when click ‘+’ for new Member No.
Reporting
- Inquiry POS report error Value was either too large or too small for lnt32
- Some of sales items are missing when view POS Sales Report
- Item numbering not appeared in Receipt
- Multi filters option causes some items not displayed
- Price decimal in barcode sticker
- "No report found." When I preview report in POS
- Promoter Sales Analysis Report: Promoter ID shown in wrong outlet
- When preview daily sales report for November, some transaction amount fall on 31st November?
- Stock Balance Qty is 0 but it still has Cost Value?
- Why is the amount in Ledger Sales Account not the same as POS Posting payment
- Why is the final total in Pos Transaction Viewer not the same as Daily Sales Report?
- Report design does not contain company info
Others
- Printer Unable to Print Summary Counter Receipt
- Export Price to Weighting Scale = Weight Class
- Why can’t I turn on Hamachi VPN?
- I have already set photo and video link for LCD Customer Display screen but still not showing?
- Reprint receipt always printed from other printer?
- Creating New Receipt & Payment Voucher is very slow?
- Import data in Bonus Point Adjustment Error
- Stock Item Listing Qty does not match with other stock reports
- Sales submission error
- Application error during eDashBoard registration
- Migrate database to POS 5/F&B error 'Invalid database...'
- Error 1001 on re-installation
- Why is my eDashboard transaction sync status keep show pending
- Why is there a Decimal value after Auto UOM Conversion
- SQL services unable to start
- Autocount Server services unable to start due to default port 19500 has been used by other program?
- Receipt shows abnormal contents
- Script password during upgrade 1.9 to 5.0
- When connected to android price checker, system shows network error message
- When connected to android price checker, system shows timeout error message
- eDashBoard login screen error ‘The login isn’t the user of the Database’
- POS Second Display could not play video link
- When print receipt, system prompt “Access to the printer is denied.”
- Printer print receipt issue
- POS installation error
- Why does system still prompt (Please enter amount) even though I have enter a valid voucher?
- Upgrade 5.0 to 5.1 posterminalplugin error message
- Login License error Value cannot be null
- Backend eDashboard login error
- Sync Error - System Out Of Memory Exception
- License Control Error - Processor and Ram Missing
- Pos integration - The remote server returned an error
- Edashboard login issue
- Install SQL server failed, and database engine failed to start?
- Second Display Unable to play video
- When run POS Sync Monitor program, system will pop up error message
- Item not calculate SST amount
- 1st time setup EDashBoard but transaction does not sync?
- Restore Conf. Setting button
- Error launch SQL Configuration Manager Invalid Class 0x80041010
- Why is cash drawer ejected when print order slip or hold bill?
- Insert license error Product ID is used by dongle
- Login or Logout EDashBoard error Not found
- POS5/FNB window resolution issue
AutoCount Accounting 1.8 / 1.9
|
AutoCount Payroll
|
AutoCount POS
|
AutoCount On The Go
|
AutoCount Accounting Plug-In Documentations
|
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